Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered 2 FREE tile samples and paid 10 pounds for delivery. That's right, you heard it correctly - 10 pounds for delivery. Received the parcel after a week and a half just to see they only s... Se mere
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles... Se mere
Virksomheden har svaret
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are UK's premier online bathroom & tile retailer, where you can buy the latest modern and traditional style bathroom products and exclusive tiles at the best prices and have the goods conveniently delivered directly to your home. Take a look at our bathrooms and tiles at www.deluxebathrooms.co.uk
Kontaktoplysninger
Storbritannien
- deluxebathrooms.co.uk
3,8
God
25 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service and product
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles and also that cost £200 less. It also arrived in Edinburgh in good time and well packaged. Well done and thank you!
3. september 2025
Besvarelse fra Deluxe Bathrooms and Tiling Solutions
Thank you so much for the 5 star review! We’re delighted to hear that Padraig was able to step in and help you find the perfect matching shower tray.
We truly appreciate your support and look forward to assisting you again in the future!
My samples did not arrive .
My samples did not arrive .
No delivery was attempted or card left .
25. august 2025
Besvarelse fra Deluxe Bathrooms and Tiling Solutions
Hi Sonya,
Thank you for letting us know, and I’m so sorry to hear that your samples haven’t arrived yet.
We’ve carefully looked into this for you and can confirm that multiple delivery attempts were made. However, as you mentioned, there are several properties nearby with very similar names, which may explain the difficulty the courier had in locating your address. It also seems that the delivery card may have been left at one of these nearby properties.
You can still collect your parcel directly from the post office using just your name and ID, the card is not required. You can also continue to monitor your order using the tracking details we’ve provided.
We truly apologise for the inconvenience and really appreciate you bringing this to our attention so we can put things right.
Not sure if I’d order from this company again ..,..
The items we ordered were lovely but there was a longer wait than stated on the website. Customer service weren’t particularly friendly and the courier service weren’t brilliant either, scraping our drive as they moved the pallet.
17. juli 2025
Besvarelse fra Deluxe Bathrooms and Tiling Solutions
Thank you Sara for your feedback, and we’re glad to hear you were happy with the products themselves.
We’re sorry to hear that the delivery took longer than expected. We’re currently upgrading our systems, this may have caused unexpected disruptions in our usual delivery timelines, and we sincerely apologise for the inconvenience.
We really appreciate your comments, and we hope to have the opportunity to provide you with a smoother experience next time.
Sample tiles were a complete tile.
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during transit. Samples received within a week of request.
26. juni 2025
Besvarelse fra Deluxe Bathrooms and Tiling Solutions
Thank you Debbie for the 5 star review. We're glad to hear the tiles arrived well-packaged and within the expected timeframe.
Avoid
Avoid. Ordered a bathroom cabinet that we then cancelled because the delivery was going to be delayed by several weeks. Took 5 emails and over a month to get a refund. The refund was sent through PayPal was short of £17. Awful experience. Will be looking to take this further.
19. december 2023
Uopfordret anmeldelse
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