Decathlon Ireland Anmeldelser 

Do not ever order from them. I made and payed my order 8 days ago, and they did not even shipped the items before i contacted them and wanted the refund. They lied to me telling me my order was in transit, where i have received email from courier telling me they just received the parcel.
Rhey do not want to issue me refund, as they say it was in transit and it was not.
This stuff happens only in Ireland with every store, as the peoole are incompetent and liars.

I have been a customer for decades, first in Spain, now here.
I have always found their products a decent quality for the price.
I have never had to make use of their guarantee before, but on other issues their customer services has always been reliable.
Therefore, when I needed a new bike I looked at their offer. They have this lovely city bike, Dutch style, with quite some nice features for a good price and, of course, under two year guarantee. So I bought it.
One year into ownership it developed a problem with the bottom bracket. I was quite ready to change it myself; but what do you know!, that spare part is conveniently unavailable on their webshop. Beside it was still under guarantee. So I thought I try it out, see how it worked.
I contacted customer services. They arranged for the bike to be taken to their Dublin workshop. And then, the story unfolds.
The workshop deemed a numerous amount of repairs and changes were necessary before they would even look at the problem area; including changing the back wheel. Though the bike was fairly new and I had noticed no issues there.
The repairs amounted to more or less the price of one of their basic model bikes. I agreed to pay but had to remind them to change the bottom bracket, which seemed to have been forgotten in the meantime.
Several weeks later I received the bike back, with a gear shifter that did not work.
I again contacted customer services, just to be referred to the workshop; who unsurprisingly denied they were responsible.
After following their instructions checking the issue, it transpired they must have damaged the gear cable when changing the back wheel. One of the unnecessary repairs they had insisted upon.
Photos and videos were supplied, and then, all correspondence ceased.
I had to contact customer services again to have them to respond.
And they did. They wanted to arrange for the bike to be picked up again and delivered to them.
Taking into account the amount of time that had passed since I last could ride my bike, and the possibility the bike may come back with yet another problem of their doing; I kindly declined.
I asked them instead for a very inexpensive spare gear cable to be sent to me, so I could change it myself.
They, of course, as they had done previously with the bottom bracket, argued some internal policy that prevented them for sending spare parts, even to replace those they have broken themselves.
And so the story ends.
Fortunately this is a part I can easily buy myself, and so I shall.
In summary, their products are decent. But if you are looking to buy something that may require their very inefficient workshop intervention at some stage, I would advise you to seriously reconsider.
Of course, unless you live nearby their workshop and can easily and personally breath down their necks to make certain their don't run unchecked.

dropped a racket in 2 weeks ago to be restringed. I was told it would take a week. After a week had heard nothing so rang them to find out what was going on. It took me over 40 phone calls to get through. I was told it was ready but when arrived it was not. has now been two weeks and have still not be told it is ready and have yet again had to resort to ring in. Why even have a phone number if they refuse to answer the line?

Ordered in complete good faith a €200 wetsuit for a birthday present. A week later item arrived and I could not believe it - there was sand in the seams of the suit and a very noticeable tear in the material. Obviously a used and returned item that was then shipped out as new!!

Customer services apologised and said it was human error - find that a but hard to swallow - issues were very obvious to whoever it was that was packing the item!

All that was offered was an An Post label to return. I was not taking a chance on that so had to drive 120kmn return trip to go the the store and get refund. Birthday present ruined and all faith in this store gone. I will never buy from it again.

They sent me the wrong things, very difficult to get in contact with to rectify

Ordered a skipping rope as part of my post opp recovery. Never arrived. I sent an email, only to be told they had no idea where it was and would refund my money. No effort made to replace the item. DHL who was to deliver the item said they received the paperwork but no item. I feel i was not looked after correctly, no effort made to replace the item by either decathlon or DHL

As usual, little or no stock in Ballymun. Supposed to be one of their "warehouse" stores - but not a patch on their stores in France, Italy, Spain and the UK, all of which I have been in. Items I'm looking for are available in Belfast? I cant "click & collect" as no stock. I can order online from Germany at a crazy postage cost.

I have ordered from decathlon in the past and never have any major issues. However, their postage cost is outrageous and it has put me off ever ordering with them again. I tried to order 9 X 10l fold up back packs. I already had some, these are about the size of a credit card. My order total was €27. Postage though? €20! Yes you read that right! €20. Apparently they have to be done in two packages at €9.99 each. €9.99 in itself is ridiculous but why should I have to pay twice this because they need to send to packages. Postage is advertised at €5.99 but apparently that is only of the items are in stock in Germany. Despite me saying I lived nowhere near a store they reminded me that click and collect in store is free. Awful customer service.

Purchased items in August that never arrived. They have a bot called Stephanie who keeps sending me automated responses and does nothing. Must be a low value AI.

This was the first time placing an order (online) with Decathlon. I made the "mistake" of using "Sign In With Apple". Basically the money was taken but no confirmation sent anywhere. For four days nothing was updated in the app and I had to write three emails to customer service. One was particularly snarky and insinuated I did not know how to check my emails... the third email finally gave me a tracking number and to be fair AnPost misrouted my parcel (not Decathlon), but I still had to write three emails to get a tracking number because the app didn't show anything.

Got the order today, I am very happy with the backpack, it has lots of storage room and was reasonably priced, looks perfect for hiking.

Really not happy with the customer service or app though.

I made a purchase with this company on line July 21, 2023. I never received the package. The representative at Decathalon said delivery was attempted by An Post & there was no answer. I was confined to my home due to illness & no delivery was attempted & no notice left. Leaving that aside, Decathlon refused to issue me a credit until they received the package back, An Post returned the package on August 16, 2023. I had to contact the company yesterday August 28, 2023 to inquire why my account had not been credited. I also said I would file a dispute with my bank and the CCPC if I did not recieve a credit by the end of business. Within an hour they came back to me saying they would issue a credit and it would take three (3) days or longer to register with my account.
I will never do business with these people again.

Ordered a shoe and few T-shirts online. It shows that it would be delivered next day. Then got confirmation that order is validated. Then got email that order is cancelled. I took a lot of time select the product and without giving details and reason the order was cancelled. When I tried to contact the customer care, a lot of time was wasted with Bot. The customer care doesn't care to answer my questions. She simply copied the Bot's response. No one picks up the customer care phone. The so-called available products in Decathlon store are either non-existent or actually unavailable. Website does not show correct information. It's a wastage of time.

Bought a bike for my son they then had to deliver it as it wasn’t in stock so then when it came had to go back to Ballymun
Again to get it built and call back when it was assembled did that on Saturday afternoon put the bike in the car then they tried to stop me and my son leaving the car park and said I had not paid for the bike took them half an hour to realise the bike had tags on it to release it from the workshop!
What stupidity my son was upset ,get your act together Decathlon

My husband ordered a bike for me size M on 20th July, we even paid extra for express delivery, which didn’t even deliver on the initial day established. Arrives a week late, massive box with Label M on the outside of the box. Well, as soon as we opened the contents turns out the bike was clearly labelled as size L (how can someone deliver the wrong size when the bike is clearly labelled?). It’s obvious to me the model and size ordered was not on stock and decathlon would still take the money and send the wrong bike on purpose so that you have take the hassle of contacting customer service to arrange a pick up collection and refund, no indication of when yet, only apologised and that’s it. In the meantime I have a massive box occupying a house space with small children that could fall onto and no money back. This is just unacceptable and I am not buying nor ordering from decathlon ever again.

Ordered horse riding boots in a UK size 5 and size 3 UK boots arrived. Emailed customer service and was ignored. Best avoid this website at all costs.

Update from the last review.

DO NOT ORDER FROM DECATHLON

Long story short they delivered the wrong bike. Refused to refund until they had received it back. Easy solution to the problem yes? They simply come and pick it up and i get refunded. But nope! First they take over a month to organise a pick up date. Thats a month with a massive box in my entrance making it hard for us to go from our front door to our kitchen.
Then when they finally decide its time to pick it up they tell me I have to be home to hand it over to An Post... I was off most of July and I am literally3 days back at work! I can not take anymore time off.
They are making it impossible for me to get a refund. I'm out 335€

I needed a tyre for my elec scooter. They had one in stock at ballymun but decided to get home delivery. It's coming from Germany for god's sake and will take a week. Why is it not sent from the store ??? Now I'm without transport for a week.
You should be told delivery comes from a central warehouse and not the store up the road!!!

Great service as always from the bike workshop crew :) Marcos, Luke & all the guys!!

They are not based in Ireland. Shipping is very slow. When the package arrived (Martial arts sandals). they were in a large paper envelope, which was open. The sandals were hanging half out of the package. I was lucky to get them. I could have received a paper bag. I have to thank the postal service for their safe arrival not decathlon.

Waited 2 weeks for my sons bike to arrive, when it did arrive, then sent the wrong bike.
We now have to send the bike back and only then will they refund.
They will not replace the bike with the correct one.

Terrible company to deal with, best not use them.