Decathlon Ireland Anmeldelser 

I went to Decathlon next to IKEA in Dublin today. I needed help from staff with a number of items. Starting with the professional and helpful young man on customer service as I entered, to Lourdes in the sunglasses area, to the girls in the check-out area and staff in the cafe, I had an extremely positive experience in getting everything I needed. I was so impressed and pleased by the experience I am sure I spent double what I would have otherwise! Thank you to all the lovely and hardworking staff there today.

Complete dissatisfaction with the recent order I placed for a bike stand. The entire experience has been exceedingly frustrating and disappointing due to significant & clear mishandling on Decathlon's part.

Here is a timeline of the events:

July 18th: Ordered Bike Stand.
Link: Bike Storage Stand

July 25th: Package Arrived (5 working days).
The bike stand was squashed and forced into a box too small for its dimensions, resulting in a broken item upon arrival. It was evident that the item could not fit in the intended box, yet someone made the decision to force it in, causing damage.

Resolution Offered:
I was offered a mere 10% refund to keep the broken item. This means I would still be paying 90% of the cost for an unusable / broken product.

July 26th:
I spent an hour repackaging the item, driving to and queuing in An Post office to return it. This additional effort was required through no fault of my own but due to the mishandling of my order by Decathlon.

End Result:
- Frustration and disappointment upon opening the package.
- While the support person I spoke with was courteous, the only solution offered was for me to handle the return myself.
- Time wasted: an hour to get to the post office and repackage the item.
- Submitted postage receipt for the return.
- Awaiting a refund.

I was out €25.49 for the original transaction until the refund arrived and have spent time and effort to rectify a problem that was not of my making. This situation reflects either clear incompetence or a blatant disregard for customer satisfaction.

An apology alone does not suffice. The time and frustration to resolve this issue have not been adequately acknowledged or compensated.

Who pays for my time and petrol to organise this broken product back to Decathlon?

What does Decathlon have to say about the time I have wasted due to this shambolic order management?

Not even a few euros of a voucher to weigh against the annoyance.

Expressed above to customer service and to forward to whomever deals with Customer Complaints to get a response - to be informed "Unfortunately we do not have a customer complaints section, but I will pass your feedback on to our team."

Worst experience ordering online in years!!

I took my first delivery of Wonky coffee and l tried a few pods in my Nespresso by Krups. Thia machine is 4 years old and its temper mental with certain makes of coffee pod so as a result lm limited with certain pod companies.. Any way I've tried out the wonkiest pods first that would be my litmus test.. And to my surprise and im pleased to say they worked perfectly.and tasted great..
Now this brings me to say wouldn't it be great if someone came up with a novel way to recycle them..as I do feel guilty binning them.

Geen garantie, waardeloos bedrijf
Supboard gekocht van meer dan 300 euro, voor mijn dochterjte van 8 jaar.
Bij het eerste gebruik liet het binnenventiel los, waarschijnlijk fabricagefout of defect gegaan met de verzending. Meerdere malen contact opgenomen met de klantenservice en foto's gemaild. Je wordt aan het lijntje gehouden met montage filmpjes en verhalen over externe partner om na 3,5 week te horen zonder te onderzoeken dat ze geen garantie geven. Terwijl er 2 jaar garantie wordt beloofd op het product. Trap er niet in mensen, koop geen supboard bij dit waardeloos bedrijf.

Ordernr: nl3012801667, ticketnr:1228347

I read all the comments and got thinking but the delivery was absolute fast and on time! Great job Decathlon! Very happy with it!

I dropped my new decathlon ebike back to have it checked out as I was involved in accident. The guy at the work station explained it would take a few days, no problem. 5 days later rang, I was told that the parts needed to be ordered. I agreed and said I would collect the bike the following day, as I was travelling from Wicklow I asked if they could charge the battery so that I could cycle home, this was agreed.
I arrived up on the following day after travelling on public transport from Wicklow, bike was not charged. I asked and spoke with a manager " Johnny" who I found to be abrupt and very much on the defensive and lacking any form of customer service. I was informed that this was not his problem and what did I want him to do about it !! I explained I had travelled from Wicklow, and had planned to cycle back home. Johnny said he would charge the battery, I explained that would now take 5 hours, his reply was what do you want me to do about it !!
This was disgraceful, and a complete disrespectful and a complete lack of any form of customer service. What a disgrace shame on you decathlon.

Went to fix my bike Apollo!!what a amazing service!!marcos is a legend!!friendly,hard worker!!it is a plus in that shop!

Simply awful customer service or complete lack of it. I purchased a bike for €1,300 in the Cycle to work Scheme and this has been my expirience to date:

1.) the ordering and collection process took over 2 weeks
2.) No communication from the Cycle to work co-ordinator for nearly 2 weeks
3.) I had to chase multiple times to get a response and ended up having to escalate to a day supervisor (apparently Decathlon are the only retail store I know of who don’t an overall have a store manager)
4.) I collected the bike and found that I was supplied with the incorrect plug/charger in the box
5.) A replacement plug/charged was sent by courier and lost – but again I had to chase for an update on this
6.) I asked that a replacement device be left at the customer service desk for collection which it wasn’t and I spent another 20 minutes in store waiting on someone to find one
7.) I got home only to find it was the incorrect charger for my bike

From beginning to now its been 6 weeks and I still don't have a working bike.

I ordered an item online for store delivery/click and collect and the date that it's supposed to be delivered in the store is 19th-21st of June. This was stated on the website upon check out. I took a day off on the 21st and was emailing the customer service since the 19th. The 21st came, I checked on their website that the item is already in stock. I asked customer service if I could just take one of their stocks and they can receive my parcel which is delayed in transit. I qas advised at that they are not able to issue a refund on my order if it has not been delivered. Why should it be refunded if the item is already on hand in the store and it's the same item anyway? I suggest decathlon to take the scheduled dates that they put on their system seriously as it is not very reassuring for customers who opt to go through online shopping to expect a date. Customer service was helpful and prompt but I don't blame them for this company's bad reputation as seen here on trust pilot.

Great place to browse around. Wide range of sports products you wouldn't think to look for. Scanning system very impressive and modern. Lovely little coffee station for a break while waiting for family.
This shop has always come through for me when I needed festival essentials

Unfortunately I have had a very very poor customer service experience with Decathlon Ireland.
I recently purchased a treadmill (Smart Treadmill T540C). Spent over €700.
Very soon after receiving the treadmill it started to skip/jolt & I realised that it was unsafe to use as I almost fell off it.
I contacted Decathlon customer service and was basically passed onto the “workshop team”. It really felt like I was just being passed around the houses.
Finally (after considerable persuasion) I arranged for it to be collected and go back to the “workshop team” for testing.
3 weeks ago!!! Still no word back on my refund for this faulty piece of equipment, 3 weeks!!
I have obviously contacted them to seek an update but they continue to ignore me.
As it stands I continue to have no clue on my refund or the status of the treadmill.
I would urge anyone to steer clear of this company!

Amie Stack

Worst shopping experience ever!
Staff absolutely useless
In fact I’d even go so far as to say gormless
Merrell shoes listed on website where not in stock and staff had no idea what I was talking about
Went to mens hiking.. nothing! Zero ! Matched the size it had printed
Womens hiking trousers in mens section
Changing room is a 3 day camel ride from clothes section
Around at the bicycle area for some strange reason
Weird!!
Bloody awful experience
Stay away and save the precious hour of your life for something worthwhile

Never have my size in anything. Products always out of stock. The store flatters to deceive.

One star, as I don't have option for no stars! I should have read reviews before placing order but here we are! I placed ONE order with Decathlon, who decided to split my order in two for no reason whatsoever (ordered three of the same t-shirts but in different colours, one was coming in one parcel, two in the other!). Only one parcel arrived. I've been chasing them for update and just being told "it was shipped, check with other members of the house!!!" Back and forth, order placed over a month ago and still missing half of my order. Will NEVER order from them again and suggest if you don't want the hassle of missing items, shop somewhere else! Going to have to contact my bank to instigate a charge back under non delivery of goods and services!

DO NOT ORDER FROM ONLINE STORE! ordered a tent for delivery and it never came, there's no phone number to contact customer service only email. They kept saying they would contact the warehouse and then out of nowhere order cancelled with no explanation from anyone. Absolute disgrace!!

5 stars. I`m doing well and hopefully always will. I have a reason to use it again.

I bought a box which was (per the label stuck to the box) suitable for use as a step. It broke the first time my 9 year old stood on it. I have now just tried to post a one star review on their site for the fourth time...

Still haven't received my item worth €100. I ordered from Ireland and the DHL tracking says it's in Germany 1 week later.

I placed an order over two weeks ago , the items were sent elsewhere to someone else ,decathlon promised me they would send the items but they have not . After repeated emails I still haven't got my order but they have my money . What sort of shoddy service is this ? The order was a gift for a birthday which has now passed . I'm more than pissed .