Daves Doors UK Anmeldelser 190

TrustScore 3.5 ud af 5

3,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Finally a door company that feels human. I have bought a number of doors over the years and generally always feel like another sales target. Daves Doors full service is clearly laid out on the website... Se mere

Bedømt til 1 ud af 5 stjerner

DO NOT USE THIS WEBSITE. They have no way of contacting them. They do not reply to emails, phone calls or the love chat on website. I tried to cancel my order via email, after not being able to co... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Absolutely brilliant quality doors, so good we ordered another one. So we’ve had 2 altogether on separate occasions. Very professional and communicative throughout the whole process - great value for... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I would like to give 5stars, but original order was damaged and incomplete. Probably the couriers fault. To their credit new door and frame was delivered in 48hrs and the quality of the door looks exc... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Genbrugsbutik

Skrevet af virksomheden

I do not pay trustpilot and will not pay trustpilot their extortion money. Please remove my details and privately owned domain name.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

190 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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Bedømt til 1 ud af 5 stjerner

DO NOT USE THIS COMPANY

DO NOT USE THIS WEBSITE.
They have no way of contacting them. They do not reply to emails, phone calls or the love chat on website.
I tried to cancel my order via email, after not being able to contact them regarding delivery and a query I had not being answered. I then received a notification from a courier company a few days later saying that they had just received information to deliver. I've managed to cancel the delivery to not waste anyone's time. Not heard anything from Dave's doors and have had to seek out chargebacks from credit card on the transaction due to no contact availability. If for any reason they had delivered and there was an issue with the product I would imagine you'd be lost for any kind of replacement or refund. Avoid at all costs

10. april 2026
Uopfordret anmeldelse
Daves Doors UK-logo

Besvarelse fra Daves Doors UK

Simon. We can see from your order time stamp that this order was placed on Easter bank holiday and confirmation sent to simongunnpp@gmail.com of which you can reply to with any queries etc. Although bank holiday, you can still contact us in regular working hours via Live Chat (9am-11pm, where you can also create a ticket for email response), alternatively you can contact via Email direct, via our contact form on the website, and via your customer login/account hub. You can also request a call back via Live Chat if preffered. We can see that you got in touch via calling dispatch on the contact number provided in your delivery text message over the bank hoilday (this is exactly the reason these text messages are sent, thanks) We also see that you received a call from our MD on day 2 of your lead time (48 hours in..) but had already filed a Chargeback with your credit card. As explained once a chargeback is filed the transaction is 'under investigation' with the bank. This can take up to 90 days to complete during which time the bank 'holds' the transaction meaning we are unable to action or refund the amount until the investigation is completed and funds released by the bank. Although your order was Processed during the Easter bank holiday within 48 hours, and your order was due to be delivered on day 4 of your 14 day lead time, unfortunately your actions over the bank holiday before contacting us directly have resulted in this freeze by the bank who's rules we can only abided by we're afraid... All the best!

Bedømt til 5 ud af 5 stjerner

Finally a door company that feels…

Finally a door company that feels human. I have bought a number of doors over the years and generally always feel like another sales target. Daves Doors full service is clearly laid out on the website, with humans available on chat or email until you’re ready to chat in person. Perfect.

25. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Dreadful customer service

This door is LPD not Daves Doors
After purchasing our door we noticed deterioration after a couple months
We contacted Daves Door and it took them 5 MONTHS to reply to tell us we had used the wrong sealant........in case you're wondering this information about sealants is on the FAQ of their website, not obvious instructions.
If they had replied to our emails in a timely fashion the door would have been salvageable. It is now beyond repair.
To top it all the handle sheered off on the inside today, also purchased from Daves Doors for over £200.
Don't waste your time or money here

30. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Sturdy and Solid

We bought a stable door from Daves, and was really pleased with it, as was the carpenter when he fitted it.

A nice hard wood, lovely design and well packaged.

17. december 2025
Bedømt til 5 ud af 5 stjerner

Really good quality door.

4/5

Communication with the company if you have questions is not easy, but the delivery notifications are really good and organised and the door itself is really good quality. I would use them again.

17. december 2025
Bedømt til 4 ud af 5 stjerner

Your website is easy to navigate and…

Your website is easy to navigate and find products that you need.

It would be nice to have more options on hardware before going to the checkout page.

Your composit and glazing options are limited but it's lovely to see natural materials used, this isn't an option I had considered but I will definitely look into this option after visiting your website.

7. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Refund very hard to achieve

I first ordered and paid for a door in October. On the 18th November I was told they didn’t have the door. I was told on the 19th of November they had actioned a refund. It took 3 weeks to reach my bank account. I don’t think they sell doors. I think they hold people’s money and make money off the interest.
Don’t use this company.

5. december 2025
Uopfordret anmeldelse
Daves Doors UK-logo

Besvarelse fra Daves Doors UK

Thanks for your kind review Anonymous, sounds like a conspiracy going on! Sorry to hear that your door was out of stock last year (thats if you genuinely ordered one of course!), it can happen! P.S. we would love to know who you use for your high yeald interest accounts! 😜😘

Bedømt til 1 ud af 5 stjerner

If you can find doors elsewhere, buy them

I had to chase several times to get my doors. Messages, emails, and voicemails weren't answered. It took 6 weeks to eventually track my doors down and get them delivered.
Then the door frame was damaged and there were parts missing for the stable doors. Again they have not answered messages nor calls.

28. november 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Shocking Customer Service

I purchased a hardwood Stable door and weather strip on the 13th August 2025 for £527.96. Door arrived successfully but no weather strip! Called customer services numerous times and left a message each time. Emailed equally the same amount of times, no response from either.
Paid through Paypal who were little help. They took up the fight and were sent the tracking note!
Had to purchase another strip. Lost about £80 in all but just wanted to say the Customer Service is very poor. The door was however of good order and is now fitted. Why do companies put so little value into customer service......seems so foolish!

13. august 2025
Uopfordret anmeldelse

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