On the plus side, the quality of the Oak doors are lovely. On the downside, the Customer Services department is a disgrace. In summary, in March, well over £1000 worth of product purchased. About 40... Se mere
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Se, hvad kunderne siger
This company produce the best quality doors ive seen in the industry. Second to none products, extremely good customer services excellent communication just about to start a new project will definit... Se mere
Virksomheden har svaret
The company has a great product range at affordable prices and an excellent sales staff. This was our second visit to the company showroom purely because we are indecisive. Each time we saw Lily who t... Se mere
Virksomheden har svaret
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Kontaktoplysninger
Unit 6, LE10 3BF, Hinckley, Storbritannien
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
4,1
God
1 t anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Customer service non existent
On the plus side, the quality of the Oak doors are lovely. On the downside, the Customer Services department is a disgrace.
In summary, in March, well over £1000 worth of product purchased. About 40 days later, the building project is nearly completed and it turns out one 30 inch door is surplus to requirements. This door has been kept indoors and has not been unpacked. I wanted to return the door for a refund. This was refused, all customer services could do was tell me to read their T&Cs. That's not customer service, that's just patronising. If discretion is not allowed to be applied, then may as well sack them and let a bot do the job.
14. april 2026
Uopfordret anmeldelse
This company produce the best quality…
This company produce the best quality doors ive seen in the industry.
Second to none products, extremely good customer services excellent communication just about to start a new project will definitely be ordering from them.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Thank you, Alvin.
That’s fantastic to read — it means a great deal to have that level of confidence in what we do. We work hard to maintain high standards across both our products and services, so your comments are genuinely appreciated.
We’re delighted to be supporting your projects and look forward to working with you again on the next one.
The Team at UK Oak Doors
The doors were solid but tongues…
The doors were solid but tongues could've been better fitting in the grooves
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hi Adrian,
Thank you for taking time to leave us a review, we really do appreciate all feedback!
We manufacture our tongue and groove doors with expansion gaps to allow the solid oak to be able to have natural movement, whilst not affecting the door's construction. These small gaps can be seen from a bird's eye view but when the door is vertical/fitted they aren't visible.
I cannot see an order reference to be able to investigate which door you're specifically referring to; however, if you would like to email us at support@ukoakdoors.co.uk with any further information, we'll happily take a look at any concerns you have.
Thank you once again for your review,
The team at UK Oak Doors.
The person I dealt with took the order…
The person I dealt with took the order checked the stock and it has been delivered within a week thanks
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hi Al,
Thank you for your review!
We’re really pleased to hear your order was handled smoothly and delivered within the week. It’s always our aim to check availability properly and give clear timeframes, so it’s great to know everything arrived as expected.
We appreciate you taking the time to leave your feedback and hope you’re just as pleased once everything is fitted.
The Team at UK Oak Doors
I’d give a 0 star if it was an option
I’d give a 0 star if it was an option.
I ordered just short of £1000 of materials from them.
I had to pay extra for a split delivery for a door.
I ordered 8 lengths of 3m oak skirting+ other items, they only sent 4 lengths of skirting, 1 of them had a split which they’d marked but still sent it me.
Getting them to sort out the other 4 lengths was a nightmare.
The skirting is time critical for a job. I managed to get them to sort it and have it delivered to me the only day before it was too late.
I’ve now found out they haven’t even sent it to the couriers yet and it’ll now be delivered too late.
They have it in stock and knew about this issue well in advance.
Completely incompetent company.
Will not be using them again.
Really difficult to get an answer from and when I did it was a lie.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hi Liam,
Thank you for taking the time to leave us a review, I am sorry you're not happy with your experience.
We have investigated what's happened with your order and I can see that within 90 minutes of the issue being reported to us, we communicated to you that we were looking into this for you - as I'm sure you can appreciate, we also wanted to know where the missing skirting lengths were too.
The following day, your replacement order was then arranged with our warehouse, and the couriers contacted you later that same day offering you Tuesday as a delivery slot, which was within 2 working days of the order being placed.
As you rejected that delivery slot, this unfortunately meant that they weren't back in your area until the Friday which is why this day was then offered, I'm sorry that this was too late for you.
I am truly sorry that you aren't satisfied with your experience with us, I understand how frustrating it was having some of your skirting lengths missing and we apologise for the inconvenience this has caused you.
Kind regards,
The Team at UK Oak Doors
Looked good initially, but 5months later it's a different story
I replaced all internal doors last Autumn. Delivery was a nightmare, but that was the fault of the outsourced courier.
The packaging of the doors is not adequate which resulted in one door being damaged.
I also bought the door furniture, which is where I have real issues with quality. Five months later the handles are falling apart.
I am going to have to replace them all.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hi Tracy,
I am very sorry to see that you're having issues with your handles that you ordered from us.
I cannot see that this has been reported to us and we'd be more than happy to help you.
All our ironmongery comes with a 10 year guarantee so if you could please get in touch with our customer service team, we can absolutely look into sorting this out for you!
Thank you for your feedback.
Kind regards,
The Team at UK Oak Doors
Good customer/service correspondence
Good customer/service correspondence. And reasonible pricing.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Thank you for taking the time to leave a review, Philip.
We’re really pleased to hear you found our communication clear and helpful — we always aim to make the process as straightforward as possible from enquiry through to delivery. It’s also great to know you felt the pricing was reasonable for the quality provided.
We appreciate your feedback and hope to assist you again in the future.
UK Oak Doors Team
Good doors, excellent customer service
Layla was very helpful in helping me place the order for my doors and explaining in detail the delivery options. I have previously purchased doors from UK Oak Doors and found them to be of good quality.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Thank you for your kind words James — and for coming back to us again.
It’s great to hear that Layla was able to help you place your order smoothly and clearly explain the delivery options. We know that part of the process can sometimes feel unclear, so it’s good to know her support made things straightforward.
We’re especially pleased that you’ve returned to UK Oak Doors after a previous purchase. That kind of trust means a lot to us. We hope the new doors serve you just as well, and if you need anything at all once they’re fitted, we’re always happy to help.
The team at UK Oak Doors
I'm really happy with the quality of…
I'm really happy with the quality of the door. Layla was also incredibly helpful all the way. Quality customer service experience. I would be more than happy to used them again for my doors need!!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Thank you so much for your kind words Richy!
We’re absolutely delighted to hear that you’re pleased with the quality of your door and that Layla was able to support you throughout the process. Providing both excellent products and attentive, knowledgeable service is exactly what we strive for, so it’s wonderful to know that reflected in your experience.
We truly appreciate you choosing UK Oak Doors and would be more than happy to assist you again with any future projects.
The Team at UK Oak Doors
We went for a Solid Oak Rustic Barn…
We went for a Solid Oak Rustic Barn Door and it's exactly what we were looking for. The door arrived in good condition and looks fantastic now it's installed..
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Thank you for your lovely review!
We’re so pleased to hear that your Solid Oak Rustic Barn Door was exactly what you were looking for and that it arrived in perfect condition. It’s always great to know our doors look just as impressive once installed as they do online.
We really appreciate you choosing UK Oak Doors and hope it adds character to your home for many years to come.
The Team at UK Oak Doors
Good Experience with UK Oak Doors
Great experience with Layla who was very knowledgeable and helped ensure I selected the correct door, sizing and associated hardware.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Thank you for taking the time to leave such a kind review, David!
We’re delighted to hear you had a great experience with Layla and that her knowledge helped you choose the right door, sizing and hardware. Making sure everything is correct before ordering is so important, so we’re pleased she was able to guide you with confidence.
We truly appreciate your support and hope you’re delighted with the finished result.
The Team at UK Oak Doors
Solid oak doors for an Edwardian…
Solid oak doors for an Edwardian renovation
We needed to replace all the internal doors in our 1920s house as part of a full renovation. The original doors were long gone and we wanted something that suited the period without looking like cheap repro. After a lot of searching we settled on UK Oak Doors for solid oak internal doors rather than the veneered stuff you see everywhere else.
Spoke to Layla on the phone a couple of times before ordering. She was helpful without being pushy and talked us through the differences between the door styles, what would work with our existing oak door frames, and the options for pre finished versus unfinished oak. We went with unfinished so we could match the stain to our oak skirting boards.
Ordered six four panel solid oak doors in total. Delivery took about a week and everything arrived well packaged. Our joiner was impressed with the quality and the consistency across the batch, which apparently isn't always the case with natural timber.
Only minor issue was one door needed a bit more trimming than expected to fit the old frame, but that's just the reality of period properties with nothing quite square. The doors themselves were spot on.
Would use them again for the external oak door we're planning next year.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello,
Thank you for the detailed and thoughtful review. We’re delighted the doors suited your Edwardian renovation and that Layla could help you choose the right options. It’s great to hear your joiner was impressed — we’d love to help with your external oak door when the time comes.
Kind Regards
The Team at UK Oak Doors
I found some great quality solid oak…
I found some great quality solid oak doors (not engineered oak!) at great prices. Simple to order as I had my door sizes already and cannot wait for the carpenter to install them! Delivery was without hassle too. Thanks
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello,
Thanks so much for the lovely review! We’re glad you’re happy with the quality, price, and smooth delivery — the doors will look fantastic once installed!
Kind Regards
The Team at UK Oak Doors
Purchased 5 doors in total costing over…
Purchased 5 doors in total costing over £1500. Although the doors are pretty good the customer service is lacking and don't make the same mistake I did as they won't do u any favours at all.
I had 4 oak doors on order and arrived, the carpenter I used let me down so had to wait for a later date to fit them which took extra time. I looked at the outside of the boxes for any damage and there wasn't any, so in my mind it was logical to expect solid oak doors to be undamaged inside if cardboard wasn't damaged on the outside. I didn't want to open them all when they weren't going to be fitted straight away and didn't want to stack opened doors onto of each other in case or scratches as the doors were finished. I personally stacked the doors on top of each other in my lounge so they would lay flat and not get damaged. week or so later when the carpenter came and we opened the doors up one of them had a large split down the thinner sections of the door. Obviously UK oak doors wern't interested and just sited terms and conditions which I guess I couldn't really argue with as it's in black and white. So now had to order another door at £350. Being that they sent me a damaged door you would have thought they might have been able to offer me a decent deal on a replacement door. I asked them what could they do to help me out, even just paying for the delivery would of helped or a discount to take into account what had happened, the whole experience kind of left me feeling sour with them that over a technicality I was out of pocket for damage that was done by either them or the courier they used.
No matter what people if you order from this company sign the courier unchecked and physically check every inch of your doors as customer service isn't interested in helping you.
Edit... In reply, the so called good will offer you made was 10% which doors were on offer for anyway, so there was no real good will gesture of anything extra. I even asked and was told NO!!! asked again and ignored.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hi Tim,
Thank you for taking the time to leave a detailed review and for your repeat custom.
We’re sorry to hear that one door was damaged and understand how frustrating it must have been to discover a defect at the point of installation, especially after waiting for your carpenter.
Our 48-hour inspection policy exists so we can raise any transit or manufacturing queries and resolve issues before tradesmen arrive.
Deliveries are booked in advance so someone can be available to check the goods at the time of arrival. As the damage was reported around four weeks after delivery and the items had been signed for in good condition, we were unfortunately unable to assist.
That said, we wanted to help where possible, which is why we offered a goodwill discount on a replacement door. We understand this wasn’t the outcome you hoped for, and we’re sorry the situation left you feeling disappointed.
We do value our customers and always aim to be fair within the limits of our policies. Thank you again for your feedback.
Kind regards,
The Team at UK Oak Doors
Customer Service (What Customer Service)
I received my delivery of 7 oak doors from a parcel delivery company(in my opinion they are not the type of company to handle this type of high end product!). Fortunately, only one door was damaged. I showed the damage to the driver and his reply was to contact the supplier. There was no paperwork, so I was unable to put it in writing. I scribbled in the box of their phone device and then I contacted Oak Doors the next day via email. After many emails back and forward, the outcome was that I must have damaged the door myself, and as I had signed for the delivery, their comment was that I had accepted the order. My advice to anyone would be not to use their transport company but collect the doors yourself. Or if you do and have any damages, send the delivery back because Oak Doors loyalty is with the transport company, not the customer!!
15. december 2025
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello,
Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with the outcome.
To provide some clarity, the doors were dispatched fully checked and securely packaged. At the time of delivery, the goods were signed for as received in good condition, and the carrier also recorded images showing the packaging intact. The damage was reported after the doors had been taken away from the delivery address in a private vehicle.
Unfortunately, once items are signed for as received in good condition and taken away from the delivery location, we’re unable to assist further with the issue. This was explained during our email correspondence and reflects standard industry procedure rather than a preference for any third party.
We do understand how frustrating this situation can be and appreciate the feedback regarding delivery arrangements. We always recommend checking goods thoroughly before signing and contacting us within 48 hours if there are any concerns, so we can help as quickly as possible.
Kind Regards
The Team at UK Oak Doors
Superb quality doors which a 5 star…
Superb quality doors which a 5 star service to match - highly recommended
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello Emma,
Thank you so much for taking the time to leave such a lovely review. It truly means a great deal to us. We’re delighted to hear from you and hope you enjoy your Oak Ledge and Brace doors for many years to come.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards,
The Team at UK Oak Doors
Layla was incredibly helpful
Layla was incredibly helpful, I needed the door urgently and she sorted for me, definitely use again
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello Tony,
Thank you very much for your kind review. We’re delighted to hear that Layla was able to help and arrange your door so quickly when you needed it urgently. We’ll be sure to pass on your feedback to her. We really appreciate your support and look forward to helping you again in the future.
Kind Regards,
The Team at UK Oak Doors
Couldn't be happier
It was good to speak with Layla as she knew her products and guided me through making sure I missed nothing.Thank you
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello,
Thank you for taking the time to leave your kind review.
We are pleased to hear that you found Layla knowledgeable and helpful, and that she was able to guide you through your order. As your purchase was for external doors, it is especially important to ensure all details are correct, and we are glad Layla was able to support you through this process.
Your feedback will be passed on to Layla and the team. We appreciate you choosing UK Oak Doors and look forward to being of service again in the future.
Kind Regards
The Team at UK Oak Doors
Although the doors are lovely I thought…
Although the doors are lovely I thought I was getting a bespoke size and gave the company dimensions in every communication I had with them. They sent a quote ignoring my dimensions and I stupidly didn’t check the sizes. The door arrived standard size and oak doors flatly refused to offer any compensation.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello,
Thank you for taking the time to leave a review, Alyson. We’re genuinely sorry to hear that you were disappointed, as this was never our intention.
While your initial enquiry was made via the bespoke section of our website, our subsequent correspondence, quotation, invoice, pricing, and lead times were all clearly for standard doors to be trimmed, which is exactly what was supplied. These details were confirmed in writing and approved prior to manufacture and dispatch.
The dimensions you provided could be achieved by trimming standard doors, which is a common industry practice and was recommended to avoid the significantly higher cost and extended lead time associated with bespoke manufacture. For clarity, trimming is typically carried out on site by the installer once final fitting conditions are known. We do not offer a factory cutting or trimming service unless a full bespoke order is placed, which involves signed-off dimensions, bespoke pricing, and a different production process.
We fully appreciate that you expected the doors to arrive already cut and we’re sorry that this expectation wasn’t aligned. However, the doors supplied do match exactly what was quoted, invoiced, and agreed at the time of order, and for this reason we were unable to offer compensation.
We’re pleased to hear that you’re happy with the quality of the doors themselves, and we remain more than happy to offer guidance on trimming allowances or resealing to ensure the finish and warranty are maintained.
Kind Regards
The Team at UK Oak Doors
I do not recommend it
I do not recommend it, beware of a scam. The door frame arrived in the wrong finish as described, and the moldings were crooked. I waited two weeks for delivery, and customer service hasn't responded for two days. I do not recommend it!!!
my reply after yours...
It took you three days to respond to my complaint request, after pay pal dispute. I emphasize that the product was not damaged it wasn't inspected before shipping. The bent strip disqualifies installation. I lost a customer and time. Now I'll have to wait an unknown amount of time for a replacement. Only when I see the faultless product with my own eyes will I change my opinion. This doesn't change the fact that I've lost a valuable customer. Unfortunately, this isn't the first time I've ordered doors online and received a defective product, even though I'm paying for excellent products like you boast about in the description. One more thing: don't describe the frame as prefinished, it is finished, varnished, and I was going to oiled the frame. This is another misinformation. It seems you're preying on clients who don't have much time and want, for example, a door to the bathroom, or are pressed for time, so most people turn a blind eye because they're cornered. Poor practice.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra UK Oak Doors
Hello,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your order arrived with issues — this is certainly not the experience we want for any customer.
As soon as the damage and finish concern were reported to our Customer Service Team, we responded and arranged a replacement the very same day. Unfortunately, transit damage can occasionally occur despite careful packaging, but when it does, we act as quickly as possible to put things right.
We’d also like to clarify that our team did respond to your enquiry, and the replacement was processed without delay. We appreciate that waiting for deliveries can be frustrating, especially after an initial delay, and we’re sorry for the inconvenience this caused. We do have a lead time of 3 – 7 working days from dispatch.
We remain committed to ensuring you receive the correct items in perfect condition and are always happy to assist further if needed.
Thank you again for raising your concerns.
Kind Regards
The Team at UK Oak Doors
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