I recently spoke with Taya at Data Energy, who was extremely helpful and reassuring throughout our enquiry. Taya followed up promptly and kept me informed, with quick and clear responses that really h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything cle... Se mere
Virksomheden har svaret
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time. I gave up and started using th... Se mere
Virksomheden har svaret
I been working with data energy very closely for Tenancy changes. Natalia has been so helpful during her assist. Thank you so much for the help. Best regards,
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Kontaktoplysninger
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Storbritannien
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Fremragende
829 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you Taya for her help
Thank you Taya for her help. She is helpful and nice.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Cathy,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good customer service from Data Energy
I'd like to credit Taya for her help in resolving an issue. She was clear and very useful. Thanks!
26. februar 2026
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Besvarelse fra Data Energy
Dear Adam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Hello
Hello. I want to thank Djamel for the work he did to help me clarify a situation. He is very good at what he does.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Ionut,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Djamel and the team!
Kind regards,
Data Energy
Natalia has explained clear on the…
Natalia has explained clear on the situation.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Yan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Natalia and the team!
Kind regards,
Data Energy
Great customer service
Cerease was very helpful, great customer experience
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Aleksandra,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Besvarelse fra Data Energy
Dear Folasade,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Electric bill
Danielle He helped me a lot in my case and has been very quick and kind.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Jadidia,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
Taya- excellent customer advisor
I spoke with Taya who was very helpful and efficient. She managed to get up my information and process my query very quickly. Sent me a follow up email and ensured I had everything I needed before the call ended. Very friendly and helpful!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Michel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerease was lovely on the phone and…
Cerease was lovely on the phone and very helpful to solve the query. Data energy rules would need some improvement to be more client friendly and practical but this is another story. She is excellent at her job.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Ivan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
I recently contacted customer support…
I recently contacted customer support regarding an issue with my district heating and hot water billing. I had the pleasure of speaking with Taya, and I was genuinely impressed by her professionalism and kindness.
She patiently answered all of my questions in detail and made sure I fully understood the situation. What stood out the most was how proactive she was — she not only clarified the issue but also provided several practical options to help resolve the billing matter.
It’s rare to come across someone so knowledgeable, helpful, and genuinely willing to go the extra mile. Taya made what could have been a stressful situation much easier to handle.
Thank you for the excellent service!
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Xiang,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
The customer service team at data…
The customer service team at data energy are extremely knowledgeable, friendly and helpful!
Today I had the pleasure to speak to TAYA who is a credit to her company and to herself!
Having spent a lifetime in customer service which unfortunately is on the decline.
It is always a real pleasure to me to come across a company that still practices and encourages it.
Well done Data energy and thank you Taya for your help and advice which was spot on!
Thank you
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Paul,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick and precise help from SARA!!
Quick and precise help from SARA!!
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Joph,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Refreshing to have the enquiry directed…
Refreshing to have the enquiry directed to customer services quickly without having to go through too many AI loops!
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Anna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara is very helpful and helped me find…
Sara is very helpful and helped me find my issue and solve it. Thank you!
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Shivakumar,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very fast and responsible feedback
Very fast and responsible feedback, and the problem was well solved. Thanks
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Xin,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Taya helped so nicely and efficiently
Taya helped solving my enquiry about the recent overdue invoices.
She was really polite, easy to understand and efficient in dealing with my issue.
Very pleasant and helpful.
Thank you
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Hyunsook,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Sara who helped me today was so lovely…
Sara who helped me today was so lovely and helpful. She explained everything so clearly with patience and warmth. Honestly she made an otherwise possibly stressful conversation, a really nice one. Credit to your team!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Yasmin,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Worst energy company I ever had.
This company has been forced on us by our landlord. We had nothong bit issues since. First, no bill for 8 months, then asked to pay £500. Then, 4 tariff changes in 2 years, sometimes with charges more than doubling. After that, no bills for two months, no notices or anything. And now, I receive a bill for £1500 because apparently or heat meter was quarantined but we did not know that. One day, it magically worked and they decided to reissue all my bills for the first year, escaping the 12 months rules on bills. And today, yet another bill for nearly £ 100 more than what i paid two months ago!You cannot plan or budget with them. This is extorsion as you have no way to leave unless moving out. Absolutely appalling.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Selina,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
Kindly note that we are not your supplier. Data Energy is a third-party metering and billing agent, typically appointed by the building’s managing agents. They work on behalf of the building owner, who is ultimately responsible for the supply of utility(ies) via the communal energy system installed at the development.
In a nutshell, our role is to issue bills as and when possible based on the available metering data and the tariff set for the development which always needs to be approved by our client. The tariff is typically set for 12 months, however, in some cases, this may need to be reviewed more often. All tariff changes are communicated to residents as soon as possible.
Meters can be placed into Quarantine for several reasons, although we are working on a feature that will notify customer's when their meter is placed into quarantine, it is the property owner's responsibility to, from time to time, check the utility billing for their property and should no actuals reads be available, check their consumption records and provide a picture of the meter.
When a meter is removed from Quarantine, it typically means that sufficient actual data was received and billing can be resumed, resulting in a bill being issued. There are several factors that determine the billing period to be raised upon a meter being removed from Quarantine, such as the actual metering data available, the regulations in place at the time the bill is raised, and any applicable client instructions (should there be any).
We’ve checked our records and were able to locate a ticket submitted yesterday. Our team will be looking into the correspondence and will be sure to respond as soon as possible.
Kind regards,
Data Energy
Quick service
I raised a ticket with Data Energy as I’d sold my property. Cerease was quick to respond and was very helpful in progressing the ticket to completion and in proving my final bill. Content with service provided.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Isabelle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Very helpful advice from Cerease
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Holly,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.