We just switched to Data Energy and there isn’t a reference number to identify my flat if I don’t get into their portal before I pay. After payment via bank transfer, I was a bit concerned so I asked... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently spoke with Taya at Data Energy, who was extremely helpful and reassuring throughout our enquiry. Taya followed up promptly and kept me informed, with quick and clear responses that really h... Se mere
Virksomheden har svaret
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time. I gave up and started using th... Se mere
Virksomheden har svaret
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything cle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Kontaktoplysninger
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Storbritannien
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Fremragende
830 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience today!!!
Great experience today!!!
the issue was resolved quickly so was a good experience today.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Fathima,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
excellent
excellent. Max is a very good man. kind and patience. thanks
14. oktober 2025
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Besvarelse fra Data Energy
Dear Jason,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Max and the team!
Kind regards,
Data Energy
Good service.
Apart from the wait times when calling, the service has been prompt, friendly and courteous and as I experienced to-day with Cerease; a credit to Data Energy
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
The response was very timely
The response was very timely, the handling was very quick, and the attitude was friendly.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear OL,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Very unhelpful company.
The customer service advisors were very helpful however the company as a whole are one of the worst companies I have had to deal with. Overpriced tariffs and trying to speak to someone in person is very difficult. Waited over two hours on the live chat with no response, eventually recieved a response via email.
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Georgia,
Thank you for taking the time to leave us a review. We’re really pleased to hear that our adviors were helpful - we’ve shared your kind words with the team.
Regarding the tariff applicable, kindly note we have been appointed by the building’s managing agents, who act on behalf of the building owner. The building owner is ultimately your electricity supplier, as the supply is provided via the communal energy centre within the development. Please be advised that the tariff rates being charged reflect the costs incurred by the building’s supplier for providing energy to residents. These rates are based on contracts arranged by the supplier, who also approves the tariffs to be applied. As a third-party metering and billing agent, our role is to issue bills based on each customer’s consumption and the applicable tariff rates set for the development.
We apologise for the delay in picking up your live chat - due to an error with our system this was missed, however, we are happy to advise that the problem has now been resolved.
Kind regards,
Data Energy
Besvarelse fra Data Energy
Dear Timofey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Natalia and the team!
Kind regards,
Data Energy
Sara was very helpful throughout the…
Sara was very helpful throughout the call. Sorted all my issues and guided me through the steps. Even apologised for error that were not hers but the company and provided solutions and ways to sort it in a quick manner. Thank you for your help Sara.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Maria,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Feed back from Landlord.
Natalia was very helpful in assisting me and providing me information.
This really help us a lot as landlord.
Thank you.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Angela,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Natalia and the team!
Kind regards,
Data Energy
Sara was absolutely brilliant
Sara was absolutely brilliant, very patient and guided me through the rather complicated process of submitting a meter reading.
She was so very helpful and I am very grateful for her patience.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear PNW,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Good support, simple experience
Support replies to emails in 1 day, app is simple but works and is clear. It doens't allow you to edit direct debits in the app, but I'm sure support can take care of that. Overall, they don't get in the way which is the most important expectation I have for any utility company :)
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
We would love to know who in our team assisted you. We sent you a request for more information via Trustpilot. Please feel free to let us know your contact details and/or the name of the adviser that has assisted you.
Kind regards,
Data Energy
Outstanding support from Taya
My experience with customer care was excellent, Taya was very helpful and resolved my issue quickly.
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Samuel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya as well as the team!
Kind regards,
Data Energy
Manda went above and beyond to help us…
Manda went above and beyond to help us switch the a better rate, even when the old supplier was messing us about, she helped the whole way.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Alex,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Manda as well as the team!
Kind regards,
Data Energy
Great service on the live chat today…
Great service on the live chat today with Danielle - quick to solve my problem
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Di,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle as well as the team!
Kind regards,
Data Energy
I have just been on the phone with “Get…
I have just been on the phone with “Get in touch number for over an hour regarding my outstanding bill.
I have always paid my bill DD.Somehow the last bill was not honoured and remained unpaid.i got a letter for overdue balance.
I have setup another DD and wanted to pay overdue amount.
Atrocious customer care if there were just 6 customers in the Q and I never got ahead of number 3 before I was put back to number 6.How do you explain that when I’m paying for the billing service?
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Rajni,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
Regarding your Direct Debit, kindly note this is still functional. There was a slight delay in payments being taken via this method which caused you to receive a reminder letter when the invoice became overdue. We want to apologise for the oversight and can assure you that we are working to put measures in place that will avoid this situation.
We’re sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new.
Kind regards,
Data Energy
Issue with an outstanding payment
I had an issue with an outstanding payment, left over from the previous tenant and Taya was absolutely amazing! - Nothing was too much trouble, good advice, knowledgeable, and genuinely caring. The issue was sorted out in no time! - She is worth her weight in gold. Really.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Natalie,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya as well as the team!
Kind regards,
Data Energy
Sara was very helpful and kind at a…
Sara was very helpful and kind at a difficult time. She was patient and took me gently through the steps I needed take.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Lavinia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara as well as the team!
Kind regards,
Data Energy
I got quick and right answers from…
I got quick and right answers from Taya. All cleared. Thanks again, Taya!
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear 柳沼敦,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya as well as the team!
Kind regards,
Data Energy
I got my problem solved promptly
I got my problem solved promptly. My credit goes to Taya who handled my issue efficiently and she was patient in listening to me and very polite. Bravo Taya !
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Consumer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya as well as the team!
Kind regards,
Data Energy
I spoke to a young lady called Chloe…
I spoke to a young lady called Chloe she was absolutely fantastic, she helped me fill a direct debit account in and as I am severely sight impaired it took me some time to do it, she was so patient and helpful, so nice to have a friendly person on the other end of my call.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Kathleen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe as well as the team!
Kind regards,
Data Energy
Great service!
Alina Ciornovalic is great! She is always extremely helpful and goes above and beyond to assist with queries.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Lois,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Alina as well as the team!
Kind regards,
Data Energy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.