I have just received my newest piece which is a stunning stone encrusted gold cross. As always the customer service was excellent, my parcel was beautifully packaged & arrived quickly given it wa... Se mere
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Se, hvad kunderne siger
My favourite shop not just for the most gorgeous jewellery but the wonderful service … the ladies have to have a shout out for always going above and beyond and are always so friendly.. Sarah Vicky an... Se mere
I have a few pieces of jewellery from DD and have always found the staff really helpful and polite. I popped in this morning to exchange a damaged earring with no problem at all. Many thanks to Shanno... Se mere
I had an issue with my bangle of my own doing. The Daniella Draper team were very sympathetic to my problem. Came up with a great solution and ended up having several great products from one issue. Gr... Se mere
Virksomhedsoplysninger
Om Daniella Draper
Skrevet af virksomheden
Multi-award winning, British jewellery designer Daniella Draper graduated with a degree in Jewellery Design from Central St. Martins in 2009 and returned to her home roots of Lincolnshire to start her business. Inspired by nature, history, travel and romance, Daniella makes high quality pieces to stand the test of time, creating future heirlooms for now and generations to come.
An independent family-run business with six standalone stores in the UK, including Cleethorpes, Lincoln, Beverley, Grimsby, Leeds and Windermere. All pieces are handcrafted in England using recycled silver or gold, and ethically sourced gemstones. The luxury jewellery brand has been certified by Positive Luxury as a brand to trust “meeting the highest standards of verified innovation and environment performance.Kontaktoplysninger
Daniella Draper E/17 The Enterprise Village, Prince Albert Gardens, DN31 3AT, Grimsby, Storbritannien
- 01472 351341
- customerservice@danielladraper.com
- danielladraper.com
5,0
Fremragende
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Clamp dents in small id bracelet
I have the small id bracelet, it is very lovely but I would prefer it without the clamp dents. For £650 I expected better.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Sarah,
Thank you for your feedback, and we’re so pleased to hear that you like your ID bracelet!
The markings you’ve mentioned are an intentional part of Daniella’s signature aesthetic and reflect the handcrafted nature of each piece, celebrating the individuality and character of our jewellery.
We completely understand that this may not be to everyone’s personal taste, and we truly appreciate you sharing your thoughts. We are very keen to resolve this for you, our Customer Service team have been in touch this morning. We look forward to hearing back from you.
Kind regards, Team DD x
Mountebanks
Sent me a product that looked nothing like the image online. When I emailed them to get a refund they ignored me and photoshopped the photo on the website.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi there, thank you for sharing your feedback!
We’re very sorry that your experience with us didn’t meet the standard we strive to provide.
Unfortunately, a technical issue meant your earlier emails weren’t delivered to our team as intended, which delayed our response. We completely understand how disappointing this must have been, and this has now been addressed internally.
With regard to the product imagery, our images were updated to reflect a change in hallmark placement on a recent batch of rings, ensuring our website remains as accurate and transparent as possible.
As soon as we were able to speak with you directly, your refund was processed straight away. We truly value every customer and appreciate you bringing this to our attention, as it allows us to continually improve. I apologise again for the inconvenience caused. Kind regards, Team DD x
Great customer service
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Merle, thank you for your lovely feedback, we are so pleased to hear you were happy with the customer service received, we hope to see you shop with us again soon! Kind regards, Team DD X
A super jeweller with excellent service and style.
What a great find I was looking to have a bangle made for a special birthday for my wife. I was so pleased to find DD their range is superb and they had exactly the style I was looking for from their bracelet range. My local jeweller could only offer a custom made part at a significantly higher cost and a much longer delivery. I spoke with Olivia in customer services who was really helpful, giving me some excellent ideas on the final engraving and sizing . She kept me fully informed throughout the entire process . What a great professional company and with such a different and exciting product range. The end result is perfect and even better than I had envisaged so a big Thank-you to Olivia and the team.
I cannot recommend this company higher and will definitely be using them again
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Peter, thank you for your lovely review! We are so pleased to hear Olivia was able to help create the perfect personalised bangle for your Wife's special birthday. We hope you all have a lovely time celebrating and we look forward to seeing you shop with us again soon! Kind regards, Team DD X
Brilliant customer service
My daughter bought me a lovely bangle from Daniella Draper which unfortunately was too big. Customer Services were so friendly, professional and efficient when I enquired about having the bangle resized. I returned it to them as instructed and was delighted with the quick turnaround and communication throughout. Thank you!
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi there, thank you for your lovely feedback! We are so pleased to hear the Customer Service team were able to help advise you with the bangle resize, we hope you love wearing it! Kind regards, Team DD X
Brilliant service
I contacted DD about whether they made a particular item of jewellery to match a DD item I already have. Whilst they didn't, they did offer to make it for me. I have had fast replies with clear information and images about the options available. Brilliant service!
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Verity, thank you for your lovely feedback. Customer service is so important to us, the team will be so pleased to hear that they were able to help with your requests! Kind regards, Team DD X
Love Daniella Draper jewellery
Love Daniella Draper jewellery. Great quality jewellery and looks stunning.
Just wish we had a store in Northern Ireland 😊
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Joanne, thank you for your lovely 5* feedback. It's great to hear you love our pieces and we hope to see you shop with us again soon! Kind regards, Team DD X
Such a fantastic experience with Helen…
Such a fantastic experience with Helen and the team at Bespoke, Danielle Draper. Communication was excellent throughout and they were incredibly attentive, guiding us every step of the way in creating my partner’s engagement ring. Couldn’t recommend them highly enough!
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi there, thank you for taking the time to leave such lovely feedback for Helen and our Bespoke team! We are so pleased they were able to help with such a special piece, we hope you and your partner love it! Congratulations. Kind regards, Team DD X
Wonderful!
Wonderful service,and just love everything from D.D!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Rozeta, thank you for your lovely feedback! We are so pleased to hear you are happy with the service received from our Customer Service team and we look forward to seeing you shop with us again soon! Kind regards, Team DD X
I ordered some earring for my Daughter…
I ordered some earring for my Daughter for Christmas, unfortunately one broke. I emailed and the next day I returned the one which was broken, as requested, and within 48 hours I had a pair replaced! Great service, and great Communication.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Sharon, thank you so much for your lovey feedback! We are so pleased to hear the Customer Service team were able to help with your issue and ensure it was resolved as quickly as possible. We hope to see you shop with us again soon! Kind regards, Team DD X
Lovely jewellery pieces especially that…
Lovely jewellery pieces especially that they are handmade, the beverley store was so kind and wrote down sizes in case i wanted to buy any more rings in the future, could not recommend them enough!
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Keira, thank you for your lovely 5* review. We are so pleased to hear you enjoyed your visit to our Beverley store and we hope to see you again soon! Kind regards, Team DD X
Outstanding customer service
I purchased a pair of earrings in December and unfortunately one of them broke within a month and hardly any use (which has never happened with any of my jewellery from DD previously), so I contacted customer service who replied the same day, apologising and asking me to use the prepaid Royal Mail postage they had attached to the email and return the faulty earring. I posted this on a Monday and a new replacement earring arrived back with me on the Friday. Outstanding customer service and beautiful jewellery. Thank you so much.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Sophie, thank you for taking the time to leave us a lovely 5* review. Customer service is so important to us and we are so pleased to hear the team were able to help you get this resolved as quickly as possible. We hope to see you shop with us again soon! Kind regards, Team DD X
Quality jewellery
Beautiful unique jewellery, no high pressure sales. I have visited Cleethorpes, Grimsby, Lincoln and Beverly stores, all have such helpful, knowledgeable staff. Thank you.
18. december 2025
Besvarelse fra Daniella Draper
Hi Viv, thank you so much for taking the time to leave a lovely 5* review for us. We are so pleased you have enjoyed visiting a variety of our stores, we hope to see you again soon! Kind regards, Team DD X
Above and beyond!
I ordered a bracelet for my daughters birthday. I chased as it is her birthday in a couple of days, and Olivia in customer services was amazing! She pushed my order through and enhanced the courier delivery to ensure that we get the bracelet in time. Thank you so very much!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Lisa, thank you so much for your lovely feedback, we are so pleased to hear that Olivia was able to help ensure your order reaches you in time for your daughters birthday. We hope she loves it and has a lovely birthday! Kind regards, Team DD X
Besvarelse fra Daniella Draper
Hi Beverley, thank you for your lovely review! We are so pleased you enjoyed your visit to store and the team were able to help with your queries! We look forward to seeing you again soon. Kind regards, Team DD X
Great necklace
The staff in Cleethorpes were so helpful when I ordered my necklace. I really love the necklace
18. december 2025
Besvarelse fra Daniella Draper
Hi Kev, thank you so much for your lovely feedback! We are so pleased the team were able to help you with your order, we hope you love your necklace! Kind regards, Team DD X
Perfect service!!!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Daniella Draper
Hi Cristina, thank you for your lovely review! Customer service is so important to us and it's great to hear that you were happy with the service provided! We look forward to seeing you shop with us again soon! Kind regards, Team DD X
Besvarelse fra Daniella Draper
Hi there, thank you for your lovely 5* review, we are so pleased to hear you were happy with the service provided! Kind regards, Team DD X
As always fabulous service
As always fabulous service.
Package arrived well wrapped and in plenty of time for Christmas and the gift was very much enjoyed!
19. december 2025
Besvarelse fra Daniella Draper
Hi Helen, thank you so much for your lovely feedback! We are so pleased that you were pleased with your order and service provided. We hope to see you shop with us again soon! Kind regards, Team DD X
Beautiful jewellery
Staff are so helpful and make you feel at home always.
Jewellery is such good quality.
18. december 2025
Besvarelse fra Daniella Draper
Hi Kay, thank you for your lovely feedback! We are so pleased that you enjoy your visits to store and we hope to see you visit again soon! Kind regards, Team DD X
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