I paid extra for next day delivery and received it 2 days later, if I knew it wasn’t going to come next day I wouldn’t have paid the extra cost. When I received them they were ripped but unfortunately... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I use Dance Direct alot and they always have fabulous service. The items arrive quickly, there's never an issue if I need to swap a size and if I have a query, the team reply personally and helpfully.... Se mere
Virksomheden har svaret
The dancewear was great quality with timely shipping. I ordered the wrong size and DanceDirect were very good in letting me return and refund it. Great experience!
Virksomheden har svaret
The dance class run by Hayley Anderson is well organised, starts on time and is well attended. The class is great fun and a good workout commensurate for the varied age range of the attendees.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Dance Direct is proud to be the UK's largest dancewear retailer, with over 15,000 products ready to inspire every dancer. Your ultimate one-stop shop for all things dance, we offer an extensive range of dancewear and costumes for both the studio and the stage. Shop leading brands including Bloch, Capezio and Dansez, alongside our most trusted own brands, 1st Position and Revolution. We’re passionate about providing high-quality, affordable dancewear and costumes to the dance community. We take pride in helping dancers pursue their dreams with confidence — without worrying about the cost. Enjoy free UK delivery on orders over £50, plus free returns, so you can shop with complete confidence. We’re here to help you take the next step in your dance journey.
Kontaktoplysninger
Storbritannien
- hello@dancedirect.com
- dancedirect.com
4,1
God
254 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
speedy delivery
My order arrived in perfect condition and within 24 hours of placing it! Amazing as I needed it for audition!
17. marts 2026
Besvarelse fra Dance Direct
Thank you for the review. We love to hear that we have exceeded expectations and that you are happy with your purchase. Good luck for the audition.
Easy website to navigate
Easy website to order. Product came in a few days exactly as I ordered
12. marts 2026
Besvarelse fra Dance Direct
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.
Quick Delivery. We needed 2 tutus urgently and Dance…
We needed 2 tutus urgently and Dance Direct were able to accommodate a speedy delivery for us.
11. marts 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Amazing service
Amazing service. Product as described and easy to order in UK sizes even though they're usually in American sizes. I asked for it to be shipped asap as I had a proper Mum failure and forgot to order new shoes for the show! They shipped them straight away and as id paid for next day and it took two days to get to me they refused the postage without even being asked. Will definitely order from them again.
9. marts 2026
Besvarelse fra Dance Direct
Thank you for the review. We love to hear that we have exceeded expectations. I hope the show went well and your daughter enjoyed it.
First class service
Very quick service. Good communication. My Granddaughter very happy with her shoes.
10. marts 2026
Besvarelse fra Dance Direct
Hi John
Thank you for the great review about our service. I am so pleased your granddaughter is happy with her shoes and hope she keeps on loving her dancing.
Ordered the rad ballet outfit and as I…
Ordered the rad ballet outfit and as I pulled the label off the stitching of the skirt had already come away for the ballet dress. Really disappointed in the quality. This also happened to 4 of my daughters friends ballet outfit who all bought through this company
4. marts 2026
Besvarelse fra Dance Direct
Dear Camilla I am really sorry you received a garment which is below standard. We pride ourselves on being dependable and delivering quality products designed specifically for dance. The buying team have been made aware of this issue and are doing their best to rectify it. Please contact hello@dancedirect.com to get a refund or replacement.
Great experience overall
Great experience overall. Return processed in timely manner. Overall easy and safe experience.
18. januar 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear that you are happy with our returns service and I will pass your comments on to the team.
Garment too small
Garment too small. Returned... had to chase up refund. Ordered a larger size.... was not informed that it was out of stock & discontinued until I phoned them for an update. I was told that they were busy & behind schedule.
5. februar 2026
Besvarelse fra Dance Direct
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. At IDS, we pride ourselves on being dependable. When goods are returned they are processed within 14 days of receipt and we were unable to notify you that the replacement you required was out of stock until this had been done. Once it was noted a refund was issued. We want to reassure you that your next experience with us will be better.
Fast delivery and shoes as described.
4. marts 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your shoes.
Items came in good time
Items came in good time, very happy with my dance split sole slippers 😀
19. januar 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to know you liked the shoes and that they were delivered in good time.
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Fast delivery great shoes
Easy to use website and fast delivery, arrived in perfect condition
20. januar 2026
Besvarelse fra Dance Direct
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. It is always good to hear that the delivery was quick and well packed.
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear that you are happy with our service and speed of delivery. I will pass your comments on to the team.
Good range and orders arrived on time
Good range and orders arrived on time. Had to return one dress as too small, the returns process was easy to follow.
11. marts 2026
Besvarelse fra Dance Direct
I am sorry that the dress did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. It is good to hear you had a positive experience with our returns procedure.
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear your shoes arrived promptly and that you are happy with your purchase.
Professional and friendly
The shopping experience was easy online with efficient dispatch & delivery. However, what really impressed me was the way they dealt with a query I had regarding the sizing of two shoes I was sent (a discrepancy in what I ordered and what came) - I had a very quick response and resolution with the team members I had contact with just nice people wanting to do a good job 😊 thank you!
21. januar 2026
Besvarelse fra Dance Direct
Thank you for taking the time to leave such a wonderfully detailed review. It is really nice to hear positive comments and I will pass them on to everyone here.
I'm so happy to have met you
I'm so happy to have met you. It's a wonderful education for my daughter; the teachers and the environment are great. Thank you.
11. marts 2026
Besvarelse fra Dance Direct
Thank you for the 5 stars it makes our day when we hear positive comments.
Quick delivery and great value
As soon as my order was placed I felt as if they were straight onto the order and before you knew it they were being delivered.Great service and great merchandise for dancers.
20. februar 2026
Besvarelse fra Dance Direct
Thank you for the review. We are so pleased that you are happy with our service. We always try to give the best value for money and pride ourselves on our product selection.
Returns policy is very poor
Returns policy is very poor
I’ve waited 14 days and no update re my return. Awaiting a refund of approx £200
Emailed company who refuse to check until 14 days.
At 14 days had to email again.
Other dance companies have a much more efficient returns policy.
The update I have received today from the company following me email them 14days after my return parcel was delivered still does not confirm if my parcel is being processed today, once and if it is it will then take 3-5 days for refund.
Exceptionally poor service
Costumes I received we good quality
17. februar 2026
Besvarelse fra Dance Direct
I am sorry you have waited so long for your refund. Our returns department try their best to process all returns within 14 days of receipt but occasionally there is a delay. We are shortly changing our returns process which should help to make sure all returns are dealt with more efficiently. It is really good to hear that you like the quality of our costumes as we pride ourselves on producing garments that look and feel good when dancing.
Customer service needs improvement…
I ordered my daughter’s dance uniform and had to exchange it as the size was wrong. Unfortunately the customer care I received was terrible. It took over three weeks to receive an exchange and when I asked about an update I was told refunds take up to 14 days. Even though in my email I clearly stated I needed an exchange. Customer service was rude and gave me no further updates. Needs improvements. Saying that I was happy with the quality of the uniform.
2. marts 2026
Besvarelse fra Dance Direct
I am sorry you have had a bad experience with us and I can only apologise. We send out many orders on a daily basis and receive a quantity of returns for exchange. Occasionally we have a delay in processing these which we know is not ideal. We are shortly introducing a new returns procedure which should expedite the process. Our customer service team always try to help where they can and I am sorry you did not get the service from them that you expected. I will pass on your comments to the team leader.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.