I paid extra for next day delivery and received it 2 days later, if I knew it wasn’t going to come next day I wouldn’t have paid the extra cost. When I received them they were ripped but unfortunately... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I use Dance Direct alot and they always have fabulous service. The items arrive quickly, there's never an issue if I need to swap a size and if I have a query, the team reply personally and helpfully.... Se mere
Virksomheden har svaret
The dancewear was great quality with timely shipping. I ordered the wrong size and DanceDirect were very good in letting me return and refund it. Great experience!
Virksomheden har svaret
The dance class run by Hayley Anderson is well organised, starts on time and is well attended. The class is great fun and a good workout commensurate for the varied age range of the attendees.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Dance Direct is proud to be the UK's largest dancewear retailer, with over 15,000 products ready to inspire every dancer. Your ultimate one-stop shop for all things dance, we offer an extensive range of dancewear and costumes for both the studio and the stage. Shop leading brands including Bloch, Capezio and Dansez, alongside our most trusted own brands, 1st Position and Revolution. We’re passionate about providing high-quality, affordable dancewear and costumes to the dance community. We take pride in helping dancers pursue their dreams with confidence — without worrying about the cost. Enjoy free UK delivery on orders over £50, plus free returns, so you can shop with complete confidence. We’re here to help you take the next step in your dance journey.
Kontaktoplysninger
Storbritannien
- hello@dancedirect.com
- dancedirect.com
4,1
God
254 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the website.
Besvarelse fra Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery
Easy to exchange shoes that were a bit…
Easy to exchange shoes that were a bit tight on receipt
10. februar 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.
Besvarelse fra Dance Direct
Thank you for the review. We are so pleased that you are happy with the the fit of your tap shoes.
My order arrived promptly and was and…
My order arrived promptly and was and was everything I expected, no problems.
2. februar 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.
Dance trainers
Difficult to buy dance shoes online, but had to take a chance on fitting. Speedy processing and delivery, £15 cheaper than local shop. Thankfully they fitted ok
15. januar 2026
Besvarelse fra Dance Direct
Thank you for the review. We love to hear that we have exceeded expectations.
Unfortunately I had to return my shoes…
Unfortunately I had to return my shoes as too small. I returned by the post office collection. I had to chase the refund after approximately 3 weeks. I got my refund that day
I ordered 2 items only received one had to ask for the other item to be sent to me. The shoes were of very good quality.
5. februar 2026
Besvarelse fra Dance Direct
I am sorry you had to chase your refund but am pleased to hear that you liked the quality of your shoes. The returns department is very busy and they do their best to deal with the parcels as soon as they can.
I’m still waiting for a refund for the…
I’m still waiting for a refund for the parcel I haven’t recieved ?
4. marts 2026
Besvarelse fra Dance Direct
The Royal Mail Tracking shows this was delivered on the 14th February. Please send an email to hello@dancedirect.com so that one of our customer service agents can look into this for you.
Besvarelse fra Dance Direct
Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery.
Fishnet dance tights
Lovely quality and service. The tights fit well and couldn’t be happier.
4. marts 2026
Besvarelse fra Dance Direct
Thank you for the 5 stars it makes our day when we hear positive comments.
Besvarelse fra Dance Direct
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.
Delivery arrived on time
Delivery arrived on time, and just as expected the shoes were just what I wanted.
22. februar 2026
Besvarelse fra Dance Direct
Thank you for your review. It is good to know you liked the shoes and are happy with the delivery time.
fast shipping and easy return
fast shipping and easy return.
However they could mention that sizing is small to size
4. marts 2026
Besvarelse fra Dance Direct
Thank you for the review. I am so pleased that you were happy with the shipping and returns process. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.
Good returned and no refund
Had to return items as they didn't fit, spent ages on the website looking for the return label & form (which invoice said HAD to be used) and in the end had to email them. They received to items back days ago (have Royal Mail confirmation of delivery) and not received notification of receipt or my refund. Just don't use this company.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dance Direct
I am sorry you had problems with returning your items. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. This label can be found on the website in the Returns section with the following instructions:-
Simply download a copy of the returns form here. Complete the form and send it along with your item(s).
If you are in the UK, follow this link to generate your free Royal Mail returns label: https://www.royalmail.com/track-my-return#/
You can either print the label and attach it to your parcel, or take the parcel to your local Post Office along with the downloaded pdf, for posting.
Your return will be processed within 14 days of us receiving it. The goods are then refunded. You should receive your refund soon.
Do not use this company
Do not use this company. They sent me a e-mail at 23.05 with discounts, 55 minutes to midnight. I had gone to bed at 22.30. Not knowing when the e-mail had been sent, we ordered some dance shoes with the discounts, the discounts didn't show on the order, but thinking this would be resolved we still ordered. You can only message customers services, and to cut a long story short they wouldn't honour the discounts. If you are ordering with discounts check the dates and times.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dance Direct
I am sorry you had problems with the discount code. Dance Direct do not issue discount codes with such a short expiry time so this needs to be looked into. Please contact hello@dancedirect as I am unable to access your order as I don't have a contact name or email address.
Not a good experience
Took over a month to get a refund. Was told I'd get postage refunded too, then I did. Had to chase for refund. I would avoid this company.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Dance Direct
I am sorry you have had a disappointing experience with us. We try our best to get all refunds processed within 14 days of receipt. Unfortunately I cannot identify your particular case as we have many P. Smiths on our database so cannot identify where the problem arose. If you would like further clarification please contact hello@dancedirect.com who will help you.
Item never recieved
Item never recieved. Two expensive ballerina outfits for my twins birthday. Item never recieved. Multiple emails asking for help. No help recieved. It was my daughters birthday presents, now I'm left with no items and no refund. I've requested a full refund but have been ignored. Avoid this company at all costs! It's a total scam.
EDIT - item has now been recieved after another parcel was sent to me. So I now have the items.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Dance Direct
I am sorry you have had problems with your delivery. I can assure you we take great care to rectify problems when we have been informed of them. I have sent you a request for further information as to your identity so I can follow up any correspondence we have received from you and sort out this issue. If you prefer you can email me directly on jan@ids.co.uk. Thank you for updating your review. I am pleased that you have now received the item and the situation has been resolved to your satisfaction.
Wonderful fast and good comms
Not going to lie I was quite sceptical with all the bad reviews and saw this after I ordered, however in all fairness they delivered when they said they would, I even messaged only one day after dispatch as I was worried I wouldn’t get a response however I got a reply in ten mins of my email, with dispatch details and a lovely message. Great Great service thank you. Just received the dress it’s absolutely beautiful! It’s for my daughter on Xmas day six years old and she is going to love this. All in all my experience has been 10/10!! Thank you so much guys xxx
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Dance Direct
Dear Fiona
Thank you for such a wonderful review. It is so good to see someone take the time to give a positive review. We always do our best to help our customers wherever we can and we hope your daughter loved her Christmas dress. Have a Happy New Year.
Jan
Gives the impression of a scam
I wish I had checked Trustpilot before ordering! I had to return some dance shoes as they were too small, but Royal Mail has been unable to deliver the return, even though I used the return address provided by DD.
When I reached out to Dance Direct I was informed by Jasmine that it's my issue to take up with Royal Mail, not Dance Direct's. I feel this is unreasonable as I followed the return instructions provided, and the parcel is currently at the depot in Newton Abbot.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Dance Direct
I am sorry you had an unfortunate experience with us. The Customer Service team tried to locate your parcel as we had no proof of delivery from Royal Mail. In spite of this a refund was issued to you when we were made aware of the situation.
Te mienten con el reembolso de los…
Te mienten con el reembolso de los gastos de envío.
Me mandaron unas zapatillas erróneas y no se han hecho cargo de los gastos aunque dijeron que sí.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Dance Direct
Please contact hello@dancedirect.com where someone will deal with your refund.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.