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D1 Store Anmeldelser 

3.058
•
TrustScore 4.5 ud af 5

4,5

Elektronikbutik
Skriv en anmeldelseBesøg websitet
Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Se mere

Bedømt til 5 ud af 5 stjerner

The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!

Bedømt til 5 ud af 5 stjerner

Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Se mere

Bedømt til 5 ud af 5 stjerner

I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Se mere

Virksomhedsoplysninger

  1. Elektronikbutik

Skrevet af virksomheden

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.

Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 34 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(3.058)

515 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

Fantastic service.

Fantastic service. Very good communication right throughout the whole process. And best of all, really good value for money. I was very impressed.

10. maj 2026
Bedømt til 1 ud af 5 stjerner

Ordered mini 4 pro refurbished paid…

Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.

5. maj 2026
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Besvarelse fra D1 Store

Hi Lachlan,

To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.

We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.

We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.

D1 Team

Bedømt til 4 ud af 5 stjerner

Replacement Drone

I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.

1. maj 2026
Bedømt til 2 ud af 5 stjerner

Drone repair not possible😢

No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.

1. maj 2026
D1 Store-logo

Besvarelse fra D1 Store

Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.

We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.

This is a DJI-level restriction entirely outside our control as a service centre.

If you have any further questions, we're always happy to help at repairservices@d1store.com.au.

- D1 Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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