I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Se mere
Virksomheden har svaret
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... Se mere
Virksomheden har svaret
After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappoi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Kontaktoplysninger
Dubai, Forenede Arabiske Emirater
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4,3
Fremragende
494 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Avoid
Appalling customer service and delivery experience. Extortionate customs charges. Definitely avoid - if you get your bike elsewhere do so!
24. marts 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback. We’re sorry to hear about your experience. Please note that customs charges are set by local authorities and are beyond our control, we do not collect or benefit from these fees. That said, we’re always here to support our customers and address any concerns promptly. If you’d like to share your order details, we’d be happy to look into this further.
The communication from the time I…
The communication from the time I placed the order to the time the bicycle was delivered was great. The delivery was on time .
2. april 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your feedback! We’re glad you had a smooth experience with our communication and timely delivery. Your support means a lot to us! 🚴♂️
Fantastic
Fantastic! Love my bike. It came ready to ride, they brought it to the apartment all ready. It’s perfect and is eye catching! Everyone comments on it. The colour is amazing. Great service from start to finish thank you Cyclesouk I love it so much!
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled to hear you love your bike and that it arrived ready to ride. Your kind words about our service and the bike’s eye-catching design mean a lot to us! 🚴♂️💚
Great products and great delivery…
Great products and great delivery experience. It was super easy to order and the bike was dropped off at our door.
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your feedback! We’re thrilled to hear you enjoyed a smooth ordering experience and timely delivery. Your support means a lot to us! 🚴♂️
They deliver very fast and ce bycicle…
They deliver very fast and ce bycicle is very nice
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
not recommendable
not recommendable. Super fast ind charging and getting your money. Return and refunds are not that efficient. item has been picked up after days of my return request and refund still not done! One client less for CycleSouq
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
We’re sorry to hear you feel this way. While we aim to process returns quickly, please note that refunds are initiated once the item is returned to our warehouse and the timeline depends on the bank’s processing speed, which can take 5–7 working days. We’ve reviewed your case and confirm that the return was picked up and the refund initiated. We appreciate your feedback and will continue improving our service.
Best selection of bikes
Best selection of bikes. Accommodated me for early delivery so that it was assembled and delivered for my son's birthday. Great service!
22. februar 2025
Besvarelse fra CycleSouq.com
Thanks for the feedback! We're happy we could make your son's birthday special with an early delivery. Let us know if you need anything else!
prompt response to queries & quick action to concerns and issues
It was the prompt response to queries and quick action to my concerns and on the mishap on the delivered item.
21. februar 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback! We're glad to hear that our team was able to promptly address your concerns and resolve the issue with the delivered item.
Products took too long too arrive. Then my refund still hasn’t been issued.
Products took too long to arrive. Then my refund still hasn’t been issued.
21. februar 2025
Besvarelse fra CycleSouq.com
We apologize for the delay in your order and any inconvenience caused. Regarding the refund, please note that the process is often dependent on the bank's processing time. We initiate the refund once the item is returned to our warehouse, but it can sometimes take 5-7 working days to reflect in your account. Rest assured, we’re committed to resolving this as quickly as possible. Thank you for your patience!
Besvarelse fra CycleSouq.com
Thank you for your review! We're happy to hear that the delivery was on time and that the Tabby payment option worked well for you. We appreciate your feedback!
online shopping made easy
Very smooth transaction from buying the items I needed to getting it delivered to my doorstep
20. februar 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback! We're glad to hear that your experience was smooth and that your items were delivered promptly. We appreciate your support!
Order cancelled
2 times in a row they canceled my order due to “not enough stock”. (Different item). Why does it show numbers in stock in the first place? Then, it takes 10 days or more to get your money back… they are eager to deduct money immediately but arrange a refund… no of course not.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
We sincerely apologize for the inconvenience caused. The stock issue you experienced was due to a discrepancy between our online inventory and our actual stock levels, which we are actively working to improve. As for the refund, we understand the frustration, and we want to assure you that we initiate all refunds as soon as the items are returned to our warehouse. Unfortunately, the processing time can vary depending on your bank's procedures. Thank you for your patience, and we are working to improve these processes to ensure a better experience for our customers.
Very efficient and professional
Very efficient and professional. Good quality bicycles.
23. januar 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback! We're glad to hear that you had a positive experience with our service and quality. We appreciate your support!
I would love to give more stars
I would love to give more stars , but definitely not order again .
I recently order a bike car holder witch cost a lot and come with missing parts an pieces , I contacted the representatives in Dubai and informed that I have missing tools therefore I can’t use it , I asked for refund and I’m still waiting …
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
We apologize for the inconvenience caused. While we understand the frustration, please note that refunds are initiated once the items are returned to our warehouse. However, the processing time is fully dependent on the banks, which can take 5-7 business days. We strive to resolve this as quickly as possible and appreciate your patience in this matter. Thank you for understanding.
Great service and bike delivered ready…
Great service and bike delivered ready to use !!
22. januar 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback! We're glad to hear the bike arrived ready to use and that you had a great experience. Enjoy your ride!
Besvarelse fra CycleSouq.com
Thank you for your kind words! We're thrilled to hear you're pleased with your purchase and the service. We appreciate your support!
Besvarelse fra CycleSouq.com
Thank you for your feedback! We're glad to hear you had a great experience with our service and delivery. We look forward to serving you again soon!
I bought the cycle and it got delivered…
I bought the cycle and it got delivered with a front wobbling tyre and i called the customer care next day and the lady told me to send a whatsapp to cyclesouq with the video of the fault. I send it right away and its been a week not even a single reply from your company
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your feedback. We apologize for the inconvenience caused. The issue with the wobbling front tire was due to a manufacturing defect, and we replaced the bike with a new one within the same week. We take such matters seriously and strive to resolve them promptly. For our readers, we assure you that we are committed to providing high-quality products and customer support. If you experience any issues, we are here to resolve them as quickly as possible.
Competitive pricing for good products and service!
We ordered 2x bicycles for our children and we got exactly what we ordered, the ordering and delivery processes were extremely smooth, and the quality of the bicycles is great. Competitive pricing for good products and service! We love it!
12. januar 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Happy to hear that! 😊 Enjoy the rides with your little ones!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.