I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Se mere
Virksomheden har svaret
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... Se mere
Virksomheden har svaret
After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappoi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Kontaktoplysninger
Dubai, Forenede Arabiske Emirater
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4,3
Fremragende
494 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good website poor product experience
Good website, good communication on WhatsApp and easy to track order.
Disappointing product experience from manufacturer. Handle bars not taped, no end plugs, stem and fork twisted and not aligned. No electrical tape for handlebar tape ends.
23. juni 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback. We’re glad you found our website and communication smooth. We apologize for the issues with the bike’s assembly, these are manufacturing defects, and we always aim to resolve them promptly. Your input helps us improve both our products and services.
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Enhance your online system
It’s a great website, products and offers. However, the reason for a 3 star rate is because they need to work heavily on their online system. On the item description it will show product is available and after the purchase, you receive a whtsapp message saying product haven’t arrived from main supplier and you would have to wait or request a refund. This is very frustrating for online users and i may understand that things might happen once. But i have done 3 different purchases within a span of a year and received the same WhatsApp message.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your feedback. We’re glad you like our products and offers. We apologize for the repeated stock issues, it’s something we’re actively working to improve so our online availability matches reality and ensures a smoother experience for all customers. 🚴♂️
Great prices
Great prices, delivery (already assembled bike) in 3-4 days. Very cool.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Quick delivery and good products
27. maj 2025
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent Service and Seamless Shopping Experience!
I ordered the MET Rivale helmet and Blitz Breeze sunglasses from Cyclesouq, and the whole experience was top-notch! The website was super easy to use, and I had no trouble placing my order. What really stood out was their customer support—quick, responsive, and very helpful in answering all my queries on time.
Highly recommend Cyclesouq for any cycling gear—great service and smooth experience from start to finish!
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled to hear you had a smooth ordering experience and appreciated our customer support. Your recommendation means a lot to us! 🚴♂️
I paid for delivery and I had to drive…
I paid for delivery and I had to drive 20km to collect the shipment and paid extra money for custom fees and tax
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your feedback. We understand the inconvenience caused. Delivery charges, customs, and taxes are set by local authorities and beyond our control, but we always aim to make the process as smooth as possible for our customers. 🚴♂️
Pleasantly surprised that the order…
Pleasantly surprised that the order came so soon (the next day) and ready to go! The whatsapp chat for support and enquiry were also responded timely!
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
No response and poor customer service
I tried to order twice from cyclesouq, first time I placed the order and paid online and haven’t heard back until I followed ip with then few days later and was told the item I purchased is out if stock (tge response was also very slow), so I requested a refund and luckily the refund cane fast. Second time I placed the order for cash on delivery and again haven’t heard anything on the order so I dropped it completely and didn’t even bother to cancel it. I purchased the item I wanted from another place.
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused during both of your attempts to order. The stock issue and delay in communication are not the experience we aim to provide, and we’re actively working on improving both inventory accuracy and response times. We're glad the refund was processed quickly and appreciate your feedback, it helps us identify areas for improvement. We hope to serve you better in the future.
Thanks CycleSouq for my Thanks for making this available here in the Middle East
Thanks CycleSouq for my shipment arriving in decent time, in excellent packaging protection, and all that I had ordered. I was very excited when I was able to unpack my new useful purchases and was happy that it was all of the items as described and advertised online that I received. Maybe in the future, work towards using more earth-friendly packaging to reduce waste and to help our planet we love to ride in. Thanks for making this available here in the Middle East.
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled you’re happy with your order, packaging, and overall experience. We also appreciate your suggestion on using more eco-friendly packaging and will keep it in mind as we work toward reducing waste. 🌍🚴♂️
I have given 4-stars because I have no…
I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025.
All three kids bicycles I've purchased are the same as what they've advertised on their online store.
Apart from this, I've got a very good bargain price and delivery time is quite acceptable.
Less one star because, hope in the future they could improve their delivery time a bit faster and shorter time for UAE Customers.
Above all, I will definitely recommend this online store.
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your detailed feedback! We’re glad you’re happy with the products, pricing, and overall experience. We appreciate your suggestion on improving delivery times for UAE customers and will continue working to make it faster. Your recommendation means a lot to us! 🚴♂️
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
It was the best purchase that I have…
It was the best purchase that I have made, is very comfortable and nice also, for a good price! I recommend it if you are thinking about having it.
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Great personal support
I called the Cycle Souq Team for support regarding shipping to KSA. I much appreciate that I could speak direct to a team member without any annoying AI or topic selection before. Great service. I would certainly order at CycleSouq again.
22. april 2025
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re thrilled to hear you appreciated speaking directly with our team and had a smooth experience. We look forward to serving you again soon! 🚴♂️
Great customer service!
23. april 2025
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Highly recommended,
Highly recommended,
High quality and suitable prices even though I had to pay freight charges and customs fees to receive it in KSA still satisfied with the quality
22. april 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback! We’re glad you’re satisfied with the quality and value of your purchase, even with the additional freight and customs fees. Your support means a lot to us! 🚴♂️
Good quality
Good quality, on time delivery, satisfying shopping experience. They are really good.
10. april 2025
Uopfordret anmeldelse
Besvarelse fra CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Besvarelse fra CycleSouq.com
Upon Checking our system, the item was delivered within the same week the order was placed.
I am super happy of my shopping…
I am super happy of my shopping experience with Cycle Souq, but I only have one unpleasant and disappointed experience when I ordered the DMT KR4 cycling shoes and received the shoes in the box only without the DMT Orange shoes pouch and the shoe horn. I mean this is really unexpected from such a great online shop like Cycle Souq. I didn’t want to complain about that but now since you are asking for a review, then I would like to mention this and I hope not to have such an experience later as I will
Continue shopping with you.
Otherwise, I love everything and I really appreciate the products and the prices.
Thank you so much indeed.
Jawad Hammash
27. marts 2025
Besvarelse fra CycleSouq.com
Thank you for your feedback, Jawad! We’re glad to hear you’re happy with your overall shopping experience and the products.
Regarding the missing DMT pouch and shoe horn, this was not provided to us by the brand, and as per DMT’s guidance, we later removed it from our website. We appreciate your understanding and continued support, and we look forward to serving you again soon! 🚴♂️
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.