From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Easy to order and kept up to date with progress. We ordered a made to measure caravan mattress topper. It arrived on time and fit perfectly just as it was described. Very pleased with everything would... Se mere
Virksomheden har svaret
Found this company who do mattresses to fit, they had great reviews, it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sen... Se mere
Virksomheden har svaret
From the start this was a positive experience, measurements taken and shared with the team online. They came back to me to double check and then started production of the mattress. It arrived a fe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Kontaktoplysninger
Unit 1C, Guardian Road, NR5 8PF, Norwich, Storbritannien
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Fremragende
241 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Perfect mattresses
The mattresses we ordered are perfect.
Correct size and both are so comfortable.
The company were brilliant to deal with both by email and phone.
Would highly recommend.
5. december 2024
We had a custom made mattress made for…
We had a custom made mattress made for our son's small box bedroom and it fit perfectly, really good quality would highly recommend this company
5. december 2024
Really happy with the mattress and the…
Really happy with the mattress and the service and help with sizing it’s fits the caravan perfectly 😊
14. november 2024
Quick service and delivery but got the…
Quick service and delivery but got the measurements wrong first time but quickly sorted out and mattress very comfy 😀
19. november 2024
Overall
Overall, my experience with Custom Mattress from custom-mattress.co.uk was mixed. The process of ordering custom mattresses was straightforward, and I appreciated the hand-drawn sketch for size confirmation. The mattresses were comfortable, and the included removable cover was a nice bonus. However, delivery scheduling could be improved, as I faced issues with the timing. Service and product were satisfactory, earning a solid three stars.
11. november 2024
Uopfordret anmeldelse
Waited almost a month for matress
Waited almost a month for matress, in the end it appears the delivery company lost the original matress, no discount or reduced price offered after this
13. november 2024
Great service
Great service. I had an email to confirm the size. The mattress is excellent quality.
12. november 2024
Mattress 5 stars, communication, a little delayed
I wouldn't say communication was great, a little delayed, messaged me to say it's in production, when in fact it was in my house 😁
Mattress itself we can't fault, needed to shorten a double mattress to fit a particular gap in my daughters bedroom. Delivery great, and not overly heavy, fits perfectly and daughter is happy, that's good enough for me 😊👍
9. november 2024
Uopfordret anmeldelse
Brilliant
Brilliant come exactly the right size, in the time stated and very comfortable, will use again when I need my next one
25. oktober 2024
Excellent communication with this…
Excellent communication with this company and speedy delivery. Our mattresses are excellent and fit really well. We had a difficult size for one of our motorhome mattresses, but Custom mattresses made our mattress exactly the size and shape that we needed. Would definitely recommend.
16. oktober 2024
Excellent efficient service
Excellent efficient service. Product is spot on and fantastic. My daughter loves the comfort with the new mattress
8. oktober 2024
Besvarelse fra Custom Mattress
Hello, Nicky!
Thank you so much for your kind review! We're thrilled to hear that you had an excellent and efficient experience with our service, and that your daughter loves the comfort of her new mattress.
Your feedback is greatly appreciated, and if you ever need any assistance or have any questions in the future, feel free to reach out to us. We're always happy to help!
Kind regards,
The Custom-Mattress Team
My mattress was left outside on a day I…
My mattress was left outside on a day I requested it wasn’t, mattress missing and no longer getting a response.
8. oktober 2024
Besvarelse fra Custom Mattress
Hi, Alice!
Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced.
Upon reviewing the details, we can confirm that your mattress was dispatched on a Friday using a next working day service. Unfortunately, the courier unexpectedly attempted delivery on a Saturday, which was outside of the day you requested. You should have received a text notification regarding this delivery attempt.
As discussed in our previous phone and email conversations prior to this review, we are actively looking into this matter. We’ve already provided the proof of delivery, which you have confirmed is your property.
To assist us in raising a dispute with the courier, if you believe that the item may have been taken by someone else, we recommend reporting the issue to your local authorities as a possible theft using the brief survey provided to you.
We have provided the link to report this, however we have yet to receive this information from you.
If the item is located or any further updates arise, please do let us know right away. We appreciate your cooperation and understanding as we work to resolve this matter as quickly as possible.
Thank you again, and I look forward to hearing from you.
Kind regards,
The Custom-Mattress Team
Great customer service and guidance…
Great customer service and guidance great advice mattress arrived true to measurement a great service totally happy Fitz perfectly Nice and comfortable would Well recommend them?
8. oktober 2024
Besvarelse fra Custom Mattress
Hello, William!
Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with our customer service team and found the guidance and advice helpful. It's fantastic that your mattress arrived true to the measurements and fits perfectly, and we’re delighted to know it’s comfortable for you!
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Custom-Mattress Team
Great company, great mattress, great price!
From start to finish the process was really easy ordering a custom sized set of mattresses for my van conversion sofabed. A nice touch I thought was a nice little hand drawn sketch they email you after you order so you can double check you're happy with the sizes, just don't forget to confirm the sketch they send you is fine so they can start production.
The mattress itself was a lot more comfortable than I expected as I went for the 10cm memory foam as its just a sofabed, I have now ordered the main bed mattress as a 16cm cool mattress and I am very excited to see how nice that will be! The mattress came with a great removable cover which with other companies is extra so very happy with my order. Would definitely recommend.
8. oktober 2024
Besvarelse fra Custom Mattress
Hello, Drew!
Thank you so much for taking the time to leave such kind review!
We're thrilled to hear that the process of ordering your custom-sized mattresses was easy and that you appreciated the hand-drawn sketch – we always aim to ensure our customers are completely happy with their order before moving forward.
It's wonderful to hear that the mattress exceeded your expectations, especially for your van conversion sofa bed.
We're sure you're going to love the 16cm cool mattress just as much, if not more! We pride ourselves on providing comfort and quality, so it's fantastic to hear that you're pleased with the removable cover as well.
Thank you for recommending us, and we can’t wait to hear how you get on with your new mattress. If you ever need anything in the future, don’t hesitate to reach out!
Kind regards,
The Custom-Mattress Team
Besvarelse fra Custom Mattress
Hello, Lauren!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
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