I am not happy at all with my curtain. The curtain band is damaged, it is not possible to put the hooks on the required distance. There is a hole in the curtain that is ‘repaired’ with a drop of glue.... Se mere
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Se, hvad kunderne siger
After waiting 9 weeks for the curtains I ordered they finally arrived today. They are absolutely awful. They are badly made, the stitching is terrible and smaller than the size asked for. Also the pic... Se mere
Excellent service! The curtains I originally booked were no longer available but they offered others and, even though the ones we then chose were more expensive, only charged us the original price. Wh... Se mere
Ordered expensive curtain and because of picture and description are totally different. And chat agents providing different information.cancelled the order within an hour as their policy full refund... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Curtains.com launched to turn the market on its head by reinventing the concept of shopping for curtains and interior accessories online. Our passion is to find the last piece of the lifestyle puzzle. By adding the finishing touches to any room, curtains control the lighting and atmosphere of your home. Morning and Night, you open and draw the curtains, marking the beginning and end of each day.
Kontaktoplysninger
Unit 130, Exmouth House, EC1R 0JH, London, USA
- 02038480800
- support@curtains.com
- curtains.com
1,9
Under middel
653 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Don't pay for express shipping
Paid for express shipping but it has been 2 months and no curtain has arrived
25. juni 2020
Uopfordret anmeldelse
I order a set of curtains a month ago…
I order a set of curtains a month ago and I still not received any information tracking # or anything.I emailed them couple times and no answer either. very disappointed and unhappy customer.
10. juni 2020
Uopfordret anmeldelse
Ordered expensive curtain and because…
Ordered expensive curtain and because of picture and description are totally different. And chat agents providing different information.cancelled the order within an hour as their policy full refund of cancelled within 24 hrs
No has responded back and it has been 3 days I have been emailing to them. And the chat is no help at all they just switch sales 1 to sales 2 and keeps me repeating. I want my money back or will take legal action
9. juni 2020
Uopfordret anmeldelse
After waiting 9 weeks for the curtains…
After waiting 9 weeks for the curtains I ordered they finally arrived today. They are absolutely awful. They are badly made, the stitching is terrible and smaller than the size asked for. Also the pictures seen were of stars and these curtains have flowers on I honestly have never seen such dreadfully made curtains that look completely nothing like advertised. I am so disappointed and will be making an official complaint to trading standards. Absolutely shocking
30. maj 2020
Uopfordret anmeldelse
Poor service, wrong item
I wanted Sorbonne teal curtains to match a set I already have. The picture on the website looked like duck egg blue so I emailed to check they actually had teal and was assured they did. I placed my order, the money left the bank and no curtains arrived. I chased this up About 10 days later and was told they had no record of an order from me. After a bit of emailing they apologised and the curtains arrived a few days later. They were duck egg blue. It took them a couple of days to work out that the website had a problem and teal were out of stock. I was offered a refund but I can’t leave the house to get to the Post Office plus I’d already gone 3 weeks with no curtains in my bedroom window on a busy estate - not ideal. At this point I just wanted to get something up in the window even if it didn’t match. I requested a partial refund to compensate for all the inconvenience but was only offered a code for 10% off my next purchase which is if no use to me whatsoever. Definitely would not recommend.
14. april 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Jan,
I am so sorry again that I was not able to help you more and I do completely understand your frustration.
We are also dealing with issues due to the coronavirus and are currently working with a reduced team and reduced manufacturing facilities. I can only apologise that this has caused delays and issues.
The offer of a full refund on receipt of the curtains is still there, and I would be of course very happy to extend our returns window due to the current situation as I do understand it is hard to get to the post office.
I do hope that in the future you choose to use your voucher and give us another chance, as I would love to have the opportunity to provide you with a better product and service.
Kind regards and keep safe.
Alice
Good afternoon,
Good afternoon,
The curtains are quite wonderful, better than expected. Having missed the initial delivery, I emailed the team and liaised with Alice who was very helpful.
Much appreciation goes out to her for her professionalism in handling the query.
John
13. april 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear John,
Many thanks for your lovely review.
I am so pleased you are so happy with your curtains and our customer service.
I hope they brighten your lockdown experience!
Stay safe,
Alice
Customer service
Happy customer in Ireland
We were very pleased with the curtains and service from curtains.com. Curtains were just as appeared online and arrived quickly given the circumstances (covid 19 lockdown).
7. april 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Thank you for your lovely review, I am so happy you are happy with your curtains!
I hope they cheer up your home during this lockdown.
Alice
Customer support
Great curtains
I wasn't expecting much when I bought 4 pairs of curtains for a rental flat. When they arrived (on time ) I was very impressed. A great price and a good weight to each pair. They look great too. I'll be going to curtains.com for my curtains at home for sure.
29. marts 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear John,
Thank you so much for your kind review.
We are so pleased you are happy with your curtains,
Alice
Customer support
As described with fast delivery
As described with fast, efficient delivery service! Highly recommend.
25. marts 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Hi Jackie,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Loved the curtains.
Loved the curtains.. and the most helpful staff.. the whole experience was so straight forward and easy.. would definitely use again.
21. marts 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Donna,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
I ordered the curtains which then…
I ordered the curtains which then arrived the following day with good communication and were exactly as described. Very of service
3. marts 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Tracy,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Love the curtains and delivered fast
25. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Kelly,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
I ORDERED TWO DIFFERENT TWO SETS OF…
I ORDERED TWO DIFFERENT TWO SETS OF VOILE CURTAINS SO I COULD PURCHASE THE RIGHT COLOUR FOR MY DECOR AS COMPUTER COLOURS ARE NOT RELIABLE, ONE SET FROM curtains.COM THE OTHER FROM SOFT FURNISHING LTD THERE WAS A LOT OF CONFUSION BECAUSE IT TURNED OUT THEY WERE ALL THE SAME CO. I COULD NOT SPEAK TO AN ASSISTANT PERSONALLY JUST A STUPID AUTOMATED VOICE HIS QUESTION WERE IRRELEVANT TO MY QUERY ABOUT NON RECEIPT TO EXPLAIN THE CONFUSION WHEN ONE SET DID NOT ARRIVE AND I THOUGHT THE MONEY HAD BEEN TAKEN FROM MY PAYPAL ACCOUNT IT TURNED OUT THE MONEY HAD BEEN TAKEN FOR SOFT FURNISHING LTD AS I LIKED THE CURTAINS I DID RECEIVE, THE CASE I HOPE WAS CLOSED.
24. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Marjorie,
I am so sorry for the issues faced during your order process.
Our staff have now worked to resolve these issues and you have been refunded for the curtains.
We are always available to talk on the phone.
Our office number is +44-203-848-0805
Kind regards,
Alice
Customer Support
Rubbish...
Rubbish.... I waited for my delivery for over a week, i then decided to give them a call only to be told that the items were out of stock, I said that I had an email saying that they were dispatched, they said it was an error, I said I should have been notified as I needed these items urgently, they said that the items will be back in stock may 5th and if I would still like to wait for the items, if I have just said that I needed them urgently why would you suggest I wait till may makes no sense, I asked them to refund my money ASAP so I don’t waste any more of my time which they did
24. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Hi Melanie,
I am so sorry about the problems you faced with your order.
I can see why you are frustrated.
I am sorry to say that sometimes technical errors get in the way of good service, and we are working hard to make sure things like this never happen again.
I am glad you received your refund quickly.
I do hope we can welcome you back to curtains.com again in the future and provide you with a better experience.
Wishing you all the best,
Alice
Customer Support
Highly recommended
Straightforward ordering process and very fast delivery - excellent service and very pleased with the bargain price and quality of the curtains.
23. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Pat,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Curtains look lovely in my front room
Curtains look lovely in my front room, great fit. Brought cushions to match, all match perfectly.
20. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Good service and good value
Good service and good value. Would certainly use again
11. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Gillian,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Well done!...had my curtains within 3…
Well done!...had my curtains within 3 to Ireland!...they're gorgeous!....I will definitely recommend you....keep up the good work...
8. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Jane,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Beautifully lined curtains
Beautifully lined curtains, fabulous price. Really good quality and they look great!
3. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Miss Guest,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
Very good and quick service
3. februar 2020
Uopfordret anmeldelse
Besvarelse fra Curtains.com
Dear Natasha,
Many thanks for your kind review.
We are so pleased you like your curtains.
Best,
Alice
Customer support.
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