Cuddlr Anmeldelser 

1.384
•
TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Just tried these on, and said Holy Moly best purchase ever!!! Didn't realise they were pre-order and cuddlr was fantastic at communicating back and fourth. I do recommend getting a size up, for them t... Se mere

Bedømt til 3 ud af 5 stjerner

I feel as though the lining of the pants were misrepresented. Upon opening my package I noticed right off that the lining looked much thinner that the pictures online. I am hoping they are as warm as... Se mere

Bedømt til 5 ud af 5 stjerner

These trousers are amazing, sometimes you see things advertised and take a gamble when you order. These do not disappoint, they are excellent quality, fit true to size and look great on. I can see... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very pleased with service from ordering through to delivery .Communication and updates very regular clear and helpful. Ordered fleece trousers to match jacket good quality and look that they will kee... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 64 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(1.384)

856 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I was well informed about the delivery…

I was well informed about the delivery process,the item is what I had envisaged.I was also provided with info how to contact the company,if I should have any questions or wanted to return/ change the item or order other things.

3. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

We always like to make things as simple and straightforward as possible, so we really appreciate the feedback! Thank you!! :)

Bedømt til 5 ud af 5 stjerner

Great product

Great product, great communication, delivery within ten days and true to size. Very comfortable

3. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Thanks for the great review. Were happy that you're happy :)

Bedømt til 5 ud af 5 stjerner

Fantastic customer service

Fantastic customer service
After placing my order I received an email advising that I had 30 mins in which I could edit the order if something was wrong. After checking the details I realised I had clicked on cuffed bottoms not straight
I tried to amend but the system was asking for an additional payment
I emailed back explaining what had happened-Mike from the company contacted me & amended the order.
Very happy with his service.

3. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

We always aim to provide amazing customer service, so its great to hear this. Thanks so much for the lovely review :)

Bedømt til 5 ud af 5 stjerner

Great customer service

When ordering Cuddlr trousers I forgot to add the code for free thermal socks. I sent an email and within two minutes Mike had replied, adding the socks to my order. So impressed with the customer service. Thank you Cuddlr! 😁

3. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Thanks Cheryl! Didn't want you missing out on warm toes either haha!

Bedømt til 5 ud af 5 stjerner

Really pleased with the comfort and fit…

Really pleased with the comfort and fit of my new Cuddle trousers (straight with ankle zip) Appear to be very well made and good quality. I'm looking forward to trying them out to see if they're fit for purpose post open water swimming. Slightly longer delivery time than I'd hoped for but I was impressed with the immediate contact post placing my order giving me 30 minutes to make any changes.

2. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Thank you Brigid!

Bedømt til 3 ud af 5 stjerner

Misleading site

Very disappointed. The site strongly suggests the trousers would be dispatched from a U.K. warehouse only to find they are coming from China. Still waiting for them to arrive. There seems to be a holdup in Braintree, been showing in this location for a long time.

2. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

We manufacture overseas, as most clothing brands do, and hold stock in the UK and with fulfilment partners in the US, Australia and Asia. Depending on stock levels, an order may ship from any of them. Yours will be with you shortly, Evri have it and are sorting it for local shipment Mr B/Jim

Bedømt til 5 ud af 5 stjerner

Great quality and lovely fit

I purchased the Long leg open hem from FB advert. Was highly skeptical as have received some real rubbish. However I was thrilled when my cuddles arrived.
They are a great fit and really well made.
I'm 6ft and the long length are perfect
I would definitely recommend buying from this company

1. september 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Sceptical to thrilled, we’ll take that! 😂💙 So glad the fit was perfect, Sue. Thanks for giving Cuddlr a chance!

Bedømt til 4 ud af 5 stjerner

I’m ready for winter

The order took awhile to arrive, but Amazon has me spoiled with overnight delivery. When they did arrive I was very pleased. They fit beautifully and seem to be of high quality waterproof material, although yet untested. The photo I saw when purchasing showed quilting on the exterior, however mine are not quilted which is a much sleeker look. I’m actually looking forward to winter 🥶 just so I can wear them.

2. september 2026
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Besvarelse fra Cuddlr

Actually looking forward to winter… now that’s a review. 😊 we’re happy you love them Cynthia. Thank you

Bedømt til 4 ud af 5 stjerner

Great Fleece lined weatherproof trousers

Although I haven’t worn my fleece lined trousers yet, I did try them on and they seem well made and do fit nicely. Also very warm but we are in the middle of a heatwave, however I think they will be amazing in the cold weather
I was disappointed in the delivery service, ordered 4th Aug, arrived 15th.

15. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

trying fleece-lined trousers in a heatwave is commitment! Thanks, Katharine! Sorry the delivery took longer than expected, hopefully they’ll make up for it when the cold weather arrives 😊 thanks for leaving the review

Bedømt til 2 ud af 5 stjerner

Poor quality, one pair was shipped from china

I ordered a 'bundle' of two pairs (which was cheaper than buying separately) for the two of us for an outdoor night swimming event as they were recommended for keeping warm afterwards. When I ordered the shipping time was stated within a week. One pair arrived within 4 days with updates. The smaller second pair was delayed, and then shipped from China, the tracking number provided was Chinese, it didn't update for over 5 days, and the package took over two weeks to reach the UK, arriving end of August without notice and was left outside. It didn't arrive in time for my event (so I replaced them elsewhere.) The quality is ok, but not what I expected for the cost. They are not well made, and the stitching is off. The two pairs look completely different, one pair has an indented pattern on the outer layer, and the pair from China do not have this they are plain, the waist bands are slightly different too. I found the waistband on my to be tight with not much stretch, and the hip and legs are too loose and baggy, the length is very good. The pair for my husband are too big and bulky all over, and he sized down. They are very thick and should work ok for any winter activities if that's what you are buying them for. I would not purchase them again, and would not recommend them over any other waterproof thermal trousers. I have found the service to be poor. From the day after purchasing our email has been bombarded with emails from 'Mike' offering money off vouchers for a five star review, or to become an affiliate (some emails asking for a five star review in return for a voucher arrived before the trousers did!). Ignored these and reported as spam. I would not buy anything else from them again. I have found this amount of contact intrusive, and I've blocked them. I've donated the pair that arrived too late to charity. The return was far too difficult and email was ignored.

Overall I would not purchase these trousers again. I fell for the hype.

Edit to add/answer:
I originally emailed from my private email account, not this one. I already gave the trousers to charity as I stated in my review. At one point I received 6 emails in 48 hours, this isn't keeping in touch, this is intrusive spam. I emailed that address and received zero response.

14. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Hi, thanks for taking the time to write this out in detail.

Your order did ship from two locations. Our straight leg stock was delayed reaching the UK, so rather than hold the whole order back we sent the second pair from our overseas warehouse - something we flag as possible in the post-purchase email. That's the explanation, not an excuse and apologies it arrived late, it missed the event you bought it for, and because the two pairs came from different production runs the outer fabric and waistbands don't match (we've changed our fabric for 2026 batches) but the same technical specification.

Quality is the part of this I take most seriously, so the stitching you've described isn't what we expect to see. I'd genuinely like that pair back so we can look at it properly as there are on the odd occasion manufacturing defects that we'd like to track and log.

We refund any order a customer isn't happy with. I don't have a record of an email from you (i cannot tell from your name here) which may well mean it never reached us - so please email me directly at hello@cuddlr.co.uk with your order number and I'll refund both pairs and arrange collection if you do still have them.

On the emails. i appreciate that it could be too much for some people but we like to keep our customers in the loop pre and post purchase and on this occasion it was probably too heavy for you given your experience with the order. We do give all customers the option to unsubscribe at the footer of every email. We send review emails and ask for a rating out of 5 stars based on an order status of "Delivered" which was the case for one half of your order.

Look forward to your email so i can sort your refund out.

Mike
Founder, Cuddlr

Bedømt til 5 ud af 5 stjerner

Received and lo9k good

Ordered 2 pair for winter and they arrived more quickly than I expected. They look good, but as it is still 100 degrees here in Texas, I will wait to wear them. I especially appreciate being able to get winter pants long enough in the legs.

29. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Thanks, Vicki, glad the long leg was a winner. Your Cuddlrs will be ready when winter finally shows up! ❄️

Bedømt til 5 ud af 5 stjerner

Do your worst Winter. You don’t scare me.

Super fast delivery. Very pleased with the fit and quality. I love the fact that you do petite lengths. Winter holds no fears for me now.

28. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

yesss! Winter, do your worst! thanks for trusting our product Elaine and thank you for the review

Bedømt til 5 ud af 5 stjerner

The fit and length of the trousers was…

The fit and length of the trousers was spot on. Ordered up a size, as suggested. Im a size UK16, 5ft 10 tall lady. My legs instantly felt cosy. Looking forward to using them after my next dip in the North Sea!

29. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

thank you for leaving us a review Alison. Glad they fit and keep you warm...Enjoy your swimming :)

Bedømt til 4 ud af 5 stjerner

Good quick service

Good quick service and reply to delivery service issue when EVRI lost it. Would prefer they offer choice to use Royal Mail

29. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Thanks for the review Gordon. Glad we helped sort your delivery issue and we take on board your Royal Mail suggestion :)

Bedømt til 5 ud af 5 stjerner

Regular contact throughout the process…

Regular contact throughout the process when the item of clothing was not in the style I wanted was ongoing and reassuring. Then advised when the item was in stock made purchasing so much easier, and then due to the time I had to wait.. bought it with the discount code which took the sting out of international postage price.The delivery of my package arrived bang on time. Thrilled with the service. Very well packed and presented. The item is so well made. Not cheap and nasty and wearing them is just so comfortable and snug. On top of this... wearing them up the Snowy Mountains where my Brumbies are (agisted there and safe from the governments helicopters and guns) I didn't have to wear my thermals! The lamb wool lining made it a joy! Not itchy, just snug and so warm without being too hot. I'll definitely be buying again soon!

28. august 2026
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Shipped the wrong size

Shipped the wrong size. Other than that, the quality, shipping time, etc. was good. The trousers run slightly small.

28. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Thanks for the review Cathy :)

Bedømt til 5 ud af 5 stjerner

Very quick delivery to New Zealand

Very quick delivery to New Zealand. Brought them for winter motorbike riding, and are excellent, suit for purpose. Warm and cosy

10. august 2026
Uopfordret anmeldelse
Cuddlr-logo

Besvarelse fra Cuddlr

Glad you're happy with them Donna! thanks for leaving us a review. Stay warm and Safe :)

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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