Despite numerous emails, going into the Marleybone store and attempts to call the head office, CSD accounts has failed to respond to when payment will be made for my classic Chanel bag sold in Febru... Se mere
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Se, hvad kunderne siger
Absolute scam! Sellers beware! Do not consign with CSD who will take your items, sell them and NEVER pay you!! Over £1000 owed for months, zero customer service, rude staff, horrible experience! Stay... Se mere
I have been owed over £200 for 2 items sold 14 months ago. Not nearly as bad as many on here but completely dishonest company. I have written many many emails and am constantly fobbed off. I've... Se mere
Terrible experience. I am still waiting to receive almost £3,000 for items sold in November 2025 - I have phoned and emailed so many times and yet no one replies and there is no response. It is really... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Consigned Sealed Delivered (CSD) is a sustainable store for buying and selling women Pre-Owned Authenticated Luxury Designer vintage clothes, bags, shoes, accessories & jewellery
Kontaktoplysninger
Unit 101, Avro House 7 Havelock Terrace, SW8 4AS, London, Storbritannien
- 020 7720 2000
- Support@csd.shop
- csd.shop
2,5
Under middel
797 anmeldelser
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Zero customer responsivenss
I would give this company zero stars but it doesn't seem to have this option. I have been trying to get paid for one item that sold since October 2025. Despite several emails, the sales team is non responsive and I wouldn't recommend CSD to anyone. am STILL waiting!
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Second poor review…
This is unfortunately my second review - I am owed over £750 from items that have sold, some over 9 months ago and I still have not been paid. The customer success team is very kind and polite but sadly no progress has been made. It is very frustrating since CSD is otherwise a wonderful business.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
We’re very sorry for the frustration this caused and understand why this experience was disappointing — especially given the length of time involved.
We can confirm that the outstanding balance has now been paid in full. While our customer success team did their best to assist, we recognize that progress should have been faster and clearer, and we sincerely apologize for the delay.
We truly appreciate your kind words about the business overall and regret that this situation fell short of the standard we aim to uphold. If there’s anything further you need or if you’d like written confirmation of payment, we’re happy to help directly.
Thank you for your patience.
Excellent purchase
Excellent purchase, goods arrived promptly & in excellent condition. Great communication.
6. januar 2026
Besvarelse fra Consigned Sealed Delivered
Thank you for your lovely feedback! We’re delighted to hear your purchase arrived promptly, in excellent condition, and that communication was smooth throughout. We really appreciate you taking the time to share your experience and hope to shop with you again soon! 📦✅💬
Very disappointing service.
Very disappointing service.
I have been chasing the CSD team for over three months regarding outstanding payments. Every time I follow up, I receive the same vague response with no concrete timeline or resolution.
The service used to be great when we first started working together, but over the past year it has deteriorated significantly. I now have to repeatedly chase just to get any kind of update, which is extremely frustrating and unprofessional.
Reliable communication and timely payments are essential, and unfortunately this has not been my experience for a long time now.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Amazing sales team & selection
Amazing sales team. I also love the unique pieces sourced. Overall, great shopping experience
2. januar 2026
Grim experience.
I have emailed CSD several times to ask if my account could be credited with my sold items, and consequently have the funds owed to me, but as of today, it is still showing as no sales- but i was advised that all my items bar one have been sold,
They have had my items since October 2024, and I am seriously fed up with them, they are quick enough to take consignments, but absolutely appalling with customer service, unlike other consignment agencies I have used.
If nothing happens very soon, I may have to seek legal advice, I see that I am not the only one here who is unhappy and to be honest- a bit sad!
[Update- CSD have finally been in contact, and have paid me what they owed, it is a shame, however, that it took for me to post on here for things to be resolved.
Sad that this has not been a pleasurable experience,]
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Thank you for sharing this, and we’re genuinely sorry for the frustration and disappointment caused by the delay and lack of clarity around your account.
You’re right to expect timely updates and accurate account information, and in this case we fell short of that standard. We can confirm that the outstanding balance has now been fully resolved and paid, and we appreciate you acknowledging that in your update.
That said, it’s important to us that issues are resolved through our normal support channels, not only after a public review. We’ve since reviewed what caused the delay and have made improvements to our internal tracking and communication processes to help ensure this doesn’t happen again.
We regret that your experience wasn’t a pleasurable one, and we appreciate you taking the time to share feedback that helps us improve.
All good so thank you.
5. januar 2026
Besvarelse fra Consigned Sealed Delivered
Thank you so much! We’re glad everything went well and truly appreciate you taking the time to share your feedback. Hope to see you again soon! 🙏✨💼
Impossible to get payment from them…
Do not give anything to be sold with this company. I’ve been trying to get payment from this company for 6 months even though they have confirmed the sale in writing
1. november 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
We’re sorry this took longer than it should have.
The sale was confirmed, and the payment has now been completed. This delay stemmed from an internal settlement issue, and we recognise that it required too much persistence on your part to resolve.
If you need confirmation for your records or have any remaining questions, please reach out to us directly and we’ll assist promptly.
Not a reliable business
I consigned a bag with them a year ago. Did not hear anything, but did see it on sale in their Marylebone shop. Mailed them in October to ask if they still had it, they replied it had been sold. Several mails since then saying they were dealing with it but no payment yet. Do not leave your valuable items with them, this is not a reliable company. Update: after several mails they paid me for this bag.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Thank you for sharing your experience.
The bag you consigned was sold, and the payment has now been completed. The delay arose from an internal administrative issue, and we acknowledge that updates should have been clearer while this was being addressed.
If you’d like written confirmation of payment or have any remaining questions, please contact us directly and we’ll be happy to assist.
Bought several items from Laure
Bought several items from Laure, she is incredible and helpful, nothing is ever too much and she really knows her designers!
The French accent sells the items on its own!
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Thank you so much for your wonderful review! We’re thrilled to hear that Laure made your experience so special with her incredible knowledge and can-do attitude. Her passion for designers truly shines—and we have to agree, that French accent is pretty irresistible! We can’t wait to welcome you back for more fabulous finds. 🇫🇷👗✨
Avoid selling your items with CSD!!
Avoid selling your items with CSD!!! CSD sold my coat and then failed to pay me the money owed. Let that sink in. They took ownership of my item, completed the sale, and kept the proceeds.
This is not a delay. This is not a misunderstanding. This is a complete failure to act with even basic integrity. Selling a customer’s property and not transferring the payment is unacceptable and deeply concerning.
I have spent far too much time chasing money that should have been sent immediately. The silence and lack of urgency show exactly how little CSD cares once they have made their profit.
If this is how CSD operates, potential customers should think very carefully before trusting them with valuable items. Handing over your belongings should not come with the risk of having to publicly expose a company just to get paid.
I will not recommend CSD to anyone and I strongly advise others to avoid them!!!
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
We understand why this experience was upsetting and appreciate you sharing your perspective.
Your coat was sold, and the payment has now been completed. While the proceeds are normally settled automatically once the returns window closes, this case was impacted by an internal settlement delay that should have been addressed sooner and communicated more clearly.
We recognise that the time and effort required to chase this was frustrating, and that is not the standard we aim to uphold. If you would like written confirmation or any further clarification for your records, please contact us directly and we will respond promptly.
When I first used their service it was…
When I first used their service it was great. You would see your item sold and you were paid within the terms.
However, I have items sold since last Summer and not paid and some more recent items they should have been easy to reconcile and settle, as the shoes were sold within weeks of consigning.
I have asked on several occasions now if they are having cashflow issues and have been told no. So clearly incompetent systems and processes. They get the cash on the day of payment. Once the returns period is over. It shouldn't be that hard to match the sale to the consignee as we all get a PDF receipt of their offer prices, etc.
I cannot give an exact date of the experience as it has been ongoing.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Thank you for sharing this — we understand how disappointing it is when an experience changes over time.
To clarify, the items you’re referring to were sold and the outstanding balances have now been reconciled and paid. While sales and payments are normally aligned within the agreed terms, this case was affected by an internal reconciliation delay, and we accept that it should not have taken this long to resolve or required repeated follow-ups from you.
We appreciate you taking the time to explain your experience, and if you’d like any documentation or confirmation for your records, please feel free to contact us directly.
I consigned over 20 pieces with CSD…
I consigned over 20 pieces with CSD back in August and September. Despite my multiple phone called to the head office, I have yet to receive any updates from the accounts department on my sold pieces.
I see that my items have been sold and still no replies, still no payments, still no sales reports.
Are you running you running a fraudulent business? This is now getting out of control.
Sadly, I had not read the reviews online and all the sellers are saying the same thing. Do NOT consign with this store all it will bring you is stress and following up with a business that is an utter scam.
I believe they are using any funds made from us to support their stores in high rent areas or to get themselves out of debt.
I let the customer service department know that they will be contacted by my legal representatives today and if not paid by Monday I will escalate this matter.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Do not sell with Consigned Sealed…
Do not sell with Consigned Sealed Delivered, they will not pay you! They break their own terms of contract every time they pay out or rather the lack of paying out. I have had 3 items still waiting to be paid out from end Aug/begin Sept 2025, it’s now January 2026! Have emailed, called, whatsupped, gone on social media, they have promised payment since November but still nothing.. feeling so frustrated, do not know what else to do other than taking a CCJ against them which will be costly for me.. do not trust this company!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
We’re really sorry for the frustration you experienced — we understand how upsetting delays like this can be.
You have now been paid in full, and you no longer have any items consigned with CSD.
While we regret that the process took longer than it should have, we do appreciate your patience and are glad this has been fully resolved. If you have any remaining questions or need documentation confirming closure, please feel free to reach out to us directly.
Wishing you all the best moving forward.
Do Not consign with CSD
I consigned my classic channel bag , a couple of Louis Vuitton bags , Gucci trainers , fendi high heel mules etc. All sold showing in my CSD account since July 2025 . I have sent numerous emails , calls , they promise to pay , I have still not received a single payment . This has been so stressful that it has started affecting my health . I have now filed an online money court claim which I had to pay £200 for the online fee . Just want to say to CSD company that what goes around comes right back , all the reviews are innocent people being treated poorly almost like we are all being defrauded it’s not fair and unacceptable, hopefully justice eventually will be served and all of us will get our money back with interest .
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
We’re sorry to hear how stressful this experience was for you and understand how upsetting it can feel when things take longer than expected.
We can confirm that this matter has now been fully resolved and that you have been paid in full, with no outstanding balance remaining on your account. We regret the frustration caused by the delays and the impact this had on your experience.
If you need any written confirmation or have follow-up questions for your records, our team is happy to assist directly.
Wishing you all the best going forward.
THIEVES
I gave in 3 items back in August 2025 and after COUNTLESS emails I'm still yet to be paid. I have no confirmation as to how much my items sold for, and other than saying they can't give my items back (because they have supposedly been sold), I have not received payment. I will be escalating this to court as it's either theft of my items as they're being withheld from me against my will, or it's fraud as I haven't been paid as per the agreement.
2. januar 2026
Uopfordret anmeldelse
CSD sold my items and did not pay me…
CSD sold my items and did not pay me for them despite email confirmation of the sales. I visited the store, phoned, emailed, wrote a letter of complaint and all blanked. You have been warned!
1. november 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Thank you for bringing this to our attention.
Your items were sold, and the outstanding payment has now been settled. The delay was caused by an internal administrative issue, and we recognise that your attempts to follow up should have been acknowledged sooner.
If you require confirmation of payment or have any remaining questions, please contact us directly and we’ll respond promptly.
Do not sell with them
Awful experience. They owe me money since July and still haven’t paid.
They stoped answering my emails and phone calls didn’t help either. I’m going to have to go to small claims court now.
19. december 2025
Uopfordret anmeldelse
I was only informed after emailing them…
I was only informed after emailing them that my item was sold back in September, i haven't received any payment and its December. I have been emailing them and they have been saying that they will inform the sales team and get back to me every time, it has come to the point where they don’t reply any more. To anyone considering selling an item through them please reconsider. There are other companies far more trustworthy.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Consigned Sealed Delivered
Thank you for taking the time to share this, and we’re genuinely sorry for the frustration caused.
You’re absolutely right that communication should have been clearer, and we apologise for the delay in keeping you informed. To clarify, your item was sold and payment has now been completed. The delay was due to an internal processing issue, which we acknowledge should have been handled more proactively on our end.
This isn’t the experience we aim to provide our consignors, and we appreciate you raising it so it could be resolved. If you have any further questions or need confirmation of anything at all, please don’t hesitate to email us directly and we’ll be happy to assist.
CSD do not pay out client!
CSD do not pay and it is theft! They have sold some of my pieces one year ago and though I have constantly been chasing them, they still have not paid me. No one answers emails or follows up, and there is no customer service at all. Stay away!
8. december 2025
Uopfordret anmeldelse
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