For medical reasons, we had to cancel our cruise which then meant cancelling the parking. I was expecting all sorts of difficulties. Instead, I encountered Pheobe. She was wonderfully helpful, despite... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dropped off car at the cruise terminal in Dover & picked the car up after a working cruise. Straight forward process with excellent service. No issues and zero problems. Happy days. Well done CPS.
We used CPS parking for a Cunard cruise from the QE2 terminal at Southampton. It couldn’t have been more easy, friendly and convenient. We had clear instructions and once in the port with the sign on... Se mere
Lovely friendly staff, really happy to help, on arrival at the car drop off point, our luggage was taken out of the boot and taken to the boat for us. On our return, we collected our car key, our lu... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Cruise and Passenger Services (CPS) are the most established cruise car parking operator in the UK. Secure on-site meet and greet valet parking service at leading UK Ports (Southampton, Portsmouth, Dover, Liverpool, and Tilbury). Search, book, and park for your cruise holiday. The movement of thousands of passengers demands a well planned and executed operation, driven by our commitment to ensure that passengers enjoy a seamless transition on and off ship. Our staff manage check-in desks, reconciling passenger tickets with electronic bookings and processing passenger enquiries, out of course events and security checks. We provide fully trained marshalling staff to expedite safe passenger transit through the terminals.
Kontaktoplysninger
Pilgrim House, Canute Road, SO143FJ, Southampton, Storbritannien
- 03450713939
- info@cruiseparking.co.uk
- cruiseparking.co.uk
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Cruise holiday parking.
Easy and stress free could not ask for anything better.
Car picked up on dock side when you arrive and then just a short walk to the car park when you return.
Parking due right …
We were met right at the cruise terminal by a representative of the company, and are car was examined for condition and were and tear, and in the meantime our luggage was unloaded then
The representative of the company gave us our parking information and a card to retrieve on the return home.
To pickup our car was just as straight forward as dropping it off,
Just a short walk to the car parking area, there were representative waiting to help with the process of retrieving our vehicle.
It was nice and simple, you handover the vehicle id card and they give you your keys.
And as I was a disabled driver they parked the car in a disabled parking space which was a great help.
Would i recommend this company, yes.
Mr Taylor.
Would definitely recommend!
Easy to find, right next door to the cruise terminal! Very well organised with staff ready to take your car as soon as you drive in. Have used before and would definitely recommend :)
Always the most convenient way to park…
Always the most convenient way to park and get your luggage aboard your cruise ship. Although I do miss the porters collecting your bags from the car. Now you have to trolley it over to the Pods yourself. Will continue to use CPS for any of our Southampton deparures. And on return the staff are always very helpful.
Can't fault the experience
Just arrive at the terminal and the rest is taken care of for you. No queueing to drop off or pick up the car.
We arrived at the postcoded terminal…
We arrived at the postcoded terminal site to find no ship waiting for us and then found we had to drive to an alternate location, some distance and minutes away, which we did.
Directions to where to pull up by the ship were good but no porterage was offered and it was not so clear as to where to deposit our cases.
I felt our exit from the car being rushed by the operative and as a consequence I nearly forgot one of my bags and my phone: The phone was still set up in the dash holder as my sat nav.
Returning to pick up car with all our cases balanced precariously on a trolley we had to manhandle all our luggage ourselves from the terminal to a car park some distance away for which there was very limited shelter from the elements. At the point of collection kiosk again there was very poor shelter from the weather around that area accentuated by being advised to park our luggage away from the kiosk to avoid congestion.
Got in car to realise that driver’s seat position had been moved which meant, until I was able to find my best seat position again, I was accelerating too hard and stalled the car at the first junction I had to pull up too: Very annoying and possibly dangerous consequences. I understand we are not all the same physical size but I think a clear and bold cautionary note should be left in the vehicle as a warning that the seating needs re-adjusting PRIOR to moving off.
The service is getting more expensive but it is still the best option for me. The overall service could be much improved with relatively little effort or cost.
Great service
Great service from booking to picking up vehicle. Booked online using booking reference for cruise was easy. Service provided at the terminal was excellent. Picking up the car was very easy at the terminal.
Really well organised and very…
Really well organised and very straightforward, both dropping off and picking up. Staff were polite and helpful.
Seamless service
Quick drop off. Car was deposited and gone within 5 minutes of arrival.
Also quick collection upon return (although it took me a little while to find the car again).
Would definitely use again!
Good but now an expensive option
Good but now an expensive option. Staff always helpful, quickly answered phone when I needed to change car details, would be 5 stars except for price increase.
Also could you consider option for electric car charging? Would be good to return to fully charged car.

Besvarelse fra Cruise and Passenger Services Limited
Very good service
Very good service. Friendly staff when arriving at the port and picking the car up after the cruise. So easy.
Well done.
Excellent as always.
Seamless drop off as usual with CPS
Seamless drop off as usual with CPS
No waiting about either at embarkation or disembarking.
Only complaint is our car always seems to have been parked at the furthest spot over in the car park but that's what we get for having an early embarkation time!
but in all seriousness we have never had an issue with CPS and will continue to use them in future .
Very happy with the service
Very happy with the service. Very straight forward, no fuss.
Usually excellent but not so good this time
Usually excellent but returned to car to find most of the controls had been changed - driver obviously fancied a fiddle
Excellent service from the CPS Team yet…
Excellent service from the CPS Team yet again, never any problems and this is the fifth time we've used them at Southampton, and we will again!
Friendly staff
Hardly any waiting when dropping off or picking up the car, staff were friendly which makes everything easier.
Bit pricey.
A great process
We were greeted politely and in a friendly manner on our arrival at Dover. The paperwork was taken care of swiftly and we were helped with unloading our luggage. Upon our return, and we were 3 days late because our ship broke down, our vehicle was there ready and waiting. It had clearly been taken well care of. The staff again help load our luggage and remained friendly, engaging and yet professional at all times. Would highly recommend. Thanks to everyone for such smooth process.
Professional and lived up to…
Professional and lived up to expectations. No problems dropping off or picking up. Thank you.
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