Crazy Price Carpets Anmeldelser 99

I recently had my stairs, landing and bedroom carpets fitted and I can’t complain with the finished result considering the cost. I paid £624 for all three areas and the carpet I chose is so soft and brightens the place up so much! The carpet fitter was lovely on the phone, unfortunately I didn’t meet him as I had a family member wait in but he had no complaints and I am very happy with the finished result.

A few things I do think that needs improvement is the communication because I was not happy with the way things were handled. I booked my fitting on a day I knew I would be home following a hospital procedure the day before and luckily I contacted the company to check when I would hear from the fitters for a time of arrival. I was then told they were not scheduled until the following day which was from a ‘technical issue’ with the booking system yet I confirmed the date twice with the lady on the phone. I accepted the offer for the fitters to come the following day and arranged for my grandparents to come over when we had confirmation of a time from the fitters an hour prior to arrival. In the morning I had a phone call from one of the girls in the office stating it would not be completed that day due to the suppliers not delivering my carpet however, I was told the day before it couldn’t be completed regardless because the carpet wasn’t cut?

The lady on the phone then rebooked me for the following Tuesday which caused even more stress as again we had to find someone to be home while we were at work and we would have been sleeping on the floor for nearly a week at this point. The girls on the phone were lovely considering I was very stressed at this point.

The man who came to measure was so lovely and transparent with us about the different carpets and their pricing. I would love to say that I would use this company again when we buy our new home but I would be very hesitant considering the issues I had once I paid a deposit.

Very bad customer service and a sly sales team — not to be trusted.

I spent £1,400 on flooring and everything seemed fine during the sale process, but after payment the problems started.

1. My fitting was booked in, then rearranged for the following week. I waited in until 1pm and after multiple calls was constantly told someone would contact me. By 5pm, after chasing for the fourth time, I was told the delivery lorry had broken down and my flooring hadn’t arrived. Later, someone else gave a completely different story saying the flooring had been discontinued and I needed to choose another one. Why was I not informed first thing in the morning?
2. Multiple calls and messages were ignored, leaving me with no flooring in my kitchen or passage and an unplugged washing machine.
3. I eventually had to go into the shop in person because I was being ignored. John had the gift of the gab and promised everything would be sorted and fitted the next day.
4. Then I received another phone call from a woman saying it wouldn’t be fitted until the following week.
5. I later checked the square metre pricing and questioned the quote because the price worked out at £42 per square metre, which didn’t seem correct. I was then told I would receive a refund of £170.
6. A week later I was told the refund would only be £120 and that it had already been issued.

It has now been 6 weeks and I still haven’t received the refund, and nobody answers my calls or messages anymore.

Absolutely shocking experience from start to finish. Avoid.

Had to wait a cpl of wks for carpets and kitchen vinyl to be fitted,but I have to say it was worth waiting for. The fitter Christopher was fantastic, polite,courteous, and very dedicated to his work,a real gent.would recommended crazy price carpets 💯 percent. Thank you,my home looks the nuts.

Excellent communication and customer service. Fitter was friendly and helpful and did an amazing job fitting my carpet on an uneven floor. Great value and would definitely recommend.

Update to my previous review.

Following my original review, I was finally contacted by John, the owner, after weeks of ignored emails, missed call backs and repeated excuses from staff.

During the call, there were multiple explanations given, including claims that emails had bounced back and that calls could not get through to my phone, despite nobody else seemingly having any issues contacting us throughout the sales process. We were also told there had been a bereavement in the family, which John stated was the reason for the delay, however this had never once been communicated to us despite the amount of chasing we had to do.

We were specifically asked to keep all communication in writing going forward and to stop calling the store, which we respected. Following this, we sent a final email over two weeks ago in an attempt to resolve the matter amicably, including agreeing to reduce our expectations for compensation simply to put this situation to bed.

We have still not even received the courtesy of an acknowledgement.

At this stage, the issue is no longer just the incorrect advice, poor finish and additional costs we incurred, but the complete lack of professionalism, accountability and basic customer service afterwards.

The sales process is great when they are securing the job, but if anything goes wrong afterwards, our experience has been that they are extremely difficult to deal with and seemingly unwilling to properly resolve complaints.

Still unresolved.

Avoid at all costs biggest scam Company out there they incorporate the cost of fitting into the price they give you and the advert saying I got every room in my house carpeted for £399 is a lie to get customers I was told that by unemployed at the Company I spent over £1400 and they still managed to scammed me out more cash to lay 2 meters of extra flooring saying it was a different job but it wasn’t it was just an extension of flooring into the kitchen area … the staff i.e. the girls that answer the phones are amazing and very helpful. It’s the management team I.e Jason has no customer service skills at all and is extremely unprofessional i would never recommend this company to anyone ….

Brilliant service from Crazy Price Carpets. The carpet looks amazing, feels great underfoot, and the price was surprisingly low. Very happy with everything.

Amazing customer service from start to finish, very reasonably priced and a lovely job done by the fitters! I will definitely use Crazy Price Carpets in the future when I get round to redecorating the bedrooms. Thankyou so much! Highly recommended to everyone!

Amazing flooring and brilliant service
Fitters were great very polite and friendly
Would 100% use this company again

5 stars. Absolutely love my new carpet from Crazy Price Carpets. The quality is great and the prices are unbeatable. Highly recommend.

This has been one of the most frustrating customer experiences I’ve dealt with.

We spent a significant amount of money on this job and were given clear advice at the point of sale that skirting boards would not need to be removed. That turned out to be incorrect and left us with a finish we specifically said we did not want.

From there, things only got worse. Measurements did not appear to be accurate, resulting in offcuts being used, and on the day of installation we were given incorrect information about the fitter, which appeared to be due to double booking.

The most concerning part has been what followed. We have been told multiple times that calls have been made to us which simply haven’t happened, that emails have been sent which have not been received, and that a signed sales order exists which has still not been produced.

At this point, the lack of accountability is staggering. The communication has been inconsistent, unreliable, and frankly not what you would expect from a company taking this level of money from customers.

Based on our experience, I would strongly advise others to think carefully before using this company, particularly for larger jobs.

Still unresolved.

Couldn't ask for better. Expecially from carpet fitters genuinely nice lads. Chatty polite and quick workers. Would definitely use this company again

Amazing experience with crazy price carpets, sue was so helpful booking us in and keeping in contact and Martin did a fantastic job laying it! Highly recommend

I was looking for carpets for my dads home and my own home , after shopping around 6 different companies.... the ones you see and hear of with great prices I I found crazy price carpets , it was abit of a drive for me going from sunderland and newcastle but I'm glad I did . The customer service from sue , amanda , jason and I believe the other guy to be the owner was great , all doing anything they could to help . The best bit was there great prices ( alot cheaper then the others

Do not use this company. They left me and family without adequate flooring for over three weeks. They got everything wrong. Every single aspect of the ordering and measuring they got wrong. The door bars weren’t fitted properly. We moved furniture on several occasions for the appointment to be cancelled on several occasions. Was left with blood stained and mis match carpets. Was only given compensation when I agreed to take my review down but I don’t want another family going through what we did.

Great customer service. Carpets and laminates are perfect. Fitters were friendly and worked hard

Very professional from start to finish. Regular updates about order and fitter turned up when due and did a great job leaving no mess. Also the quotes given were significantly better than all of the other flooring companies we spoke to without lowering the quality of the flooring. We will definitely be using again for future work.

Very very good, rang around everywhere like franks ect crazy price carpets gave me the best price and did an amazing job! fitting it all will definitely be back in the future thank you very much.

Visited Crazy Price carpets last week, discussed what I wanted, gave measurements and was advised of carpet selection and price, very helpful. I ordered carpet whilst there. Today less than a week later the carpet fitter came and fitted the carpet. I was messaged by the fitter, a time slot, he arrived as advised, got on with the job and fitted the carpet. Excellent service from choosing, ordering, to fitting the carpet.

The price was good. The quality was excellent. The fitters did a great job comms were good

All in all a painless transaction