Co-op Insurance Anmeldelser 

Good price but not that easy to negotiate site

My elderly mother, 86, had co op car insurance last year. It was around £390 which I thought was high considering, her car is locked in garage and she only uses it for shopping a few days a week, no more than a mile or two away. The following year she gets a quote from them of £588.89 So I help her out by finding Saga insurance for £324.00 a big saving. Bearing in mind she doesn’t use a computer, so I printed her Saga policy off for her. She then paid a water board refund cheque into the wrong bank account so I helped by transferring it back to one she uses for bill paying. It was then I noticed the co op had taken £588.89 out of her account and she now had two insurances policies on her small Toyota Aygo. I tried to access her co op account and got locked out. I then accessed an email I set up for her because she can’t do it herself. I find the new policy and there is a link. I gain access only to find they had put her on Auto Renewal. Strange how her insurance doubled the following year. I find these practises of auto renewal being implemented, very suspect and annoying. For unsuspecting elderly people it is a nightmare. Auto renewal should be off as standard and only on if you opt in. I dare bet they all do this. I cancelled the insurance but they charged her for the pleasure. She’s now out of pocket thanks to the shady practises of Auto Renewal. Doubling the money because it’s on Auto Renewal is shameful. We will not be using them ever again. Just make sure your Auto Renewal is not opted in if you go with them or you may get a shock the following year. They charge you £35 pound to cancel, and charge you for whatever days you didn’t notice you had their insurance. Ours was nearly £50 in fees. Thank God she put a cheque in the wrong bank account otherwise we would not have known they’d taken her money. To say I was livid was an understatement. I was mad enough to write this review just to warn others.

Apart from the initial automated voice section the experience was ok. Hate the automated voice section as it didn't always understand my response.

I was very pleased with the price and how easy it was to get insurance from you

Provided a great service.🙂 Appreciated the ease, speed, affordable price and straightfowardness of the service. Thank you.

Amazing really!!
My cat just turned 10y.o and the quote I received from her insurers had a substantial bump.
\Managed to swap to Coop for a much better price specially with the member discount

Easy process to get a quote and buy online.

Competitive quote, easy to navigate website and good communication processes

Very competitive price. The policy matched competitors and much cheaper.

Simple & straight forward to get travel
Insurance 👍

Easy to use website, comparative costing.

Amazing service as always the young man was so helpful thank you again for your help and support

The questions were easy to understand and answer, I had a family member to help me to ensure all details were correct, as it is so important to have the right cover.

I shop and save on my shopping most days of the week and don’t like the self service!

Simple easy. Plus a member and ex employee. Coop is doing some great things for all communities. Well done keep up the good.

The site was easy to find & once there easy to follow. Then we telephoned to find the staff easy to speak to & answer any questions we had! Thereafter we were delighted how easy it was to gain the insurance to suit our requirements! Well done to your staff!!

Repeat user of Co-op Travel Insurance. Quick, easy, not over-priced, and a company I trust! 5*

Easy process. Good price 👍

I got the cover I required showing a clear dropdown guide at a competitive price.