Compass CHC were there to help and their back-up was amazing. Getting CHC is very difficult to navigate and deal with if you do not know what the assessors are looking for. Noah was very good at exp... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Mia was extremely punctual-and knowledgeable. A delight to work with. She was reassuring in the telephone call. I was not present during the whole interview, however she intervened when necessary, an... Se mere
Virksomheden har svaret
The process started positively. My questions were answered and I felt confident that the result would be positive. I agreed to go ahead and waited quite a few months for anything to happen.i was expec... Se mere
Today an assessment took place on a family member. The Compass CHC advocate , Faith Onwuzuruike, telephoned me prior to the meeting to discuss our family member. During the meeting, Faith was very hel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Compass CHC
Skrevet af virksomheden
We're experts in NHS Continuing Healthcare.
We’ve assisted thousands of clients in navigating the complexities of continuing healthcare (CHC) assessments, appeals and retrospective claims.
We specialise in securing care funding from day one. We know our clients don’t want to pay care fees for months, or even years, and then spend time trying to recover these fees in the future.
It doesn’t matter what your income is, what savings you have, or whether you own your home; if you meet the criteria, you're entitled to free NHS CHC funding.
Contact our expert advisors for guidance on securing NHS CHC funding. We're here to support you every step of the way.
Start your enquiryKontaktoplysninger
Need help with NHS CHC funding?
4,5
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Har besvaret 83 % af deres negative anmeldelser
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Amazing company 5*
I can not recommend this company enough. As yet I do not know the outcome of my mums case but this company has fought tooth and nail for my mum and my family. Every email answered straight away, staff always friendly, so knowledgeable of every point raised in my mums case and Christina Kraujalis who represented my mum at the formal LRM representation was the most amazing, professional and kindest soul I could wish to have on our side. I felt listened to about concerns for my mum throughout. I would highly recommend her and all the staff at compass everytime. Thank you so much.
Frankie Ellis
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Frankie,
Thank you for taking the time to leave such a glowing review.
We are incredibly grateful for your kind words and are delighted to hear that you felt supported throughout your mum's Continuing Healthcare journey. We understand how important these cases are for families, and it means a great deal to know that our team has helped you feel listened to and supported every step of the way.
We are especially pleased to hear your feedback about Christina. We will make sure your comments are shared with her. Her professionalism, compassion and dedication to advocating for families are qualities we value highly, and it is wonderful to know that her support made such a positive difference during the Local Resolution Meeting.
Your recognition of the wider Compass team is equally appreciated. We pride ourselves on providing responsive, knowledgeable and caring support, and it is rewarding to hear that this has been reflected in your experience.
Thank you again for your trust and recommendation. We wish you and your family all the very best with the outcome of your mum's case, and we will continue to support you wherever we can.
Kind regards,
Compass CHC
Amin was so helpful
Amin was so helpful. I could not have continued with this process without him so huge thanks for great work and support.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Charlie,
Thank you so much for your wonderful review.
We're thrilled to hear that Amin was able to support you through the process and provide the help you needed at such an important time. We know how overwhelming things can sometimes feel, so it's fantastic to hear that his guidance gave you the confidence to continue. We'll be sure to pass on your thanks to him.
Thank you for choosing Compass.
Kind regards,
Compass CHC
Invaluable advice
Callum was so friendly, listened, was understanding and then fabulously, gave specific, relevant advice and what the next steps I should be taking when no other "businesses" have offered guidance or instructions.
I have now taken the information on board and am applying for everything my mum should have been entitled to from the start.
Speaking to Callum has made a whole load of difference and I am immensely grateful. Thank you!
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Rebecca,
Thank you so much for taking the time to share your experience.
We're delighted to hear that Callum was able to provide the support, guidance, and reassurance you needed during what can be a difficult and overwhelming process. Taking the time to listen, understand individual circumstances, and provide clear, practical advice is exactly the approach we strive for.
It's wonderful to know that the information has helped you feel more confident about securing the support your mum may be entitled to, and that your conversation with Callum has made such a positive difference.
Thank you again for your kind words. We will be sure to pass your feedback on to Callum, who will be thrilled to hear the impact he has had. We wish you and your mum all the very best.
Kind regards,
Compass CHC
Transparency & sensitivity.
Open, honest, timely and transparent communication. Whilst the process is long, every person I have spoken to is respectful of the urgency and sensitivity.
Some of the conversations can be challenging regards providing painful details - but necessary. I appreciated the guidance provided throughout - THANKING each of you.
14. september 2026
Besvarelse fra Compass CHC
Dear Sallie,
Thank you so much for taking the time to share your experience.
We truly appreciate your kind words and your recognition of the care, honesty, and transparency our team strives to provide throughout the process.
We understand that discussing personal and often painful details can be incredibly difficult, and we're grateful for the trust you've placed in us. While the journey can be a lengthy one, we're committed to ensuring that you feel supported, informed, and treated with the respect and sensitivity you deserve every step of the way.
Thank you for choosing Compass, we wish you and your family all the very best.
Kind regards,
Compass CHC
Milla supported us through the DST…
Milla supported us through the DST meeting for our Mum. Her attendance made such a difference, I didn't feel that my brother or I would have been listened to at all during the meeting without her input. She also made a closing statement, covering the areas of assessment that the DST team would be reviewing after our meeting, that we're not a party to. That was incredibly helpful, without that statement, again, our interests would have been ignored. Thank you Milla
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Thank you for taking the time to share your wonderful feedback and kind words about Milla.
We are delighted that Milla's support during your mum's DST meeting helped ensure that your family's voice was heard and properly represented throughout the process. These meetings can be challenging, and it is incredibly important that families feel heard and represented throughout the process. It's especially rewarding to know that her advocacy and closing statement gave you confidence that your mum's interests were fully considered. We will be sure to pass on your kind words to Milla.
Thank you for placing your trust in Compass CHC. We wish you and your family all the very best.
Kind regards,
Compass CHC
Everyone at Compass have been really…
Everyone at Compass have been really courteous and helpful during the very long process ( not their fault ) it took to get to the DST stage. Milla our advocate was so professional and polite whilst challenging some of the lower scores the MDT made and whilst the outcome was disappointing I wouldn’t hesitate to recommend. My advice to anyone going through this process is read the DST document on the government website because it’ll give you a realistic chance of understanding how decisions are made. I naively thought that as my Mum is frail with numerous medical conditions including severe dementia that requires 24/7 care for all her daily needs which the staff need to anticipate as she’s unable to communicate them, and is on opiate medications that require trained staff to administer that she would qualify for continuing healthcare being met by the NHS but this is not the case.
I’m aware behind the scenes the compass team worked extremely hard to get the information for Mums case and continually made regular contact even to advise no progress at several stages ( again not their fault )
Thank you to all at Compass for helped especially our amazing advocate Milla. The reason for not giving 5 stars in spite of the above comments is that I’d have appreciated being told of the DST document before asking Compass to proceed with the case because as soon as I read it and the scoring criteria including cases that hadn’t qualified for funding I thought it unlikely that we’d get a positive result.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Jennifer,
Thank you for taking the time to share such a thoughtful and detailed review.
We are grateful for your kind words about our team and especially about Milla. It is wonderful to hear that you found her professional, courteous, and effective in advocating for your mum throughout the DST process, and we will be sure to pass on your appreciation to her.
Although the process was lengthy, we are pleased that you felt supported throughout and that our team maintained regular communication, even during periods when there was little progress to report. Thank you again for your recommendation and for recognising the hard work of everyone involved in your mum's case. We wish you and your family all the very best.
Kind regards,
Compass CHC
They were there when it mattered
They were there when it mattered as we secured their Advocate Services.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Paul,
We greatly appreciate your feedback and are pleased that our Advocacy Team provided the support you needed at such an important time.
Thank you again for sharing your experience. We wish you the very best.
Kind regards,
Compass CHC
Mother's Nursing home fees
Compass does exactly what it says it will do in a professional, detailed, knowledgeable and friendly way. It has always kept us in touch with all stages of the appeal process and I cannot thank them enough. I recommend them to anyone thinking of challenging nursing home fees.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Richard,
Thank you for your kind words and recommendation.
We're so pleased to hear that you felt supported and well informed throughout the appeal process. Providing clear guidance and regular communication is at the heart of what we do, and it's wonderful to know this made a difference to your experience.
Thank you for placing your trust in Compass, and we wish you and your family all the very best.
Kind regards,
Compass CHC
I feel more positive about my Mother’s…
I feel more positive about my Mother’s case for CHC funding following the help and advice from our Advocate Alice at the Checklist Assessment meeting. Alice made me feel at ease with her reassurance and she addressed my concerns in a clear and understandable way. Alice was very knowledgeable about my Mother’s case and was assertive in a gentle and persuasive manner in obtaining the result she had anticipated. Her supportive approach was invaluable at this lengthy and intricate meeting.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Thank you for taking the time to share your experience and for your wonderful feedback.
We are delighted to hear that Alice's support at the Checklist Assessment meeting helped you feel more positive about your mother's CHC funding case.
Navigating the CHC process can be complex and emotionally challenging, so it is reassuring to know that Alice was able to put you at ease, address your concerns clearly, and provide the guidance and reassurance you needed throughout the meeting. We are especially pleased that her knowledge, professionalism, and thoughtful advocacy made such a positive difference during what was a lengthy and intricate process.
Your kind words will mean a great deal to Alice and the wider team. Thank you for choosing Compass to support you and your family.
Kind regards,
Compass CHC
James was helpful and straightforward…
James was helpful and straightforward in his explanations assessing my current situation. His honest approach was refreshing and I would recommend Compass to others to advise appropriately
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Diana,
Thank you for your kind words and glowing 5-star review.
We are pleased that James's honest and straightforward approach helped you gain clarity about your situation. Providing clear, practical advice is something we value highly at Compass, and it is wonderful to hear that you found the guidance helpful.
Thank you for recommending us, and we wish you all the very best moving forward.
Kind regards,
Compass CHC
Don’t be fooled
We applied for support for our mum who deteriorated with Alzheimer’s very quickly over a year, going from walking and talking to being bedridden and unable to feed herself.
We were told we had a very strong case, but lost the first stage, and were then convinced we should fight it through to appeal, costing us thousands - well over twelve thousand.
But it turns out, if the patient is no bother and just lay in bed, you don’t stand a chance of getting funding. It’s if they are problematic, fighting, kicking, shouting, wandering off & very difficult, this is when you stand more of a chance to be awarded it!
Our mum couldn’t go to the toilet or shower herself, she needed everything done for her, and even got a massive bed sore, but still no support was awarded!
Don’t be fooled by them saying… you have a strong case!
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Susan,
Thank you for taking the time to share your review.
Firstly, we are very sorry to read about your mother's deterioration and appreciate how difficult this must have been for you and your family.
Whilst we are unable to comment in detail on the specifics of your case in a public forum, we would respectfully note that there are a number of misconceptions surrounding NHS Continuing Healthcare funding.
Based solely on the circumstances described in your review, there is every reason why an individual with needs of the nature you describe may qualify for NHS Continuing Healthcare funding. Eligibility is not dependent upon someone displaying challenging behaviours such as aggression, wandering or resistance to care. Many people are found eligible because of complex physical health needs, including immobility, pressure damage and total dependency on others for their care. Ultimately, each case is assessed against the available evidence and the NHS eligibility framework, taking account of the totality of an individual's needs.
UPDATE
We would like to thank you for sharing your details through Trustpilot, which has allowed us to identify your case. Having had the opportunity to review the case file, we have since attempted to reach out to you via telephone and email on several occasions, but unfortunately we have not yet received a response.
We understand that it is in excess of 3 years since our last communications with you and we are saddened to learn that you are disappointed with your experience. We genuinely want to understand your perspective and the concerns that have led you to leave this review.
We would welcome the opportunity to speak with you directly. If you are willing to speak with us, please contact us directly or respond to the emails we have sent you, and we will be happy to arrange a convenient time to talk.
Kind regards,
Compass CHC
Knowledgeable and empathetic.
A knowledgeable and empathetic start to our journey with Compass was followed by rigorous investigation into the patient's medical history and the preparation of a thorough and wide ranging report.
The advocate appointed to the matter was well-rehearsed and proactive in the discussions with NHS and was able to be assertive when necessary while always remaining considerate and fully focused on the right outcome for the patient.
20. august 2026
Besvarelse fra Compass CHC
Dear Richard,
Thank you for your thoughtful feedback. We’re thrilled to hear your experience with Compass was positive from the outset and that you felt well supported throughout the investigation and preparation of evidence.
It is also wonderful to know that your advocate’s preparation, professionalism, and commitment made such a positive impact.
Thank you again for your kind words and trust in Compass.
Kind regards,
Compass CHC
Amazing company
Amazing company, takes the stress out of the process, keep u updated on progress,very professional service
Ellie was very professional but also kind and supportive of my needs
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Jo,
Thank you so much for your wonderful 5-star review.
We are delighted to hear that our team helped take the stress out of the process and kept you informed throughout. Your kind words about Ellie are especially appreciated. We are pleased to hear that she was not only professional but also kind and supportive of your needs during what can often be a challenging time.
Thank you for placing your trust in Compass CHC. We wish you all the very best and truly appreciate your recommendation.
Kind regards,
Compass CHC
Callum was very helpful and guided me…
Callum was very helpful and guided me through what to expect going forward and giving me contact details of other agencies who might be able to help. He was very understanding and returned my call promptly
Thank you for your help
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Robert,
Thank you for taking the time to leave such a kind review.
We’re pleased to hear that Callum was helpful, understanding, and able to guide you through what to expect going forward. It’s also great to know he responded promptly and provided useful contact details for other agencies who may be able to support you.
We really appreciate your feedback and wish you all the best.
Kind regards,
Compass CHC
Total Costs - Lack of Transparency
My only advice if considering using Compass is to proceed with a great deal of caution. We were thorough in our fact finding prior to engaging their services, however, in our opinion they are not completely transparent in their initial communications with regards to their ongoing costs. The (almost) £8k fee is marketed as a straight forward one off cost but everything else is mentioned at the end of the conversation as optional extras (advocacy/appeals) in a ‘by the way’ sense. It was only after we paid the ‘one off fee’ and when the fact finding stage was complete that we received an attachment to an email which stated for them to assist further TWO lots of fees would be due for two further stages (approx an additional £6k initially) this was both shocking and disappointing.
We would not have entered into a contract with them and paid the initial fee had this been clearly communicated to us in our first telephone call.
What we now understand and to help others: initial conversations and letters prior to proceeding with Compass do not explain fully that the initial (almost £8k) cost is for a fact finding report (which I now realise I could have got from my relative’s social worker for free)you then need to pay £5760 at least, if you want Compass to represent you at the 2 video meetings that take place with the ICB (Integrated Care Board) before the ICB decides if your relative receives funding. Compass do make it clear that appeals cost more again and that attending meetings in person if required by the ICB cost more again.
I’m sure like many families, an initial enquiry to Compass is often made at a time when the family is experiencing upset and vulnerability, we certainly were: elderly relative unwell physically/mentally, big changes/major decisions regarding care and additional costs, etc) Transparency is key. Querying and trying to resolve our issues with Compass has been a tardy and frustrating process. I was stressed when we made the first enquiry and dealing with them since has compounded my stress! We have lost all confidence and trust in them which is so disappointing. We do not feel happy paying them anymore money so unfortunately have reached a ‘dead end’
It is also worth mentioning that Compass are not regulated by an independent body such as an ombudsmen so nowhere to go on this. Complaints will only be reviewed internally by Compass. We feel very let down. I would not recommend Compass.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has left you feeling disappointed and that aspects of our service did not meet your expectations.
We take all feedback seriously and would welcome the opportunity to review your concerns in detail and better understand your experience. As we have been unable to identify your case from the information provided, we have requested further details and would be grateful if you could contact us directly so that we can investigate the matters you have raised.
We are committed to supporting families through what we know can be a difficult and stressful time, and we would welcome the opportunity to speak with you and review your concerns further.
Kind regards,
Compass CHC
Invaluable
The level of professionalism, knowledge and support is invaluable. The advocate was clear in preparation and understanding of the case exceptional.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Thank you for your positive feedback and kind words.
It's really appreciated to hear that you found our support valuable and that your advocate's professionalism, knowledge, and preparation helped you feel confident throughout the process. Supporting family's by providing clear guidance is something we take great pride in.
Thank you for choosing Compass CHC, and we wish you all the very best moving forward.
Kind regards,
Compass CHC
Excellent compassionate advise
Callum was extremely supportive and provided me with useful advice which greatly increased my understanding of the CHC process.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Dwane,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Callum's support and advice helped you better understand the CHC process. We'll be sure to pass on your kind words.
Thank you for choosing Compass CHC. We wish you all the best.
Kind regards,
Compass CHC
Do not trust this company
Do not trust this company. After I initially contacted them I was told I had a really strong case for getting chc funding, only to get it pretty much thrown out at the dst meeting. I was then told by compass that it would cost an extra £9000 to appeal the decision on top of the £13000 or so we had already paid. So I sent the details of what had happened to a different health care specialist law firm and they said I didn't have a very good case unless my mother got worse. Take my advice and try a no win no fee firm first. These clowns are either incapable of giving accurate assessments or are just out to get your money. Let's see how long this honest review stays on this site.
After reading the pat reply, I stand by every single word in this review.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Thank you for your review.
We take comments such as these very seriously. At present, however, we have been unable to identify you from the information available on this review. We have therefore requested further details so that we can investigate the concerns you have raised and understand the circumstances surrounding your comments.
Compass CHC was founded to support families navigating what is often a complex and emotionally challenging process. Integrity, compassion and acting in our clients' best interests are values that underpin everything we do. We are committed to providing honest advice and meaningful support to the individuals and families who place their trust in us.
We would welcome the opportunity to review the matters you have raised and engage with you directly. Once we are able to identify the case in question, we will investigate fully and respond appropriately. We look forward to hearing from you.
Kind regards,
Compass CHC
Sucessful award aftwr challenge by Compass
It was a very long process through no fault of Compass rather the probate of the estate due to passing of parents and the slow response of local authority.
Compass were extremely helpful and always offering updates chasing them constantly.
In the end an amazing result by Compass getting the local authority to realise they had made an error not awarding CHC.
27. august 2026
Besvarelse fra Compass CHC
Dear Mike,
Thank you so much for sharing your 5-star review.
We’re pleased that our team was able to support you with regular updates, persistently follow up on your behalf and ultimately help the ICB recognise the error in its original Continuing Healthcare decision. Achieving the right outcome for you means a great deal to us.
Thank you again for your kind words and for trusting Compass to assist you.
Kind regards,
Compass CHC
I would like to thank Compass CHC for…
I would like to thank Compass CHC for their support and advocacy through out the appeal stages for my dad. The appeal process came to an end on August 11th with the decision of not eligible at the IRP despite strong evidence in support of eligibility.
I would particularly like to thank Callum Whiting for his support before, during and after the IRP. He represented and advocated for my dad extremely well.
Although the outcome was disappointing the support from Compass CHC helped me through a very difficult and long process including delays by NHS England. I have now referred the decision to the PHSO.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Compass CHC
Dear Karen,
Thank you for taking the time to share your positive experience with us.
While the current outcome is disappointing, we truly appreciate your recognition of the support and advocacy provided by our team, particularly Callum, throughout what has been a difficult and lengthy process.
We wish you and your family the very best and remain on hand if you have any questions regarding the Parliamentary Ombudsman complaint.
Kind regards,
Compass CHC
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