I contacted Compass after seeing their TV adverts as my mum has advanced Alzheimers & we're currently paying over £5.5k a month in care home fees since February 2023.
The person I spoke to asked in depth questions about my mum's condition, obviously going through all the domains. I was advised that my mum definitely qualified for NHS CHC funding, so even though the costs seemed high, it did only represent approximately 1 month's care home fees. I was told about the successful cases that had been won & I was also told that they only take on cases that they are confident in winning. On that basis I decided to proceed with using Compass. Their contact with me was at all times extremely professional & efficient. I note some reviewers have not been happy with having to email Compass rather than being able to speak to an advisor, but for me, the response times were very good, often within 1 to 2 days and always a full & helpful response. Compass had to continually chase for my mum's care home records over a number of months but once they were received, they very quickly provided a full 60+ page, comprehensive report, far beyond anything I could have done.

I believe that I then spoke to the same person at Compass from my initial conversation & he stated that he didn't think he'd ever seen a report where the needs had scored so highly, further leading me to believe that my mother should definitely qualify for funding.

I decided to appoint a Compass advocate to represent us in order to achieve the best outcome.

As other reviewers have stated, I did find it strange that there is no consistency with the advocates that are appointed for each meeting. However, in each case, the advocates were cool, calm & extremely knowledgeable about the whole process. During the MDT meeting, the advocate was very firm in delivering her interpretation of my mum's needs in each domain.

Unfortunately though, we have been advised by the ICB that my mum does not qualify for funding. To say that I'm disappointed is a huge understatement. I wish I'd done more research and discovered how much a postcode lottery it is and how very few applications actually are successful in being granted CHC funding.

Whilst Compass are very professional & clearly are experts in the field, I believe that they should do far more to manage their client's expectations and to make it clear that a very small percentage of applications will be successful. The NHS is very strapped for cash, so I fear it will only get worse & they will be doing more to protect that purse.
My advice to anyone is to only proceed if you can afford to lose the approx £11k fees.

Advocate guided me through Checklist and supported me through the process to a satisfactory outcome

It was a traumatic experience when I had to put my husband into a Care Home because, at 91 I couldn’t cope with his needs any more. Funding was another worry and after trying to get help myself I turned to Compass. It is an expensive risk but oh they have done so much for me and at last have achieved the impossible and obtained funding for:me! I am so grateful that this worry has been lifted and I can concentrate on my husband again without the worry.
I can’t thank everyone at Compass enough for their work they have done for me. It has taken a long time and there have been a few hurdles but they have come won my case for me. Wonderful. Don’t hesitate to ask for their help.
From a very grateful pensioner

I recall that when I made an initial telephone enquiry with Compass, a senior member of the staff listened to the circumstances of my mother in-law’s care and the fees she paid. His immediate response was overwhelmingly positive that her care should be paid for by the NHS.
We paid Compass over £7000 to cover the costs for case preparation and the first online interview with the NHS representative. It was obvious during the assessment that the NHS were not going to fund the care. After the assessment the representative politely and privately told us that it was wicked that we had been advised to part with money for an assessment.
Compass later contacted us to ask if we wanted to pay them another large amount for the Stage two assessment. We declined.

I would like to thank Meah for the representation she provided on behalf of my late mother.

Meah is professional, eloquent, and thorough and demonstrated a complete understanding of my mother’s needs and circumstances.

At the Local Resolution Meeting, Meah presented the case with clarity and confidence. She was well prepared, articulate, and robust in challenging areas where the assessment did not properly reflect the reality of my mother’s care needs.

I would not hesitate to recommend Meah and Compass CHC to any family needing support with Continuing Healthcare.

my experience with Compass Health Care was excellent. My husband went inti a Care Home in July.
I thought that he would be eligible for CHC but when I looked into it, the process seemed daunting. I used Compass Health Care after much deliberation as it is not cheap and was worried that I was wasting a lot of money.
Compass dealt with the whole process and we were awarded CHC on 6th February 2026. I'm sure that we would not have received the funding had we not used them.

Compass CHC have achieved an excellent result for our family regarding our challenge for reinbursement of our mother's care fees from the Local Authority.

All the Advocates have been professional, excellent with their communication, suppportive & knowledgeable - we would never have achieved this outcome without their help.

The final assessment we were supported by Kennedi Slade (Senior Advocate) Her attention to detail and communicaton were excellent. Her support on the day of the assessment exceed my expectations.

I can recommend this company 100% - their website information is completely clear and is representative of the work they undertake.

What can I say, Noah was very professional and exceptionally helpful with assisting myself and my Mum with her assessment , I had a thorough pre-assessment telephone call, which put me at ease.
Great service.

In the minefield that is NHS funded care provision, it is necessary to have an experienced company and experts to hold your hand, guide you through the processes, help you jump through the hoops and generally be on hand to offer help and advice.
Compass CHC is that company and their advocates are those experts.
Highly recommended

Milla, who represented me today was very good. She called me before the meeting to talk things through and was very thorough in the meeting to help put our case across. I came away from the meeting feeling quite positive and that we have done everything we could at this point. A very good experience and thankful for all the support from this company so far. I honestly don't think I could have done this alone.

NHS England Teams appeal meeting for a retrospective claim for 4 years of nursing home fees for my late mother. The process has taken over 3 years and Bristol ICB have been obstructive throughout with the stock " no medical needs" Compass have done a great job by submitting over 300 pages of detailed medical evidence. We have now reached the end of the road with a 2 hour Teams meeting with NHS England. My advocate from Compass was Ana Farinha who did an exemplary job in presenting our case to the panel. Ana's mastery of medical detail, her ability to point out how my late mothers medical conditions were interelated and her barrister style of polite but firm presentation was superb. Despite a 45 year career selling highly complex electronic measurement equipment I would have struggled to be as commanding on the detail that Ana portrayed. Retrospective claims are the most challenging so if you're allocated Ana to represent you then you're in very professional hands

My mother (who has advanced Alzheimer's) had a CHC checklist completed today with an AACCC Practitioner. It was held over Teams. Cara from Compass was our Senior Advocate. She embodied the very definition of Advocate. She was highly informed with full background information, she fought our corner, spoke up on our behalf, added relevant details, was not afraid to disagree or discuss, was very professional, calm, communicated well and was very articulate. It was a long, in depth appointment with a lot of varied content. I felt very supported and championed. After the meeting I received Cara's written assessment representation. This set out the key points advanced on our behalf during the assessment, together with an outline of the next steps we can expect as the process progresses. In theory the CHC process can be undertaken by individuals but personally I do not feel I could have managed without Compass's support. They provided an enormous amount of evidence gathering (32 page document) from my mother's care notes. This, coupled with Cara's attendance and expertise, really helped our case. We had a positive outcome for the checklist and now move to the next stage. I have no regrets about asking Compass to support us. In fact I wish I had done it much sooner rather than trying to go it alone. I am grateful and very pleased. I highly recommend them.

Milla Middleton-Dansie (advocate) was extremely professional,very well prepared and helpful. She was very reassuring to us at a very difficult time.

Kiran was fantastic! She combined a strong, professional approach with clear advocacy on my behalf, leaving no detail overlooked. She was clearly very well prepared, and if she didn’t have an answer immediately, she found the evidence within seconds and presented it very well. I feel confident that my Dad is eligible for CHC, and I’m hopeful to hear confirmation from the NHS soon. Feeling positive and reassured—thank you, Kiran, for being so thorough and supportive!

Whilst the outcome of mums CHC appeal is not yet known, I am very grateful to Meah and Ewa for their advocate skills at todays meeting. Meah had indepth knowledge of mums needs and had really done her homework( as had the administration team preceding the meeting). Meah presented our supporting information confidently, she was professional and engaged throughout the meeting.
I am grateful for the support provided by Compass CHC, as I could not have put together such a succinct reasoning for continued funding on my own.

Extremely slow in replying to emails. Paid them £6000 to help with the Appeal Panel, £3000 for the Assessment before this and another £3000 to help with a unfair Checklist issue with the CHC (still waiting to hear back about this Checklist issue after years of waiting). No success in any of the above and have given them £12,000.

We engaged Compass to assist us in securing funding for Continuous Health Care for our mother, who has Alzheimer's. Despite the associated costs, we decided to retain Compass due to their expertise. The team provided a clear overview of the process and guided us through what is indeed a complex procedure. In the initial stage, we were granted support for nursing care. Following further consultation, we proceeded to the second stage to appeal for full funding. At this point, our advocate, Meah Henn, represented our case with diligence and professionalism, thoroughly compiling all pertinent evidence and supporting information to present a robust argument on our behalf. We are currently awaiting a decision regarding the appeal, but based on our experience, we would recommend Compass CHC.

We were represented today by Joanna who presented our case with great calm and persuasion. It is clearly a very complicated benefit and she showed great knowledge of the criteria and also our mothers symptoms so i feel we have had the best chance of our appeal being reviewed favourably.

Compass CHC have provided me with a very professional and knowledgeable service and their Advocates engagement on the checklist assessment call was excellent

Compass have expertly navigated us through a very complicated process. Could not have done it without you guys. Thank you.