Compass24 UK Anmeldelser 130

Absolutely shambles! The full order online is in English, on the order it says you can call a phone number if you have any issues. You call a German number and even though they sell to the UK as a UK retailer, no one speaks English and they can't help you. Then I was lumbered with £47 tax before DHL can deliver, something they do not tell you as you think by the website that Compass24 has a shop in the UK! Outrageous! Do not order if outside Germany! They might be good in Germany but they should be forthright and advise you of all the above when you order and before you pay.
On top of that it took over 2 weeks for delivery and the instructions are also in German. This product ( speed log) is actually a British made product and the English instructions included with the item if they know it is sent to the UK.

I was worried when I read bad reviews on here only after I ordered a set of boat launching wheels but my worries were unfounded. I paid by Paypal and the wheels were delivered by DHL 8 days later. I had tracking email links and no additional charges. I knocked 1 star off for a few niggles. I couldn't see from the web site where the order was comming from. There was no delivery estimate and the email I sent was unanswered. The packaging was poor
and I think I was lucky to receive an undamaged item and the design of the wheels had a couple of issues but nothing that couldn't be fixed. BUT overall I am very pleased with my purchase and Compass 24.

Désolé pour les mauvaises expériences , mais ma commande a été honorée très rapidement et sans aucun problème. Très bon suivi, rapidité d'expédition, facture, tout s'est bien passé.

Dreadful. Ordered a table and chair, shown in stock, contacted the company for a delivery schedule and was forwarded a DHL delivery of awaiting collection. It never happened. Several Emails sent requesting a refund which was eventually honoured. Would not use again. Hence 1 star

Ordered a pet carrier over a month ago, total of £85, I never got the product delivered, never got a reply from emails, and the telephone which they send in the email is a German number and they don't speak English. Worst sompany and customer service ever! I want my money back!

OUTRAGEOUS COMPANY. ORDERED A TOILET AND I WAS FORCED TO PAY £55 CUSTOMS CLEARANCE. THERE WAS NO MENTION OF THIS. THEY HAVE BROKEN A LEGALLY BINDING PURCHASE AGREEMENT. THE COMPANY SHOULD BE SHUT DOWN AND NOT ALLOWED TO SELL IN UK. I WILL TAKE THIS FURTHER.

I placed an order on 20th July for 2 knives and 2 cockpit seats. I received an email on 26/7 that 2 items had been dispatched and indeed arrived on 30/7. I already noticed that my seats would not be in stock until the end of July and received an email on 4/8 of dispatch to DHL and the seats arrived on 6/8. I was a bit worried as I only checked the reviews after I ordered, but in my case my experience was a positive one and I am very happy with my purchases.

Ordered 2 cockpit cushions over a week ago, got one email to say that my order is confirm and payment was taken.
Been trying to contact them ever since. Got a email to say they couldn’t send my items and I would get refund in a few days.
Total waste of time. Avoid

I ordered 2 seats from them on 2nd July 21 and then heard nothing. The reason I ordered from them was because they have a UK (Newton Abbott) depot address. So after many e-mails I get a reply saying that they are busy and because of Brexit it will take 3 weeks, then I get a DHL notification and a tracking number.....but nothing moves. So another few e-mails later to them and they eventually replied to say that it was sent on the 22nd July but they can't find it? I thought it was a scam site and was going to contact my credit card company to get a refund..but miraculously they replied....now I have a DHL bill for VAT £41.78 ?? Needless to say, rubbish company, customer service NIL points and will not be ordering anything from them ever again.

Ordered my goods over a month ago and on the first chase they told me a delivery date which did not happen, now they are not responding to any of my emails.

This company has terrible customer service. I spoke to a nice enough person in Germany, but they were not able to answer a query on a UK order and don't have a telephone number they can give you. This means the only recourse you have is unanswered emails, or returning goods once they bother delivering. All I want to know is when my order is being dispatched!

Easy to order, but as others have said this is where it goes downhill. I hadn’t received notification that goods were dispatched or with courier after almost 3 weeks from order. Sent chasing email to be told some b0ll0cks about the courier not accepting orders with a value > £139. This was now sorted (coincidence!) and courier would be doing delivery following week. Waited, still nothing, cancelled order and placed with Fox’s Chandlery who have been consistently good, and only £6 more, free delivery and goods arrived next day.

Received a confirmation of my order on 2 June, emailed to ask about delivery status on 9 June, no response. Called this moronic only to be told that they ( in Germany) have no access to the UK customer data so couldn't help.

Appalling company. It all looks very nice on the website, you get a lovely confirmation of order telling you how customer service will be happy to answer any queries.
All changes once they have your money. They ignore all email contact and if you are lucky enough to get an answer on the phone ( provided you don't mind getting cut off for the first few times), there's no one who speaks english! If your dumb enough, like me not to check reviews then make sure you use PayPal as the chargeback on a debit card takes months. They don't respond to bad reviews either!

Avoid at all costs. Ordered a boat cover, nothing arrived, tried to contact with no reply. Ended up opening a case with PayPal to recover the funds. Total scammers. 😡

these conmen nearly had me for over £400... dont answer emails either. im gonna find these box heads and cut their balls off!
Additional: After much hassle I finally got my refund. Customer service is non existent. Steer well clear of this company.

Ze sturen mooie mails met aanbiedingen, en zeggen "leverbaar" en je besteld en je betaald. Vervolgens hoor je een ruime week niets en ontvang je het 2e artikel maar je aanbieding is "op" en bij bellen zeggen dat ze snel terugbetalen. inmiddels 12 dagen verder maar mijn centen retour ho maar. ik voel mij opgelicht!!

A complete waste of time. They take your money and do nothing. Avoid these con men at all costs. I had to get payPal to get me a refund. Why these criminals are allowed to trade is beyond me. In the future, when dealing with a "company" for the 1st time I will check out thier reviews on Trustpilot to save me loads of grief.
Dont be fooled by these crooks, AVOID AVOID AVOID

I sent this back, paying for a carrier and it was returned because of customs. In fact the company has a free returns service but I found the details on the website, not with the delivery. Hopefully they will refund the amount.

OK I stupidly did not check the reviews before I ordered.
This is the worst company I have ever dealt with in 20 years.
It's now 19 days since I ordered something, I do have a tracking number from DHL, but we shall see if it arrives. I'm not confident.
At least I can go to Paypal for the money if it doesn't.
They have responded to emails which is better than some have had. But I deeply regret my decision to buy anything.
NEVER NEVER NEVER order from these people they are terrible.