I ordered as a replacement for one which my mum brought after her husband died in 1997. the motor to one of the bed adjustments had failed and although comfortable had served its prepose.
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Se, hvad kunderne siger
We had the pleasure of the lads from Comfort Plus come and do a demonstration at one of my sites which is a Housing Association property. What an absolute pleasure they were and so professional. It... Se mere
Andy & Matthew recently visited Riverain Lodge, an independent living complex in Taunton during a coffee morning. They brought a variety of Comfort Plus Products for our owners to try out. Both Andy... Se mere
Virksomheden har svaret
Can’t fault the quality and service I’ve received the second purchase off them. Quality is brilliant with attention to detail. The two guys who came to take my old bed and set my new one up couldn’t h... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Upgrade your retirement lifestyle today! Comfort Plus Products is a British family business established in 2000 in Hertfordshire, offering a wide range of handmade in the UK, bespoke riser recliner chairs and adjustable beds. With luxurious add-on features from integrated massage and heating systems to wireless charging table, reading light and fan, your personalised Comfort Plus products help to provide independence, gain mobility, sleep weel and reduce pain with an exceptional level of comfort. Call 0800 035 6595 to book your FREE no obligation home visit or request your brochure! We are a white glove service company. When you book your home visit, our friendly Comfort Specialists will onboard you with your comfort needs, take your measurements and we'll ensure your personal comfort is crafted and delivered in due course.
Kontaktoplysninger
Unit 10 Furmston Court, SG6 1UJ, Letchworth, Storbritannien
- 01462 678050
- info@comfortplusproducts.co.uk
- comfortplusproducts.co.uk
4,8
Fremragende
282 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Local company in touch with community needs
I had George Eales and Ian Taylor come to Shaftesbury Court. When ever i have Comfort Plus here they are always so kind helpful and polite to the residents. Nothing is too much trouble.
21. august 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you so much for your lovely feedback. We're proud to hear that George and Ian continue to deliver the kind, helpful, and respectful service we always aim for at Comfort Plus.
It's especially meaningful to know that your residents feel well looked after every time we visit. We'll be sure to pass your kind words on to the team—they’ll really appreciate them.
Warm regards,
Jamie
Managing Director, Comfort Plus
Excellent service
Excellent service, nothing was to much trouble.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you, Lynne! We're so pleased to hear you received excellent service and felt well looked after. “Nothing is too much trouble” is exactly what we strive for.
Jamie
Managing Director, Comfort Plus
Elderly Grandmother Sold Unnecessary Features
I'm compelled to share my disappointment with Comfort Plus Products. My 90-year-old grandmother, a resident in an elderly retirement complex, was recently sold an armchair for £5000. The sales tactics used were pushy and took advantage of the friendly atmosphere created by promotions like free cream tea.
The chair comes with features that my grandmother does not need, such as an inbuilt wireless charger, when she has a perfectly functional charger plugged into the wall within arm's reach. This seems like an unnecessary upsell.
Moreover, the company's website does not display individual prices, which I find concerning. This lack of transparency makes me question their pricing strategy and whether they quote prices based on their assessment of a customer's financial situation.
I urge potential customers to be cautious and thorough in their dealings with this company. It's essential to ensure that our elderly loved ones are not taken advantage of and are sold products that genuinely meet their needs
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you for taking the time to share your concerns. We're genuinely sorry to hear that you feel this way, and we’d like to offer some clarity and reassurance, both to you and to others who may be reading.
This is the first time these concerns have been brought to our attention, and we want to assure you we’re here and ready to help. Following your grandmother’s order, we spoke with her on several occasions to confirm the details, ensure she was happy with the chair, and that everything was clearly understood. At no point were any concerns raised about the experience, which is why we would really value the chance to speak with you and understand more.
We always encourage customers to involve their family members in decisions and invite relatives to attend our presentations wherever possible. Especially with bespoke products like ours, we believe that having support and shared understanding is really important.
The chair in question was tailored to your grandmother’s preferences and includes a number of additional features, some for added comfort and support, others designed to offer day-to-day ease and long-term benefit. While features like a built in table with a wireless charger may not feel essential today, many customers choose them as they prepare for future needs. If there’s anything that doesn’t feel right or necessary, we would absolutely welcome a conversation. Our team is here to help and, where needed, we’ve always worked to make adjustments or offer refunds when we’re unable to resolve an issue.
Pushy sales tactics have no place at Comfort Plus. Our goal is to create a calm, informative environment and guide people in choosing what’s right for them. While we don’t list individual prices online due to the bespoke nature of our products, we’ve always had a clear pricing structure and are transparent with quotes once we understand someone’s individual needs.
I would really welcome the chance to speak with you directly to help address your concerns and give you confidence in how we operate. Your grandmother’s comfort and wellbeing matter deeply to us, and we’re here to support her.
Warm regards,
Jamie Farrar
Managing Director, Comfort Plus
Amazing customer service
George, Ian and Graham came to Beachville Court and were amazing with the residents, great customer service!
23. juli 2025
Uopfordret anmeldelse
No idea about quality, but sales tactics are completely wrong!
They visited my mother's assisted living care home in Ashford Kent to show their products to residents, I (her daughter)was unaware of this visit, as if I had known my mum was to show interest in the chairs I would have been there to help her, to make sure it was a good deal.
She showed interest in a recliner chair and without even sitting in it to check for comfort and the ability to use the riser function, she had a salesperson signing her up to buy a £3,000 chair!
It was only because my mum needed something from me for the forms that I found out this was happening, and the salesperson was trying to get her to pay £1500 deposit there and then.
After seeing the quote I can safely say we will not be buying the chair, as I mentioned it is a riser chair which would not be suitable for my mum who is wheelchair bound and she was also being sold an extra £750 for adjustable neck & lumber support, even though she hadn't even sat in a chair to know what the extra support would be!
I am not querying the quality of the chairs as I have no clue on this but if after my mother had received her chair and it was not suitable I highly doubt she would be able to return for full refund as they claim to all be bespoke made for each client so wouldn't be able to be re-sold to someone else.
This is a lot of money for an elderly person to part with and I disagree strongly that they should be allowed into care homes like my mother's which have a high percentage of residents who have dementia, goodness knows what would happen if they sold to these poor unsuspecting people!
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you for your feedback. We’re sorry to hear about your concerns and would like to offer some clarification, both for you and others reading.
Our presentations are designed to help improve home independence for those over 65, offering education and advice in a friendly, group setting. We never encourage immediate decisions and always invite attendees to involve family members. In many cases, we provide a no-obligation quote so individuals can take their time and discuss it with loved ones before making any commitments.
When a customer expresses interest, we carry out a detailed assessment to understand their individual needs, this includes comfort preferences, medical concerns such as circulation issues or back pain, and how the chair will be used day to day. In some cases, specific mechanisms like our Twin motor Tilt-in-Space include a riser function as standard. This is not a sales tactic, but a standard design feature that can be helpful over time, whether for the individual or for carers, even if it’s not essential right now.
We also have a clear safeguard in place: our customer care team always follows up with a phone call the next day to confirm that the customer fully understands what they’ve ordered and is happy to continue with the purchase. This is a vital step in making sure they feel confident and supported.
Our chairs are highly bespoke, but our focus is always on the customer’s wellbeing. If a chair ever turns out to be unsuitable, our lifetime guarantee means we’ll make all necessary comfort adjustments or, in cases where we cannot resolve the issue, we have offered a full refund.
We’re passionate about supporting independence. We truly wish you’d had the chance to attend the presentation yourself, as we're confident you would have seen firsthand the care, respect, and thoughtful approach our team brings to every resident interaction.
If you’d like to speak with us directly, we’re here to help. Please feel free to call us on 01462 678050 or email jamie.farrar@comfortplusproducts.co.uk.
Warm Regards,
Jamie Farrar
Managing Director
TitleDeeply Unethical Sales Tactics Used on My Vulnerable Elderly Mother
Title: Deeply Unethical Sales Tactics Used on My Vulnerable Elderly Mother
Review:
I am extremely disappointed and disturbed by the conduct of Comfort Plus and their outdated, high-pressure sales tactics. A representative recently visited my 82-year-old mother, who suffers from dementia and is not mentally capable of making informed decisions. She was convinced — falsely — that a £2,000 chair was made specifically for her, and pressured into buying it on credit ("on the hock").
The salesperson gave her just two days to make a decision before they would "return," and deliberately pushed for a sale without involving any family. This kind of coercion is not only manipulative — it's unethical. My mother cannot even form a full sentence most days, and yet this company saw fit to treat her like a regular customer and push her into an unnecessary and expensive purchase.
This is not how any reputable business should treat vulnerable elderly people. I will be raising this issue with the manager of her care home and escalating the matter to the directors of Comfort Plus.
Comfort Plus — do better. This is not just bad business. It's morally wrong.
To add thank you for your reply - to add my mother thinks she is paying £1 a month and the total overhaul price (considering you don't add any interest is £3550) she has no concept of this just that she wants it now! we cant take that from her however, she is highly vulnerable and I will be speaking to your directors, the paperwork doesn't even state she has already paid £500. this is grooming at the other end of the spectrum with sale tactics
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
We're very sorry to read this and deeply concerned by what you’ve described. At Comfort Plus, we have strict policies in place to protect our customers, especially those who may be vulnerable or living alone.
To be clear, we do not allow pressure selling in any form. Our presentations are conducted in small groups to ensure a relaxed, no-pressure environment, and any follow-up conversations are only arranged at the individual’s request. All our teams are thoroughly trained to spot signs of reduced mental capacity and are required to escalate any concerns to a manager immediately. However, we acknowledge that some conditions are not always immediately visible, and we are reviewing this case carefully.
We also call every customer the following day through our customer care team to confirm they are completely happy with their order and understand the purchase in full. We encourage all customers, particularly those who live alone, to involve family members in their decision.
We offer interest-free payment plans not to pressure, but to make our products, many of which are essential for mobility, pain relief, and daily independence, more accessible.
This is the first time we have become aware of this issue, and we would very much like the opportunity to understand what has happened and ensure both you and your mother are supported. Please get in touch with us directly so we can resolve this properly.
We take this very seriously and want to reassure all our customers and their families that ethical service and care are at the heart of everything we do.
Update: 22/07/25
We’ve not yet received any further information to help us look into this experience.
Some of the details mentioned do not match any of our orders from the past three months and do not align with our strict processes and safeguards around customer care.
Please do get in touch with us directly at orders@comfortplusproducts.co.uk or call 01462 678050 so we can understand what’s happened and support you in resolving this as quickly as possible.
A great experience and entertaining…
A great experience and entertaining coffee morning!
I'm a Manager at an Independent Living Site in Sutton Coldfield , Birmingham and I have just had Comfort Plus do a demonstration here for my homeowners.
Chris and George arrived and unloaded the products. Nothing was a problem, and they arranged and prepared the cream tea, tea and coffees. The demo was brilliant very educational even for me who learned a lot. Very entertaining keeping the homeowners engaged the whole time, they all really enjoyed the coffee morning.
Nothing was to much hassle for them, they even stayed after packing up as 2 of my homeowners turned up just as they was going. They unpacked the bed which they was interested in, for them to do a demo.
Would definitely recommend and be happy to have them back.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you so much for your kind words and for welcoming us into your community. We're delighted to hear that Chris and George made such a positive impression and that your homeowners enjoyed the coffee morning and demo. It's always our goal to make these events both informative and enjoyable, so it means a lot to hear we hit the mark.
We're especially pleased to hear that they took the extra time to ensure everyone had a chance to see the equipment, even after the event wrapped up. We'd love to visit again soon!
Warm regards,
The Comfort Plus Team
Andy & Matthew very knowledgeable & helpful
Andy & Matthew recently visited Riverain Lodge, an independent living complex in Taunton during a coffee morning. They brought a variety of Comfort Plus Products for our owners to try out. Both Andy & Matthew were very helpful, knowledgeable and not pushy in their approach to selling their quality products. Riverain Lodge looks forward to you visiting again next year.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you for the lovely review! We're so pleased to hear that Andy and Matthew made a great impression during their visit to Riverain Lodge. It's important to us that our demonstrations feel supportive and informative, never pushy, so we're glad that came through.
We’re thrilled your homeowners had a chance to try out our products and we’re already looking forward to returning next year!
Warm wishes,
The Comfort Plus Team
Excellent
Excellent
Every point covered in the presentation- nice balance between facts and demonstration
Very nightly recommended
DR PAT KIRKHAM
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you, Dr. Kirkham, for your kind words and recommendation. We're so pleased to hear that the presentation struck the right balance and covered everything you needed. It’s always our aim to make these sessions both informative and practical, and feedback like yours really means a lot to the team.
Warm regards,
The Comfort Plus Team
Beyond and above
When it was necessary for me to return my chair, i was treated with the utmost respect, kindness and understanding. The situation was dealt with swiftly by jamie farrar who kept in touch with me. I cannot speak highly enough of the whole company. Well done and thank you.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you so much for your kind words. We're truly sorry the chair didn’t work out for you, but we’re glad to hear Jamie and the team were able to support you with care and understanding. Treating people with respect—especially during a return—is just as important to us as delivering great products.
We really appreciate your feedback and wish you all the very best.
Warm regards,
The Comfort Plus Team
Very Happy thanks Comfort Plus
Today I had a demonstration from Comfort plus reps Jordan and his step father david. It was really fun and friendly. My favorite part was that it wasnt rushed and they took their time to explain everything. I dont think they couldve done anything better! The chair is the best ive ever seen!
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you for such a lovely review! We’re so glad you enjoyed your time with Jordan and David—it’s great to hear the demonstration felt relaxed, friendly, and informative. Taking the time to explain things properly is so important to us, and we're thrilled you found the chair to be the best you've ever seen!
Thanks again for your kind words, and we hope you continue to enjoy everything Comfort Plus has to offer.
Warm wishes,
The Comfort Plus Team
We had a demonstration of products at Avon Court
We had a demonstration of products at Avon Court which was not only fun but very informative too. The tenants here loved the cream scones (nice touch) - not to mention the road test of the chairs and beds that were brought along.
A good couple of hours interaction and personal 1-1 chats about product suitability.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you, Hazel, for this fantastic review and for helping Retirement Home Residents gain awareness about how much our fully bespoke products can help them support their comfort and mobility needs.
Very happy with my chair and bed…
Very happy with my chair and bed extremely satisfied wouldn’t have anything else and the bed is my favourite one! The demonstrations every year are brilliant, really enjoyed having Jordan and Bradleigh today
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Dear Margaret, thank you for your great comment and we are very happy to hear that you enjoyed both our VIP Comfort Plus Event and products. Jordan and Bradleigh will look forward to serving you again in the future.
Would highly recommend comfort plus…
Would highly recommend comfort plus products very detailed in what they do what a difference they make to people’s lives. Thanks to all at comfort plus especially Jordan and Bradleigh
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you Mr Hayward for choosing and recommending Comfort Plus. As you kindly stated, we do our best to make a positive difference in people's lives and help them live up to the comfort standards they chose for themselves.
Excellent service with very pleasant…
Excellent service with very pleasant staff . Ordering was simple and product delivered within the time we were told. Delivery arranged at a time to suit us. The team arrived on time , were very polite and very efficient . Product lived up to expectation.
14. februar 2025
Besvarelse fra Comfort Plus Products
Thank you Mr Holland for this Excellent review. In each step from design to delivery, our Comfort Specialists, Manufacturers, Customer Service and Delivery Teams work relentlessly for you to enjoy your order for many years.
Old fashioned hard sell visiting groups of retired people
Pushy salespeople. Visit my elderly parent in her retirement complex. There are no prices for chairs or beds in their brochure. They also sell an overpriced biofreeze gel which is unsuitable for fragile skin. and has a fire hazard warning on it. It is assumed that elderly people have lots of spare money, but they don't as they're already paying high fees to live in these places and having carers in. Some may have memory issues and disabilities. Easy to sell products to them they don't need. There needs to be more regulation. This is an old fashioned way of selling. There are far more superior gels, skin friendly gels for pain. The scooters are overpriced. Rollators start at £130. Yes some of these adjustable beds and chairs are useful. But it's the way they're sold to people. Put the prices in the brochure. So they can compare with others.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Comfort Plus Products
Thank you for your feedback. We take concerns like these very seriously and appreciate the opportunity to clarify how we operate.
We conduct group demonstrations because they create a relaxed and social environment where residents can explore products without feeling pressured. These demonstrations are especially valuable for those with mobility challenges who may struggle to visit shops or research solutions online. Additionally, we do not visit care homes where individuals have complex needs, as we believe in ensuring customers can make fully informed choices. For private visits, we always ask, sensitively, if they would like a family member present for support.
We understand that financial situations vary, which is why we offer interest-free payment plans to make our products more accessible. For many, our chairs and beds are not just purchases but essential solutions for maintaining independence, comfort, and well-being.
As our chairs and beds are made to measure, with over 100,000 possible combinations, we do not include set prices in our brochures. Instead, we offer a simple comfort discovery assessment to understand individual needs and provide a clear, upfront quote before arranging any visit. Transparency is key to our approach, ensuring customers have all the information they need before making a decision.
Regarding mobility scooters, our models are priced at the manufacturer’s RRP and are selected for their high quality, reliability and durability, ensuring long-term value.
We always welcome open conversations, so if you would like to discuss any concerns further, please do not hesitate to get in touch. Our priority is to provide a respectful, transparent and caring service to those who need it most.
My Chair Buying Experience
Good salespersons.
Measured well
Delivery went well
I am enjoying my chair
28. januar 2025
I bought a mattress hopefully to help…
I bought a mattress hopefully to help an ongoing problem with my back unfortunately it has not
29. januar 2025
A good experience
The recliner chair is good, presentation good, delivery on time, company reps/salesmen pleasant and helpful.
14. februar 2025
Excellent Customer Service, product expectation not fulfilled
Customer service was excellent, but the mattress did not meet up to expectations. Depth a more lot, and no better than before. (Tempur)
5. februar 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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