Comcast Anmeldelser 114

Worst customer service. Long waits to speak with customer service. Fees to set up "new contract" even when you are already receiving services....such a scam.

The worst experience I’ve ever delt with. Sales signed our business up, scheduled installation. Installer came out, tore our box and wires out of building, said they needed a tech to come fix a problem, and he would be back that evening. Tech shows up, says problem is fixed but can’t get in touch with installer. Called comcast. 2.5 hours later and literally 10 different transfers they can’t see where anyone came out and says I don’t have service at the location yet we’ve got a bill. Asked to cancel service only to be transferred again and still service on an account that was never installed. The worst customer service experience I’ve ever experienced and I’m technically not even a customer yet, although their billing system says we are.

I really wish I could give no stars. Cancelled service the proper way almost 6 months ago and I am still fighting with them to stop billing us. They show all records for disconnect but despite that we are now in collections and still fighting to get them to erase the false charges. Hours and hours wasted on the phone and every time they promise to fix it. Do yourself a big favor and go with Verizon.

Not sure where the ball got dropped, but the small business i was working for did NOT need BVE. Whoever sold them this product and keeps convincing them they need it is lying to them, and I wasn't able to convince them otherwise, and I quit. A place with 3 employees, none of them full-time or computer literate has any business running VoIP.

Have been trying to get my internet speed increased out of contract for the past week. Been passed around from retention specialists, sales, tech support and they cannot simply increase my speed. Being a business, we don't have time to wait this long for a simple increase in speed.

Is there a worse internet company? They are kings of price gouging to small businesses. I had 100mb and paid $479/mo. Yes, you read that right. Thankfully I have moved on and will NEVER return to Comcast. I will be letting my massive network of business owners know my solution to saving over $300/mo. with MUCH faster internet.

This company is the worst I have ever dealt with when it comes to taking advantage of their customers. Heartless! Bill went from $390 to $690 due to being out of contract. My wife handles our payables and missed this increase for 5 months dealing with cancer. When I called to see if they would help, they mentioned they could get us back on the $390, but would offer nothing to help with the additional $1500 we paid. I told them we would cancel and their response was, you're required to give 30 days notice. Basically so they could stick me for one more month, only with year end price increase, it's now over $700. We not only canceled our business account, but we also canceled our home account. Hope it was worth it for them, because I will NEVER deal with Comcast or Xfinity ever again and I will make sure everyone I know here's of my experience.

Really awful. We have had a Comcast Business plan for over 10 years. Where we are located, there is no real competition. They are awful. Parts of their technology keep failing and their backend help are obviously located overseas and are untrained. Our most recent experience was loss of voicemail on our business line. Due to the tech's lack of training, it was a miracle that service got restored after a couple of hours on the phone. The problem ended up being Comcast had moved the voicemail to our nonpublished number from our published number without our knowledge. Problems like this have happened on a regular basis with Comcast. Get a different vendor if you can.
Jan 22 update: Comcast problem still not fixed after 2 days. Really all they have to do is activate voice mail on our main business line. Is this nuclear physics? No. Comcast is using the Boeing plan to destroy their business from the inside by outsourcing services to the lowest bidder.

Bought a division of a business who used Comcast VoiceEdge and wanted to port the phone number of that division, not the whole account. I signed up with them specifically so porting the number is smooth, going from one Comcast customer to another. 35 days and multiple hours and phone calls, and multiple service tickets that they closed without resolving, the number is not ported yet and I am losing customers. They apparently sent the ticket to fraud dept because after the account owner in the selling business called them and gave permission to port the number, they called the business themselves and talked to someone who had no idea what was going on and were told not to port it. Assuming this is a mistake and not incompetence, one would think it can be fixed. The selling account owner and me got on the phone with them together and they could do nothing but put us on hold and come back for about an hour, then tell us it is resolved. Next day the ticket is closed and nothing is resolved. Another round of calls and they gave us the number to legal who said they did not deal with this and they referred us to fraud. They said they did not deal with this and back to customer service. Customer service after almost 90 minutes on the phone told us that their "higher up" department suggested I hire a lawyer to get this done. I asked to make sure that I'm not imagining things, but it was what they said. Sue us so we can fix your problem. I cancelled the service and went with another provider, but not before paying $280 because I did not cancel in the first 30 days. Sounds like that's all they wanted. Keep me on the hook till the 30 days are up then give me a ridiculous answer so I would cancel and pay them the fee.

I had a terrible experience with Comcast Business in Caroline County. The service has been absolutely horrible, and the customer service is a nightmare. I had to cancel my service due to an unexpected office move because the building was sold, but they gave me the runaround during the process. Even after I officially canceled, they continued to charge me for services I no longer had.

When I called to dispute the charge, my concerns were completely ignored. I even tried their online chat, but it was the same story—no one would listen to my concerns. This is truly bad business all around. I would not recommend them to anyone!

I wish I could give Comcast a negative 5 stars! I canceled within the first 30 days. The service was extremely slow. I had it for two days and canceled immediately. They gave me the runaround about canceling and then 60 days later sent me a bill claiming that I owe them for an account I canceled. I called every week for months and was told that eventually the account will close and balance out bc they could see that I canceled will within the “30 day guarantee”.
This company is underhanded, the sales people have no integrity. Do not do business with them. I don’t care if what they tell you what type of deal they offer you. I believe they train their employees to lie. They are other reputable companies that you can choose from, but Comcast is not one of those companies!!! if you have any shred of integrity, your values will not line up with this company. Do not do business with Comcast business!!!!

Cancelled our business internet and they went on to charge us for another month. After making multiple calls and talking to several agents they said it takes up to 30 days to disconnect and had the right to charge us even though we had returned the equipment, etc. BE AWARE if you are ever cancelling, do it 30 days in advance. Also their prices are outrageous. We are paying $70 per month now vs $185 with then.

Where do I begin?
To say my experience with Comcast was bad would be an understatement. I am the Office Manager/Paralegal for a very busy Criminal Defense Attorney. He has been with Comcast since 2014 according to their records, and despite that loyalty and ALWAYS paying his bill on time they treated him poorly to the bitter end. This company does not know the meaning of customer service. The vampires want to keep their fangs in you until they bleed you dry. Absolutely disgraceful business practice and customer service if you can call it that.
First our bill goes from $380 something a month to $770 something with no warning or explanation. When we call to inquire, they won't speak to me, so I have to interrupt the attorney (inconvenient for him and irritating for me). Then after a run around they accept his verbal authorization for them to speak with me, though they want to finish the call with him. During that conversation, he is informed that his contract is up which is why the bill has increased and signing a new contract will not decrease it. Ridiculous!
This prompts me to start looking for a new alternative for our phone and internet services. After much research I land on Verizon and start the process of porting our numbers over. This is when things went from bad to worse.
From the start of the process just a few days before Memorial Day until this week when we finally canceled, I have spent roughly 20+ hours on the phone with Comcast support. That's at least half a work week for most people!
Comcast is quick to pass the buck to Verizon saying it's an issue on their side when Verizon was always waiting for approval from Comcast that never came. This is not the way to retain customers. In fact, ethically it's very wrong. Refusing to release phone numbers thereby causing your customer to have to call almost daily for weeks while they are now double billed is criminal in my opinion.
To say everyone, I spoke with at Comcast was terrible would be untrue, however, to say they were less than helpful is. Also, their "it's not us" act is ridiculous. Comcast has to approve port requests in order for the new provider to then port the number to their service. One would think this should be a relatively simple process; request gets sent, request gets approved, number is released and then transferred. WRONG!!!! What actually happens is the request gets sent and ignored which then times it out. This requires the initial request to be cancelled and resubmitted. Lather, rinse, repeat and you've got 2 months of my time I won't get back. Plus, the hours on the phone and it wasn't just me calling. Verizon called each time with me on the line so they could document each interaction and lack of solution we were given. While I could list each of these interactions with dates, times and durations of the call and names of the employees that would make this long-winded review even longer. Truth be told I don't necessarily blame the employees, rather I blame the poor practice that Comcast Holdings multinational telecommunications and media conglomerate incorporated.

If they want to retain clients and maintain a business relationship, they shouldn't double their bills out of nowhere. Maybe incentivize a contract renewal with a discount or two. When you have a faithful and loyal customer of 20 years leaving because you can't think to offer something reasonable, maybe don't make it more difficult for them? Maybe teach your porting department how to do their job by responding to requests and not giving customers the run around... For weeks!!!!!! And absolutely DO NOT make your customer pay for 2 months of service unnecessarily at an inflated rate!

I have Comcast Business at my tire shop. The monthly payment is $272. We upgraded from the $67 plan because it was very poor service, we thought that upgrading would make service more reliable. However, we keep experiencing
service interruptions every week. Comcast is well aware of the issues since they send text notifications apologizing for the inconvenience and saying they are still working to resolve the issues. This has costed me a lot of business so I can't keep paying for an unreliable service. I decided to cancel and to my surprise there is now a $1000 cancellation fee. To upgrade the plan I had to sign a "Service Order Agreement" which contained no explanation about cancellation fees other than a hyperlink that takes you to a website which you would need to navigate to find another hyperlink (among many) containing the terms and conditions. Apparently in there it states that there is a cancelation fee of $35 per month for the remainder of the term. More than the sneaky way of hiding this information, what really bothers me is the fact that their service has costed me a lot of money due to poor service and I still need to pay to get rid of it. I would rather pay $1000 than have to deal with Comcast ever again.

I’ve been with Comcast Business for a few years, and I have to say, the experience has been frustrating. Recently, my bill went up significantly without any warning. When I called to find out why, I was told that my promotional discounts had expired—but no one bothered to inform me beforehand. This lack of communication is really disappointing, especially from a company like Comcast.

On top of that, my service has been interrupted several times over the last few months. Despite this, Comcast never offered any credit or compensation for the downtime. When I reached out to customer service, their response was pretty underwhelming—they didn’t seem too interested in actually fixing the problem.

Given how much they charge, I expected better communication and more reliable service. Unfortunately, Comcast Business hasn’t delivered on either front. If you’re considering their services, I’d suggest thinking twice.

Horrific. 24/7 “customer service” is folks answering the phone to tell you they cannot help you. Every encounter with this company has been awful from the start. Almost delayed a business launch waiting for them to fix yet another problem. Called to downgrade the service months ago, got a bill for over $500 for internet and one phone line. Now I get to waste a planned day off proving I am not a common criminal and have the signed contract. Worst ever. If you want to run your business instead of running Comcast? Run for your life from this company.

Unable to process business payments due to agents not understanding and speaking English, tried paying a few days and nothing due to lack of knowledge and account is locked. Comcast benefits from Americans customers, get paid in dollar currency from American businesses and consumers yet they are paying call centers in India and Mexico most likely to cut expenses. It is not the same to pay an American minimum wage than to pay a foreign agent overseas. The customer end up wasting time on the phone trying to teach people how to spell. Unprofessional

This is the worst company ever. Called to cancel services and they still billed me for the following month. On top of that they added a cancellation fee. Stay clear. Say no to contracts.

Terrible billing process and customer service reps that have varying proposed solutions and are unable to correct billing (over-billing by not shutting off coax internet after they installed a fiber line and consolidating all service bills into their new online payment center).