Coco & Eve Anmeldelser 

1.319
•
TrustScore 2 ud af 5

2,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Hi. I ordered Coco and Eve volumising shampoo and conditioner from Coco and Eve website. Unfortunately, the product didnt reach me as it was in Custom clearance and believing that it will reach. I pat... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Bought shampoo gift sets direct & they were on 3 for 2 in boots. So decided to return and get a refund. GOODLUCK!!! Customer service take an age to reply and when they do you are given a list of... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I absolutely adore coco & eve sun oils & decided to try the aftersun care too. Sadly there was a mix up with the delivery through no fault of coco & eve. Their customer service was superb & they kept... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I've been losing so much hair since I started using Coco & Eve mask. I don't know if it's a coincidence or if I'm using too much of it but the shedding seems to get worse after each time I use it and... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Hårproduktbutik

Oplysningerne kommer fra forskellige eksterne kilder

With 13 Beauty Awards to our name, we are passionate about ALL beauty, especially Bali Beauty. All our products have our signature raw virgin coconut and powerful tropical Balinese ingredients to create the most innovative products in the beauty sphere.


Kontaktoplysninger

2,0

Under middel

TrustScore 2 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 57 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,0

Alle anmeldelser

(1.319)

49 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

purchased the virgin shampoo

purchased the virgin shampoo, conditioner and hair mask., my hair is frizzier and drier than before i started using these products
product was meant to hydrate my hair . what a waste of money...

19. februar 2024
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your feedback of our Like A Virgin Shampoo, Conditioner, and Masque. We're so sorry to hear they did not perform to your expectations. Let us assist you further and make things right for you by reaching us out via https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

Product leaking tan on arrival

Had to chase up as order wasn’t shipped. They did get onto this fast but the state of the package that arrived was awful! The bottle of tan has tan dribbling down the side of it & the bottle is all grubby like it’s already been opened! Devastated as it was pricier than other products out there 😫

19. februar 2024
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Besvarelse fra Coco & Eve

Hello there! We're extremely sorry about the less-than-pleasant experience! Definitely something we don't want a valued customer to have. Let us fix this for you; kindly contact us at https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

Came quickly and such a great product

Came quickly and such a great product! Keeps mine and my daughters hair smelling and looking gorgeous ♡

3. februar 2024
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Besvarelse fra Coco & Eve

Hello! Thank you for your time writing a review about our haircare products! We're very happy to know you and your daughters are enjoying them! If you have any feedback or suggestion, we're always open to listen to you! Just contact us via https://bit.ly/CE_HelpIsHere 😉

Bedømt til 5 ud af 5 stjerner

Great customer service!

I am really surprised by some of the negative reviews as I have had brilliant service from the customer services team on the two occasions I have contacted them. The first was due to an order I placed and was worried I had gone for the wrong colour which they helped with promptly, and the second occasion was due to a quality problem with one of my products. Even though the order had been placed over a year ago they were happy to help and immediately offered two very satisfactory resolutions. I love their sunny honey tan (the best I have ever used) and plan to try their hair care range soon.

22. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thank you so much for sharing your feedback about our Sunny Honey and our customer service - this means a lot to us! If ever you have any concerns, you know where to reach us out: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

Poor customer service

Poor customer service, still waiting on an order I placed before Christmas have email 3 times now. Was told to check yodel local drop off - did and no luck contacted yodel - they couldn’t tell me where it had been delivered due to the network down at time of delivery ( absolute rubbish) and now I’ve emailed customer service for a 3rd time to ask them to please resolve the issue and send the item again. They don’t seem to be too eager to help as I’ve done most of the legwork so far so let’s see what happens!

8. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing a review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. Our team is already been working to help you on this! Kindly check your email for updates. In case you received none, don't hesitate to contact us via https://bit.ly/CE_HelpIsHere

Bedømt til 2 ud af 5 stjerner

Dov'è la foam?!

Devo dare 2 stelle - non per la qualità del prodotto (Bali bronzing foam) che trovo super ma perchè anche questo giro dopo un po' non crea più la foam ma esce completamente liquido - e non sono nemmeno a metà della bottiglia. Lo trovo assurdo.

18. december 2023
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Besvarelse fra Coco & Eve

Ciao! Grazie per il tempo che hai dedicato alla condivisione della tua recensione. Il tuo feedback è sicuramente importante per noi e ti assicuriamo che sarà condiviso con il nostro team Coco & Eve. Siamo spiacenti di sapere cosa è successo al tuo Sunny Honey, ma inviaci un messaggio così possiamo farlo controllare e sostituire per te: https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

I’ll never look back!

I did a little Black Friday shopping with Coco & Eve as I kept seeing ads all over my social media for their hair products and I AM OBSESSED. I’ve used the ‘Like a Virgin’ hair mask in the past and only ever buy it as a once in a blue moon treat because it’s incredible but pricey. This time I tried the pre-shampoo bond treatment followed by the ‘Like a Virgin’ Shampoo and Conditioner and my hair has never been so soft and shiny. I am honestly blown away with the results and will now stick with these products for my hair care as there is no looking back now. I only wish they were a little cheaper but I guess you pay for quality. The other thing to note is my hair has been falling out a lot due to being pregnant and since using these products I’ve noticed much less fallout and so that’s brilliant too!

13. december 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Thank you for your time sharing your review of our Like A Virgin Hair Masque. We're very thankful that you're looking forward to try more! Hope you'll love them too as much as we do! Be sure to sign up to our newsletter so you can get updates when your desired products are on sale! Much love; Team Coco & Eve! 🌴

Bedømt til 5 ud af 5 stjerner

Run to Coco&Eve!!!

Run to Coco&Eve!
I purchased the deep clean scalp scrub and the coconut and fig hair masque (both like a virgin), and after the second use my hair has gone from 2b to 2c curls and super defined with minimal effort! For years I’ve struggled to get much curl definition in the top layer of my hair (most damaged), but now it’s almost the same curl density throughout. From the results I had to come on here, I defo recommend the scalp scrub! Love love love!

13. december 2023
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Besvarelse fra Coco & Eve

Hi there! Thank you for your time sharing these wonderful review of our Deep Clean Scalp Scrub and Like A Virgin Hair Masque. We're glad to hear that these products have helped you achieve definition in your curls! May your hair continue to be lusciously healthy! Much love; Team Coco & Eve! 🤎

Bedømt til 5 ud af 5 stjerner

Must-have hydrating mask

I bought their must-have mask, and I must admit I really liked it. I believe it's one of the best I've ever tried! I love the scent. The price is quite high, but I believe it's worth it. I don't use it for every wash because I think it's too hydrating for my hair, but once every 2/3 weeks, I find it to be a real treat.

1. december 2023
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your review of our mask. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. Be sure to keep an eye on our website as we're amazing discounts are coming your way this holiday season! Lots of love, Team Coco & Eve! 😉

Bedømt til 2 ud af 5 stjerner

tan is gorgeous/ pump is awful

Colour of the tan is gorgeous. My sister and I bought the tan at the same time and the pump has broken on both of our bottles after only a couple of uses. Please change the pump used!!

17. november 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your experience with our Sunny Honey! Allow us to help make things right for you; kindly send us a message along with your order number at: https://bit.ly/CE_HelpIsHere - let's resolve this together! Lots of love, Team Coco & Eve 🌴

Bedømt til 1 ud af 5 stjerner

Dull, oily, product build up - not good

Tried the shampoo, conditioner and hair treatment. Never has my hair been so dull, oily and dry. My scalp was flaky and had product build up that I’ve never experienced with previous brands. Not sure how there so much hype for these products. The shampoo doesn’t clean your hair. I never had that squeaky noise you normally get when you use a good shampoo. Don’t waste your money on this stuff. Bottles are tiny too.

16. november 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thanks for sharing us your experience with our products and so sorry that they did not work for you! We'd like to help make things right for you; kindly contact us at https://bit.ly/CE_HelpIsHere 😊

Bedømt til 5 ud af 5 stjerner

Tried a range of products, love them

First of all, I'm so surprised by the amount of bad reviews I can see on here. I can only guess that it's due to the brand putting a higher price tag on their products than more popular and accessible brands, which makes people more angry when they don't achieve wanted results?
I've only ever been super happy with the brand though. I've tried the face tanning mist, which leaves your face with a lovely glow and always look super natural, no matter how 'badly' you think you might've sprayed it on.
I also tried the bond building pre-shampoo treatment and the Repair hair mask. Both have always left my hair feeling extremely soft, shiny and smooth. I've bleached my hair for the first time this year and been using both those products + Kerastase shampoo and all along been thinking 🤔 why do people say bleaching ruins your hair? Because it still feels super healthy few bleach sessions down the road... So I suppose Coco and Eve are doing something right?

1. november 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Finding the right self care products that will agree in our body/hair can be a journey. While others may experienced differently, we're very happy that you found a match in us! Rest assured we'll strive harder to provide the best quality of products and customer service as possible! Much love, Team Coco & Eve! 🤎

Bedømt til 5 ud af 5 stjerner

One of the best sunscreens I've tried!

Coco and Eve's Daily Water Gel Sunscreen is a blessing! No white cast, easy to apply, left my skin hydrated, and most of all it's fragrance free! I initially receive it as a gift and later made a repurchase for how good it is! Had a little problem with the shipping but their customer service are really sweet and helped sort things out! Highly recommended and will surely purchase again!

1. oktober 2023
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Besvarelse fra Coco & Eve

Hello there! Thank you so much for writing a review! We're very thrilled to know you love our Daily Water Gel Sunscreen! May your skin stays hydrated and protected under the sun! ❤

Bedømt til 1 ud af 5 stjerner

Stay away - Major scam hidden behind heavy marketing and branding

Bought the shampoo, conditioner and hair scrub for a pretty hefty price. Extremely disappointed, need to apply loads of shampoo because it barely makes any foam. They advertised it as bearing some sort of incredible smell, my hair didn't smell like anything, and was already greasy the next day, so pretty useless overall. Conditioner was ok but definitely not worth the price. The hair scrub was an absolute scam, I tried it 3 times and 1) had absolutely no effect 2) actually made my hair even greasier and 3) I couldn't wash it off properly and my hair was starting to look like I had sand in it, then I read reviews here and concluded I'm better off not using these products at all. I have used these products for around a week and my hair was looking as it hasn't been washed at all during that time. I got my hair out of that hell via the Tea Tree hair range from The Body Shop (which btw is around 3 times cheaper), so just a suggestion for anyone looking at oily hair products - the Coco & Eve scrub is a waste of money.

Honestly, I don't really understand how this company still survives as its products are a massive scam masked behind heavy marketing and branding.

Wish I had read reviews first, learnt my lesson!

23. oktober 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly sorry to hear that you had a less-than-pleasant experience with our products! Our shampoo is free from paraben, silicone, and sulfate making it lather less than regular shampoo, but rest assured they are cleansing your hair still.

However, what concerns us is these product altogether leave your hair greasy. Let's fix this together; kindly reach out to us through here: https://bit.ly/CE_HelpIsHere -- it will be helpful if you can also indicate your hair type and your hair problems so we can determine thoroughly how to make things better for you! Best, Team Coco & Eve.

Bedømt til 5 ud af 5 stjerner

Lovely Products

Lovely Products, helped my damaged hair, definitely buying again

9. august 2023
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Besvarelse fra Coco & Eve

Thank you so much for your time leaving a feedback! We're very thrilled to know how our products have helped you resolve your hair issues 🤎 Much love, Team Coco & Eve.

Bedømt til 1 ud af 5 stjerner

This picture says it all

I had an email and it came with this picture.
It only took me a second to realize it is false advertising.
The woman in the image is clearly holding fake hair because its not the same color or texture of her natural hair.
This makes me not trust companies that clearly don't trust their own brand which is really disappointing.
Won't buy from them at all.

8. oktober 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thank you for sparing time to share your experience with us! In case you have a purchase and did not perform to your liking, don't hesitate to message us at https://bit.ly/CE_HelpIsHere so we can help you! Best, Team Coco & Eve.

Bedømt til 1 ud af 5 stjerner

DO NOT ORDER from this company

DO NOT ORDER from this company! I placed my order 8 days ago and I am yet to receive my order and no update!! I’m very worried that I will not ever receive my order and think this is a SCAM! No Tracking details and I emailed to find out where my order is only to receive an email saying they will respond in 48 hours! Terrible!

28. september 2023
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time writing a review. We're very sorry to hear about your experience with the shipping! Definitely not someone we'd love a valued customer to experience! Should you not yet receive your order, kindly message us at https://bit.ly/CE_HelpIsHere so we can sort this out! Best, Team Coco & Eve.

Bedømt til 1 ud af 5 stjerner

Nooit ontvangen

Mijn pakket in juli besteld en tot op heden 23/9 nog steeds niks binnen. Meerdere keren contact gehad via social media, maar tevergeefs.

Helaas een grote bestelling gedaan en heel veel geld kwijt. Ik raad het iedereen af om hier wat te bestellen.

23. september 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hallo daar! Bedankt voor uw tijd om een ​​recensie te schrijven! Het spijt ons zeer om te horen over deze minder prettige ervaring. Als dit nog niet is opgelost, neem dan hier contact met ons op met uw bestelnummer als onderwerp: https://bit.ly/CE_HelpIsHere

Bedømt til 3 ud af 5 stjerner

Ho guardato per anni con gli occhi a…

Ho guardato per anni con gli occhi a cuoricino tutte le pubblicità del vostro marchio e alla fine mi sono convinta a comprare due prodotti tra i più famosi: la sweet repair hair mask e l’ Antioxidant Face Tanning Micromist. Devo dire di essermi ritrovata spiacevolmente e sorprendentemente delusa. L’abbronzante dà effettivamente quell’effetto baciata dal sole ma non sono riuscita a farmi piacere il suo odore (chiaramente parere personale e soggettivo, probabilmente sono l’unica persona al mondo a cui non è piaciuto). Non so se è possibile fare il reso una volta aperto…
La maschera per capelli invece credevo fosse davvero quasi miracolosa e invece mi sono ritrovata dopo 5 minuti dall’ averla messa con le punte tutte attorcigliate come quando si bruciano i capelli con una fiamma viva, davvero un effetto molto strano. Premetto che è vero che l’estate è appena finita ma ho sempre tenuto alla cura dei miei capelli in maniera maniacale, poiché effettuo balayage e decolorazioni da tanti anni ormai e cerco in tutti i modi di preservare le punte e le parti più fragili e più schiarite.
Al che aspetto altri 4-5 minuti per sciacquare pensando che magari la maschera dovesse fare ancora il suo effetto e che quella fosse una fase da mettere in conto. Niente. Una volta asciugati quelle parti sono rimaste bruciate del tutto anche se nell’insieme in effetti sembrano più morbidi. Se l’effetto è una morbidezza generale a discapito delle punte allora non penso che la userò ancora.

20. september 2023
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Besvarelse fra Coco & Eve

Ciao! Grazie per il tempo che hai dedicato a scrivere una recensione per il nostro Micronebulizzatore viso abbronzante antiossidante e la Maschera riparatrice dolce. Siamo così dispiaciuti di apprendere che le loro prestazioni non sono state di tuo gradimento. Risolviamo le cose per te; contattaci gentilmente qui con il numero dell'ordine come titolo dell'oggetto: https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

Quick delivery of hair items

Quick delivery of hair items, love them and for how damaged my hair been with being bleached so much in last few months it's turned my hair around, will continue to use this brand.

15. september 2023
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Besvarelse fra Coco & Eve

Thank you so much for writing a review! We're very happy to know how our products helped your hair recovered from damage! May your hair continue to shine as you deserve it! All the best, Team Coco & Eve.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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