Coco & Eve Anmeldelser 

1.319
•
TrustScore 2 ud af 5

2,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Hi. I ordered Coco and Eve volumising shampoo and conditioner from Coco and Eve website. Unfortunately, the product didnt reach me as it was in Custom clearance and believing that it will reach. I pat... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Bought shampoo gift sets direct & they were on 3 for 2 in boots. So decided to return and get a refund. GOODLUCK!!! Customer service take an age to reply and when they do you are given a list of... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I absolutely adore coco & eve sun oils & decided to try the aftersun care too. Sadly there was a mix up with the delivery through no fault of coco & eve. Their customer service was superb & they kept... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I've been losing so much hair since I started using Coco & Eve mask. I don't know if it's a coincidence or if I'm using too much of it but the shedding seems to get worse after each time I use it and... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Hårproduktbutik

Oplysningerne kommer fra forskellige eksterne kilder

With 13 Beauty Awards to our name, we are passionate about ALL beauty, especially Bali Beauty. All our products have our signature raw virgin coconut and powerful tropical Balinese ingredients to create the most innovative products in the beauty sphere.


Kontaktoplysninger

2,0

Under middel

TrustScore 2 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 57 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,0

Alle anmeldelser

(1.319)

49 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

sun protection factor 50 .

sun protection factor 50 .
I have just had a malignant melanoma removed and wanted to treat myself to the pool side set which comes with little bag to keep the products in.
I still have some treatment to go through and hope this will help me while on my holiday in Sept .
I ordered my item 4 days ago had good correspondence on delivery process and it came today with no hitches .

7. september 2023
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Besvarelse fra Coco & Eve

Hello there! Thank you so much for sharing your feedback! We're very happy to hear you got your order quickly! Hope they'll become a staple to your self-care routine! Much love, Team Coco & Eve.

Bedømt til 5 ud af 5 stjerner

Really impressed and smells divine

This relates to hair products and service. My hair is shoulder length dead straight and fine, my daughters hair is thick very long and slightly wavy. A little tends to go a long way for all products.
I've purchased the following items
Bond building pre shampoo treatment - left on for 40 mins my hair absolutely wonderful made hair look very sleek and shiny, daughters hair fair less knotty and shiny - her hair is due a trim so think results will be better following that!
Super nourishing coconut and fig hair masque - again smells lovely and gave us both lovely results, shiny, less knots and healthier looking hair.
Hydrating and detangling conditioner - amazing on both
Miracle hair elixir - lovely - I needed a tiny amount and ends only.
The products have a arrived within a day or two of ordering- I started with the masque and have brought the rest following the lovely smell ans good results.

1. september 2023
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Besvarelse fra Coco & Eve

Hello there! Thank you so much for sparing time writing this review. It makes our hearts happy and fueled us to continue striving to provide the best product and customer service! May your crowning glory continue to be healthy and shiny because you deserve it! Best, Team Coco & Eve.

Bedømt til 2 ud af 5 stjerner

Bestellung/ Lieferung top - Produkte flop

Bestellung und Lieferung kamen 2x pünktlich und es hat alles perfekt gepasst, danke auch für die Gratiszugaben 😀 Hierfür gibt es 5 Sterne.
Auch die Verpackungen der Produkte sind hochwertig und sehr schön.
Abzüge gibt es leider für die Werbeversprechen und das Preis-Leistungsverhältnis. Kurz gesagt viel zu teuer für Inhaltsstoffe und die nicht überragende Wirkung!
Da ist man bei sämtlichen anderen, auch hochpreisigen Marken, besser aufgehoben.

17. august 2023
Uopfordret anmeldelse
Coco & Eve-logo

Besvarelse fra Coco & Eve

Vielen Dank für Ihr ehrliches Feedback zu unseren Produkten! Es tut uns sehr leid zu hören, dass die Leistung nicht Ihren Wünschen entsprach. Obwohl die meisten Menschen unsere Produkte genießen, sind wir uns bewusst, dass sie möglicherweise nicht jedermanns Sache sind. Wenn Sie die Produkte jedoch zurückgeben möchten, zögern Sie nicht, uns zu kontaktieren unter: https://bit.ly/CE_HelpIsHere

Bedømt til 4 ud af 5 stjerner

i love their honey bliss set my hair…

i love their honey bliss set my hair looks super nice and its very hydrated

19. august 2023
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Besvarelse fra Coco & Eve

Hello there! Thank you so much for writing a review! We're very happy to know you had a sweet match with our Honey Bliss Set! May your hair continuously be hydrated and healthy 'cause you deserve it! Much love, Team Coco & Eve.

Bedømt til 1 ud af 5 stjerner

My first company review ever

My first company review ever. Over the years I have ordered online so many items, I have lived in two different countries in Europe. Never ever, I have received such an appalling customer and delivery experience. I ordered products on 25.07.2023., today is 17th of August, still my products have not arrived. Reached the customer service by an e-mail, the service states they will get back to you in 1-2 business days. OK, took that, initially someone responded (will look into it) after two days again - no response.
I am not interested in the products anymore. Such a disappointing experience. Sort out your customer and delivery service. Nowadays, it is not acceptable, like some kind of unreliable corner shop.

25. juli 2023
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Besvarelse fra Coco & Eve

Hello there! Appreciate your time writing a review. We're so sorry to hear about your less-than-pleasant experience with the delivery and how things were handled! We take full responsibility and rest assured we'll do better from here!

If by any chance this hasn't been resolved or you need further assistance, do not hesitate to reach us out at: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

Glad I came here for reviews

Glad I came here for reviews. I was about to buy some products from my phone, I signed up with my email and google said "error" and something about not trusting the website and the only way to access is through chrome (my laptop). I've never had that problem before. I've read enough bad reviews that I don't want to purchase from Coco and Eve. I don't want to spend $100 on my hair if it ain't going to work and make my hair worse. Thanks everyone for the bad reviews haha

11. august 2023
Uopfordret anmeldelse
Coco & Eve-logo

Besvarelse fra Coco & Eve

Hello there! Thank you for your time writing a review! We sincerely apologize to hear about your ordering experience. Rest assured this will be looked at and fix if needed.

While we strive to provide the best quality of products possible, we understand that we have different hairs/skins and conditions and our products may not work for everyone. This is why we offer a 30-day money back guarantee. should our products do not work to your expectations. Shop with confidence and if things don't work out, we definitely got your back! Best, Team Coco & Eve.

Bedømt til 1 ud af 5 stjerner

Helpdesk really bad, waited 2 months!

My package was lost 2 times because they made a mistake with the adress the first and the second time. The third time I came up with a backup adress they just cancelled the order and did not even make sure that I would get my package.

For allmost 2 months I was waiting for my products and they did not even put effort in this issue to make sure it will be okay. Why do you even have a customer service if you don’t even help your customours? I really don’t understand this.

24. juli 2023
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Coco & Eve-logo

Besvarelse fra Coco & Eve

Thank you so much for sparing time sharing your less-than-pleasant experience ordering from us! This is definitely not the kind of experience we'd love a valued customer like yourself to have. While there could be unforeseen and uncontrollable things that happen during this time, and we understand we're few moths late here, we hope you can still give us a chance to make things right for you!

Should you be ready to make another Coco & Eve purchase, don't hesitate to reach out to us first and see how we can make your incoming purchase a a little special: https://bit.ly/CE_HelpIsHere 😊

Bedømt til 2 ud af 5 stjerner

Daily radiance primer has a strange smell

Not a fan of the radiance primer. Used it and kept smelling a strange smell all day and realized it was the primer. Can’t use it anymore the smell is awful.

19. juli 2023
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Besvarelse fra Coco & Eve

Thank you for your time sharing your review on our Daily Radiance Primer. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We formulated this product free from fragrance to cater people with sensitive skin. The active ingredients on them may have caused the acquired smell that is surely not for everyone.

Let's discuss this further on how to make things better for you! Feel free to contact us thru: https://bit.ly/CE_HelpIsHere

Bedømt til 2 ud af 5 stjerner

Been ordering coco eve for 4 years now…

Been ordering coco eve for 4 years now and the last 2 orders I placed have faulty pumps, sadly this can’t be fixed.

15. maj 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

We're so sorry to hear what happened to our Sunny Honey Bottles! Can you kindly send us your order number and more details about experience at https://bit.ly/CE_HelpIsHere -- let's walk through this and see how we can fix your bottles together 😊

Bedømt til 2 ud af 5 stjerner

The tan foaming pump is broken

The tan foaming pump is broken
Been ordering all the time without issues until last 2 orders both times pump blocked first time using a bottle
Waste of money, I have to find new supplier

19. juni 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

We're so sorry to hear what happened to our Sunny Honey Bottles! Let's fix this together; kindly send us your order number and more details about experience at https://bit.ly/CE_HelpIsHere 😊

Bedømt til 1 ud af 5 stjerner

Avoid any purchases from this company

I purchased the virgin hair shampoo, conditioner and mask.
Thought I was getting a premium and high quality hair care set what I got was quite the opposite.
The products are nothing but poor quality, cheap, foul smelling items that are substandard to drug store products , what's more, delivery was late and customer service was below parr.
I feel robbed of £50. If you want a luxury shampoo ask your hairdresser. AVOID THIS COMPANY.

12. juni 2023
Uopfordret anmeldelse
Coco & Eve-logo

Besvarelse fra Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team! We're so sorry to hear that our products did not met your expectations and on top of that, you had a less-than-pleasant experience with the delivery and our customer service. We take full responsibility on these and will assure you that we'll do our very best to be better from here. 😊

In case you have other feedback and suggestions, our inbox is open for you: https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

Perfect for Olive Skin

i’m olive skinned and go abit grey if i don’t go in the sun often so i got impatient so wanted a quick fix instead of sun bathing so i got the ultra dark tan and OMG where have you been all my life. LIT looks just like i’ve been on holiday no patches, barely any smell (i liked the smell) i wouldn’t use ultra dark if i was fair skinned as it would possibly (definitely) come up orange (obviously)😅 but for me it’s a lovely dark bronze. I’m so happy 😍, one thing i do have black knees but that’s just because i didn’t read the instructions correctly, never time i’ll lay off the knees lol! oh and it has transfer on to my clothes so i wouldn’t wear your best pjs or have your best sheets on, but it has been pretty hot. i’m sold.

25. maj 2023
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Bedømt til 5 ud af 5 stjerner

Excellent product, fast delivery

After I placed my order, I read the reviews on here and very nearly cancelled my order. I'm so glad I didn't!!! My experience has been nothing but positive.
As a pretty much newbie to tanning, I had an awful result with skinny tan so decided to try something else. I ordered the coco and eve sunny honey bali bronzing foam in medium (I'm very pale), I selected standard delivery but it came the very next day! I did all the proper skin prep the night before and then last night used the tan. I slept in it overnight then washed it off today and the result is brilliant! Not orange at all, no streaks or patchiness. I don't understand the other reviews about the smell, as it smells lovely! (And that's coming from a pregnant lady with a very strong sense of smell currently!)
Thank you so much Coco & Eve, you've definitely got a new loyal customer.

26. maj 2023
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Bedømt til 1 ud af 5 stjerner

I actually wish I did more research…

I actually wish I did more research about this product. The product is very attractive. The smell is so lovely. However that is where it ends. I’m trying to work out what ingredients are in it to agrivate my skin. But this product is absolutely awful to the point my skin is bleeding. It certainly does not moisturise. It actually dries out the skin (my doctor said possible a marketing ploy 🤷‍♀️) My skin as never felt so bad

20. maj 2023
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Bedømt til 1 ud af 5 stjerner

If I could give 0 star I would

If I could give 0 star I would. Package was meant to be delivered between 1-2 days, you said you would deliver Saturday (3rd day) between 19:00-21:00 and have now cancelled delivery. Awful service

20. maj 2023
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Bedømt til 1 ud af 5 stjerner

Overpriced, terrible customer service.

Overpriced and they do not honour their discount codes.

I placed 2 major orders with them and both times received as a thank you a 20% off discount. There were no exclusions stipulated. The code didn’t work and I contacted their customer service for support. Turns out the code is not to be used on any new product, kits or bundles. I told them they did not stipulate that and so legally they need to honour the code. After weeks of back and forth with them harassing me almost daily because I told them I’m giving up and will not be returning. They are now trying to get my business by telling me to go ahead and purchase and they’ll refund the 20% after I’ve already paid. After all the hassle I am not going to believe them. They owe me 2 20% off codes and they’re not willing to honour them. I will be reporting them to fair trade.

Nearly $40 a bottle for 250ml? Extremely overpriced. I’m going back to Jeval where you can buy a litre for the same price.

10. maj 2023
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Bedømt til 2 ud af 5 stjerner

It was so exciting when I first used

It was so exciting when I first used, I tend to shampoo once a week and condition every day, maybe that’s why, but after four weeks and a whole bottle of conditioner used I literally ran home to use a sulfate packed anti dandruff Tesco shampoo three times just to feel clean again. It’s a shame cos it’s started off so well, and even though the bottles are tiny a little goes a long way. Just doesn’t actually clean and weighs hair down over time. Too expensive for the result. I still feel dirty 😂

29. april 2023
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Bedømt til 3 ud af 5 stjerner

Coco and Eve Tan mousse smells strong!

used the Coco and Eve Tan mousse, brought it as it says it doesn't smell like self tan. I thought it smelt exactly like it, and very strong! someone commented that they could smell it on me the next day even though I had washed it off and was wearing perfume....tan colour came out good, but won't be using it again due to the strong aroma, have used much better, milder smelling self tans in the past.

10. april 2023
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Bedømt til 3 ud af 5 stjerner

Inhaltsstoffe beachten!

Habe die Haarmaske selbst oft benutzt und war wirklich beeindruckt, da sich die Haare super weich angefühlt, leicht kämmbar waren und hervorragend geduftet haben. Nach einigen Recherchen bzgl. Silikonfrei, zu den auf der Seite Coco & Eve veröffentlichten Inhaltsstoffen, sieht es aber ganz anders aus!
…. Polyquaternium-22 … ist eine billigere Variante zu Silikon, welches die meisten Hersteller verwenden um ihre Produkte als Silikonfrei deklarieren zu dürfen - das is einfach nur Mikroplastik..! Warum das Haar so geschmeidig weich ist, ist ganz simple zu erklären. Durch Polyquaternium wird ein Film über das Haar gelegt welches schwer zu entfernen ist und auf Dauer das Haar darunter auf kaputt macht. Schaut mal auf der Seite thinkbio.at vorbei wird dort alles erklärt!

13. februar 2023
Uopfordret anmeldelse

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