Coco & Eve Anmeldelser 

1.319
•
TrustScore 2 ud af 5

2,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Hi. I ordered Coco and Eve volumising shampoo and conditioner from Coco and Eve website. Unfortunately, the product didnt reach me as it was in Custom clearance and believing that it will reach. I pat... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Bought shampoo gift sets direct & they were on 3 for 2 in boots. So decided to return and get a refund. GOODLUCK!!! Customer service take an age to reply and when they do you are given a list of... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I absolutely adore coco & eve sun oils & decided to try the aftersun care too. Sadly there was a mix up with the delivery through no fault of coco & eve. Their customer service was superb & they kept... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I've been losing so much hair since I started using Coco & Eve mask. I don't know if it's a coincidence or if I'm using too much of it but the shedding seems to get worse after each time I use it and... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Hårproduktbutik

Oplysningerne kommer fra forskellige eksterne kilder

With 13 Beauty Awards to our name, we are passionate about ALL beauty, especially Bali Beauty. All our products have our signature raw virgin coconut and powerful tropical Balinese ingredients to create the most innovative products in the beauty sphere.


Kontaktoplysninger

2,0

Under middel

TrustScore 2 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 57 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,0

Alle anmeldelser

(1.319)

49 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great customer service and products

I made a mistake and ordered the elixir, which had silicones in it. I don’t use silicones on my hair and reached out to coco and eve to ask for a refund and was sending the product back. Instead, the customer services gave me a full refund, without asking for the product back. This just shows how much they value their loyal customers. I have been using their hair care range for years and will continue to. Thank you for a pleasant experience..

27. september 2024
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Besvarelse fra Coco & Eve

Thank you for your time sharing your experience. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We always strive to provide the best products and customer experience as much as possible! Should you have any concerns, you know the drill: https://bit.ly/CE_HelpIsHere 😉

Bedømt til 2 ud af 5 stjerner

I was expecting the same results I saw…

I was expecting the same results I saw in their advertising on FB. Just typing that now makes me feel like an idiot. I did not get the results I was expecting. My hair is now dry and dull after using their super hydrating shampoo, conditioner and mask. My hair only felt soft when wet. Also my natural curls have fluffed rather than become more defined. My curls have also straightened rather than bounce. I am disappointed and won't be buying from Coco and Eve again. I will go back to my favourite, which was cheaper and a far superior product.

12. september 2024
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your review. We are truly sorry to hear that our Super Hydrating Shampoo, Conditioner, and Mask didn’t perform to your expectations. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We hope you can share with us more details about your experience so we can further look and see how we can help make things better for you. Kindly reach out to us at: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

I Coco & Eve Sunny Honey Face tanning micromist

I recently used the Coco & Eve sunny honey antioxidant face tanning micromist.
Within seconds of application my face started to burn. My skin became red and swollen. I immediately washed my face and after a while the redness subsided.
I have never had a skin reaction to any other facial tanning products before. I can’t recommend this product.

14. august 2024
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Besvarelse fra Coco & Eve

Hi there! Thank you so much for sharing your review and very sorry to hear our Face Tanning Micromist didn't perform as expected. We'd like to help make things better for you --- kindly contact our customer service team here for further assistance: https://bit.ly/CE_HelpIsHere

Bedømt til 2 ud af 5 stjerner

tegenvaller! Maar service top!

Twee sterren omdat m’n haar wel lekker ruikt. Verder absolute tegenvaller. 100 euro uitgegeven voor shampoo, conditioner en miracle hair elixer (en dit was met korting), dus serieus veel geld. Maar het resultaat van gebruik zoals beschreven is echt triest. M’n haar is nog nooit zo droog en pluizig geweest. Wat een tegenvaller!

Update 02-09: de klantenservice nam na de reactie op de review mijn klacht uiterst serieus en dat vind ik wel echt waardevol en heel keurig. Ik vind dat mijn klacht heel goed is afgehandeld, dank daarvoor!

29. august 2024
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Besvarelse fra Coco & Eve

Hallo daar! Hartelijk dank voor het delen van uw ervaring met ons product en het spijt ons zeer dat het voor u niet goed werkte! We willen het graag voor u verbeteren. Neem contact op met ons klantenserviceteam zodat we dit kunnen starten: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

Over priced 

First time I have purchased from Coco and Eve and I am disappointed with the size of the products if this are full size, I would not like to see the miniature ones. I think they are very overpriced for the amount of product.
I purchased
Hair repair treatment
Antioxidant tanning mist
Sunny Honey tan
Brush

27. august 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello Jayne! Thank you so much for your time sharing your feedback! We are truly sorry to hear that you find our products expensive. The price reflects not only the years of careful formulation and testing, but it also helps assure the highest possible quality and ethically sourced ingredients are only used for all our products. If you have questions or need assistance, don't hesitate to contact our team at: https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

I love the scent of the Antioxidant…

I love the scent of the Antioxidant Glow Cream Dragon Fruit and how it added glow on my face!

27. august 2024
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Besvarelse fra Coco & Eve

Hi Dyona! Thank you for your time sharing your thoughts about our Antioxidant Glow Cream - we're thrilled to know you love its scent. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team! If you have other feedback or suggestions, don't hesitate to share them to us at: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

Don’t waste your money.

Don’t waste your money.

I purchased like a virgin Coco and eve, shampoo and conditioner. The first day, my hair was so unruly, even after straightening it, and the second day, it was so weighed down and greasy, I had to wash it immediately. Just a horrible product.

Absolute waste of money. Appalling that companies sell such rubbish and people use their money in hope to achieve a great result. Terribly disappointed.

17. august 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi Vanessa! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly sorry to hear that our products didn't perform to your expectations. We'd like to help make things better for you - don't hesitate to contact our team with your order# at: https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

I think I just wrote a review saying…

I think I just wrote a review saying that a missing product that Customer Service promised me they would send has not but this order has just arrived and I would just like to say that Coco and Eve provide really good products really good quality and even though I thought my missing product wasn’t gonna turn up now has just now I will continue to buy from this website. I love their products. I absolutely love them. They’re really good quality they last and I’m just addicted to buying things from there so Customer Services please ignore previous comment and thank you for sending my replacement.

7. august 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi Christine! Thank you for your time sharing your your experience with us. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team! If you have questions or needing assistance, don't hesitate to reach out to us anytime: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

False advertising

The product does not produce the results you see in their marketing. The quality of the product is terrible and after using the shampoo/treatment my hair was dull and felt like straw. Better off buying cheap nasty hair products for those kinds of results. Waste of your money. I regret trying out this product and feel like a fool for believing the advertising.

31. juli 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly sorry to hear that our product didn’t perform to your expectations. We hope you can share with us more details about it so we can further look into this and see how we can help you. Feel free to write back via our customer service at: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

Smells awful and did not feel nice in…

Smells awful and did not feel nice in my hair.
I purchased the shampoo, conditioner and treatment.

5. september 2023
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi Roisin, we are sorry to hear about your concerns about our product. Do you mind dropping us a message here https://bit.ly/CE_HelpIsHere for us to further assist?

Bedømt til 1 ud af 5 stjerner

Bad products and dishonest company

I was shocked to see the score of this company here vs on their Website, where they show up as 4.8, however, after my experience with them, I totally understand why.

I have purchased 3 different products from them and submitted feedback on the shampoo & conditioner specifically. Unfortunately the product is not good, it has done nothing for my hair and it is too pricey for the size. I submitted my feedback through their Website with a 3 star score and shared my input.
Turns out my comment got deleted.
When I confronted them and asked where my comment was, they kept gaslighting me giving me discount codes and apologizing, but never addressing the issue or taking accountability. However, you can still see all the (allegedly) 5 star reviews (shocker!).

Long story short, their products are not good and they, as company, are dishonest. I will definitely not be purchasing from them again.

25. juni 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi Mariana,

It looks like our products didn't quite hit the mark for you. We're really sorry to hear that. As much as we'd love to be miracle workers, sometimes results vary from person to person.

We also noticed you mentioned some of your reviews have gone AWOL. You're not alone – we've had a few other customers reach out, wondering where their 5-star feedback disappeared to. We're currently on the case with our review partner to get those missing reviews back in action.

As a token of our appreciation for bringing this to our attention (and for sticking with us through the hiccups), we’ve offered some discount codes. Think of it as a little love note from us to you.

We're genuinely sorry we missed the mark this time, but we're dedicated to learning from this and improving our services so we can better meet your needs in the future.

Bedømt til 1 ud af 5 stjerner

Overpriced hair products with nasty ingredients

I just don’t understand the reason behind these overpriced Products. It still got all the nasties like silicone etc in the elixir. Ok, the products smell nice and make the hair momentarily smooth. That’s not the reason why people choose pricey products over the drugstore brands
Maybe the shampoo doesn’t have sulphates but that’s it

8. juli 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi there,

We are sorry that our product ingredients did not meet your expectations. We understand your concerns about some of the ingredients. Your feedback is incredibly valuable to us, and we genuinely appreciate it. Rest assured, we are committed to continually improving our formulas to better serve our customers.

Thank you for taking the time to share your thoughts with us. Have a wonderful day ahead!

Bedømt til 5 ud af 5 stjerner

Great, friendly service

Karina offered great, friendly service, very fast and efficient. Replacing my item that was delivered to the wrong place.
Unfortunately, Evri let them down, but was sorted in good time.

5. juli 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi Grace,

Thank you so much for your kind words! We’ll be sure to pass along your lovely feedback to Karina – she’ll be thrilled to hear it. We apologise for the inconvenience caused by the last mile carrier's service. Please know that we are working closely with them to ensure a smoother delivery experience in the future.

Thank you again for your understanding and support!

Bedømt til 3 ud af 5 stjerner

Seriously dissatisfied

I ordered products which are expensive and they were to get delivered by Evri, after 15th June no more correspondence from Evri, thy said it’s up to sender to resolve problem. Have contacted Coco & Eve countless times and never received a single email. I will never purchase from Coco & Eve again, you’ve just lost a good customer. Since I wrote this review I’ve had an email from Coco n Eve apologising and will send out my order again

4. juli 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi Karen,

Thank you for taking the time to leave us a review. We’re sorry to hear that you’ve had trouble getting assistance – I do see that your last exchange with Nick on 8trh July and He has assisted you successfully with the replacement order and the order has successfully reached you on 11th July.

Let us know if it's not the case, and we will be more than happy to further asisst.

Hope all's well! Cheers!

Bedømt til 1 ud af 5 stjerner

Makes my hair feel like straw

Makes my hair feel like straw. Small bottles for the amount paid.

20. juni 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. We are truly sorry to hear that our products didn’t perform to your expectations. Let us help you! Message us at: https://bit.ly/CE_HelpIsHere

Bedømt til 5 ud af 5 stjerner

Amazing …

This is my first time ordering from coco and eve and I am so happy my hair looks super soft and shiny
I am waiting till next month to order the mask smoothner
Will definitely be ordering again

19. juni 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team. If you have questions about our products, you can always reach us by clicking this link https://bit.ly/CE_HelpIsHere or through any of our social media channels (Facebook, Instagram, and TikTok)

Bedømt til 1 ud af 5 stjerner

Desaster

Bin auf die Instagram-Werbung reingefallen. Der Selbstbräuner sieht nach einmal Beine rasieren fleckig aus, insgesamt ist er stark orange im Unterton und reagiert mit anderen Produkten der selben Reihe. Habe das Sonnenschutz-Öl gekauft und kurz nach dem Auftragen ist der Selbstbräuner verlaufen. Man ist mit günstigen Drogerie-Produkten besser bedient. Rückabwicklungsprozess ist ein Desaster, es wird kein Rücksendeetikett zur Verfügung gestellt und nicht alle Informationen zum Rückversand gegeben. Angeblich bekäme man sein Geld zurück, sobald man versichert verschickt hat. Aber da das ohne Infos nicht möglich ist, gibt es auch keine Rückerstattung. Hände weg!!!

19. juni 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu teilen. Ihr Feedback ist uns auf jeden Fall wichtig und Sie können sicher sein, dass es an unser Coco & Eve-Team weitergegeben wird. Es tut uns wirklich leid, dass unser Sunny Honey nicht Ihren Erwartungen entsprochen hat. Lass uns dir helfen! Schreiben Sie uns eine Nachricht an: https://bit.ly/CE_HelpIsHere

Bedømt til 4 ud af 5 stjerner

Gentle and actually cleans hair

One of the first “sulfate free” (although it does use a sulfate derivative) shampoos that doesn’t leave my hair dirty, oily and in need of a wash in 1 day. Finally I can wash my hair with something less harsh, that actually works. The Like A Virgin mask smells amazing and is like therapy for your hair. Only complaint is the price and the fact that I have to have it delivered, I wish this was sold in stores.

15. juni 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team! Our products are also available through various retailers. Check out which one is near your area at: http://bit.ly/CEStockist

Bedømt til 1 ud af 5 stjerner

So I bought the mini sets as they come…

So I bought the mini sets as they come up on sale again. My very first order was amazing, however this was NOT! the reason I ordered was to get the minis again only to receive an email conveniently saying they were out of stock but deliver the other items which I didn't really need ( ordered these yo get FREE delivery) really disappointed, how could they be out of stock when this was all over the social media platforms promoting them. Sad to say ill no longer purchase again. I never write reviews so I really am disappointed with not receiving the bali babes and hair minis .

28. maj 2024
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Besvarelse fra Coco & Eve

Hello there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team! Feel free to reach out our customer service team should you need further assistance at: https://bit.ly/CE_HelpIsHere

Bedømt til 1 ud af 5 stjerner

First and last order

First and last order. I will never order from here again
I placed my order for a number of products however the 2 main products I wanted which is why I ordered from here in the first place after 13 days of chasing them as to where my order is I got an email of a refund and guess what, yes the two items which I wanted were now out of stock. My order should have been picked and shipped 1-2 days after my order was placed and I would have got my items
Now I am left to find alternatives for my holiday and not only that I have a very upset little girl
These items should never have been allowed to be purchased if they were out of stock and I will never ever buy from you company again

27. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Coco & Eve

Hi there! Thank you for your time sharing your review. Your feedback is definitely important to us, and rest assured that it will be shared with our Coco & Eve team and we will do necessary changes if needed to provide a better experience for everyone. If you have more feedback or suggestions, feel free to contact us at: https://bit.ly/CE_HelpIsHere

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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