Coco & Eve Anmeldelser 

This review isn’t so much about the products but more the customer service I recently received. I reached out to Coco & Eve after having a severe allergic reaction to their gradual tanning lotion. I had been using this product without any issues & loved it so purchased it again when I had run out. However this time I reacted. I contacted them to tell them as it was odd that I hadn’t reacted with my previous bottle, I wondered if it could be a dodgy batch. They were helpful at first and seemed genuinely concerned. They asked me to provide a long list of information so they could ‘investigate’. I gave them all the info they had requested. After that they didn’t want to know. They said they weren’t receiving my emails, so I sent them the information again & again & again. I thought perhaps emails were getting lost in the conversation thread so contacted them again starting a new thread. No reply. I reached out again addressing the email to the agent that had been assisting me in the beginning. No reply. I tried a few more times and just got ignored. I’m left with a gradual tanning lotion that I’ve had to chuck because I can’t use it. I’m pretty sure they had no intention of ‘investigating’ and were just ticking a box. They didn’t want the hassle of it and didn’t offer me any sort of refund/goodwill gesture. My intention was to just make them aware in case it happens to any other customers but this fell on deaf ears. Not very good customer care if you ask me!

I never write reviews but this time I feel I have to warn people! Worst sun crams, oil SPF protection Ever! After getting excited that I bought great sun protection to boost tan on holidays I instead burt severely as I wasn't using sun protection at all! and to the shock I was using spa 50!! Never ever ever buy these products at all! I am shocked In disbelief how badly I was burt after using spf 50. Worst ever products

I placed my order with what I believed was plenty of time for it to arrive before leaving for vacation. I specifically chose to order directly from Coco & Eve because I assumed purchasing through the company’s website would provide a better customer experience than ordering through Amazon.

A day or two after placing my order, I was surprised to receive shipping notifications indicating that Amazon was handling the fulfillment and delivery. That was confusing because, as a customer, I expected there to be some advantage to ordering directly from Coco & Eve rather than through Amazon.

What I later realized is that ordering directly through Coco & Eve actually appears to add an extra step to the process. The order is first placed through Coco & Eve and then routed through Amazon for fulfillment and delivery. As a result, the process takes longer than simply ordering through Amazon directly. From a customer perspective, that creates a worse experience, not a better one.

Unfortunately, the product did not arrive in time. Because of the delay, I no longer needed the item and contacted customer support to discuss my options. Rather than acknowledging the inconvenience or making any effort to accommodate the situation, the responses I received focused almost entirely on repeating company policies.

What makes this experience particularly frustrating is the contradiction in how the ordering and return process works. If I order directly through Coco & Eve, my order is still shipped through Amazon’s fulfillment network, yet I am responsible for paying return shipping costs if I need to send the product back. Meanwhile, had I ordered the exact same product through Amazon, I likely would have received it faster and would have had access to Amazon’s free return process.

From a customer’s perspective, that simply does not make sense. The company is asking customers to accept a slower fulfillment process and less favorable return terms for the privilege of purchasing directly from them. There is no clear benefit to the consumer. In fact, the direct purchase experience appears to offer fewer advantages while placing more responsibility and cost on the customer when something goes wrong.

The most disappointing part was the customer service. I was not looking for a policy to be copied and pasted back to me. I was looking for a company to recognize that the product arrived too late for its intended purpose and to make a reasonable effort to help. Instead, every response focused on what the policy says rather than what would be reasonable given the circumstances.

The overall experience left me feeling that once payment was collected, customer satisfaction became secondary. The delayed shipment created the issue, yet the burden of that inconvenience ultimately fell on me as the customer. Good customer service requires more than simply enforcing policies. It requires a willingness to consider the customer’s experience and make reasonable accommodations when things do not go as planned.

The product itself may be excellent, but the purchasing experience was not.

I used the hair elixir oil, and for the first time in my life had incredibly itchy scalp and small painful bumps all over my scalp. Super painful. I do not recommend.

Honestly wasn’t sure what to expect

I’m naturally fair and used to hide from the sun due to being a larger lady and fear of burning
Saw a FB ad for the 30spf oil and seen as I’ve lost 8st and can finally feel confident out in the sun in my first ever 2 piece I thought I’d give it a go

Firstly. The smell. It’s heavenly. It’s your perfect holiday smell in a bottle. Vanillas. Tropical. Amazing

Secondly. Application. A little goes a long way. It absorbs nicely and doesn’t leave you feeling oily. Plus it leaves you looking glowy

Thirdly results. Okay. I’m not exactly a bronzed goddess due to maybe only an hours exposure each day on our 3 day trip. BUT. I have tan lines. Actually freaking tan lines And I’m a lovely golden colour No burnt bits. And the softest skin I’ve had in years.

Highly recommend

This review is purely based on customer service, or the complete la k of it.
Product wise I love the stuff but having had a really bad experience with a lost order and no support I will not be purchasing on line again.
Messages ignored, no refund for the missing order forthcoming.
Evri confirmed the order was missing and confirmed to Coco & Eve but they are still not responding to any of my emails.

I received the exfoliating mitt and suntan lotion and decided to make a return so I wrote to them. This is the reply:
"Thanks for reaching out! We totally get wanting to keep your skincare stash just right. I'm escalating your request to the team who will provide you with the return instructions and make this process as smooth as a tropical breeze. They'll be in touch soon to help you out!
Best regards,
Coco & Eve Concierge"
I do not understand why the matter required to be “escalated” when I was simply requesting a return address. After receiving no further response, I emailed again a few days later asking for the address, however my email was ignored.
Although the website appears to accept returns, customers are repeatedly referred to another department rather than being provided with straightforward return instructions. My concern is that the process is intentionally delayed until the 30-day return period expires.
Based on my experience, I would avoid purchasing from this website as the customer service has been extremely poor. There is no telephone number provided and no company registration details displayed, which raises concerns regarding the company’s transparency and location.
UPDATE - emails seemed to not be received (I never got them) and they refunded the mitt without returning it which was nice. I decided to keep the suntan lotion and it was ok (not brilliant but ok). My biggest issue is that I think this is a Chinese company and as China mandatory test on animals I will not purchase from there knowingly and the company has failed to tell me where the products come from.

False advertising. No difference to my hair. Bought it from Myer, their moderator refused to publish my honest reviews. Waste of $50

HONTEUX
J'ai commandé l'autobronzant sunny honey. J'ai bien reçu le produit sauf que le produit est inutilisable, la pompe ne fonctionne pas, ce n'est pas de la mousse, le liquide se repend partout. Je leur ai demandé un geste cial. Après 18 mails a me prendre pour une imbécile et me décourager , j'ai laissé tomber. Voilà ce qu'est la marque Coco&Eve, une HONTE !

Absolutely awful experience with Coco & Eve.

My parcel was marked as delivered by Evri but never arrived. Customer service repeatedly told me in writing that my refund had been approved and “raised for processing”, only to suddenly change their story and refuse the refund.

I’ve spent days chasing updates, receiving conflicting information from different agents, and being passed around in circles. The so-called “proof of delivery” photo doesn’t even clearly prove the parcel was delivered to me, yet I’m now being made to fill out forms and provide signed statements just to continue the investigation.

For a company that’s happy to take your money quickly, the aftercare and customer support have been shocking. Extremely stressful and disappointing experience.

So shocked by the price of this shampoo vs the quality for my hair. The marketing is definitely really good as I fell for it. During using the shampoo, my hair falls A LOT, it's clearly damaging my hair more than nourishing it. I have naturally wavy hair, and after use it's just flat and looks a bit frizzy but not good at all. Very very disappointed for this extravagant price. DO NOT BUY.

Awful awful awful Customer Service. Will never order again. Ive been using Coco & Eve for some years now. They are fine until you have a problem with them then things become a nightmare…

I placed an order with them and there was a fault with one of the products. Not particularly cheap I hasten to add. When trying to contact them, they just kept saying they couldn’t locate me from the order number I had placed four days earlier. Nor could they track me from my email or address with postcode.

They then sent me a further form to fill out, but I can’t get past the first question as they don’t recognise my email so unable to continue further with my complaint.

I tried to send a video showing the issue with the product, but you can’t download that onto their website either!

Stay well clear of this Company as if you get a defective item, you can’t get anywhere.

Very disappointed wish I could give them minus score. No customer service at al when I tried to return the frizz mist.
I use and really like the miracle elixir but won't be shopping from them anymore after this.
Coco and Eve you've just lost another customer.

I tried their different shampoos and conditioners which I didn't really like and don't work for me, but their Like a Virgin Hair Masque is amazing, leaves my hair super soft and smells really good. I also like their Claryfying Detox Shampoo to use now and again - it makes my scalp feel refreshed but still gentle enough.
I also had an issue before with a missing order, and it did take a bit of time to solve with their support, but eventually I got the products I ordered delivered

Bought the face tanning mist. Used as directed and did not change colour at all. Tried a second time and applied twice as much as directed- still nothing. Same colour as when I started

I’m extremely disappointed with my experience ordering from Coco & Eve. I was really excited to try the products, but unfortunately the entire situation has been frustrating from start to finish.

The tanning mousse itself was honestly awful—orange, patchy, and really uneven. It clung to certain areas while completely missing others, leaving a streaky, unnatural finish. And just to be clear, I’m not exactly a tanning newbie—I know how to prep my skin and apply tan properly, so this definitely wasn’t user error.

What’s made this even worse is the lack of communication. If there had been a delay or an issue, I would have appreciated honesty and transparency—but being ignored altogether is unacceptable for a brand of this size.

I even did a test run of the product on my legs before using it fully, which I’m now very grateful for. Had I used it all over my body ahead of my holiday, I would have been absolutely mortified and left with a huge mess to fix. That alone has really shaken my confidence in the products.

At this point, the longer my emails go unanswered, the more I feel compelled to share my experience publicly so others are aware of the level of customer service they might receive.

I really hope Coco & Eve address this, but based on my experience so far, I wouldn’t recommend ordering from them.

Poor customer service. Poor product. Just poor. Will never use again

I really wanted to like this product (shampoo/conditioner) but unfortunately it didn't agree with my sensitive scalp. I had a flair up of psoriasis and seemed to start losing more hair than usual. It also made my hair feel like straw and go extra frizzy

Tried the gradual tan. It is not supposed to transfer to clothes or bedding. I used it on just my arms and chest. It seemed dry but in the morning my sheets were covered. The company suggested I wait longer for it to dry. I have used many tanning products but none have been this difficult to use. Sad thing it feels nice on the skin.

Been using the tanning foam for many years, last 2 bottles Iv had have been awful. The first one the liquid was pouring out all over the room as the pump was broken. Had to get in touch via instagram as couldn’t via there customer service portal on the website. Has explained it had ruined the new mitt it came with, had to send videos of it leaking all in the bin for them to provide a replacement bottle only ( no mitt) after many messages. New bottle came and has done the exact same thing. Won’t be buying from them again as unreliable, and when tanning it is usually late at night or first thing in the morning so if you need a reliable tan for a special occasion you just cannot trust there product will perform for you. I ended up using another big branded tan that id had stored in the same place and opened 8 months earlier and that worked completly fine. I asked the company if they had changed something in the bottle/ formula/ pump so that it didn’t foam and was just running out the bottle which they denied. Time to switch brands for me unfortunately.