Clyde's Leather Company® Anmeldelser 

Forget these guys. Their customer service is terrible. They take orders that they know they can't fill and then leave customers hanging. We'll be shipping in 5-7 days they say...repeatedly. For those who get an order, maybe things are fine but a large percentage of customers get nothing, meanwhile on their website they are misleading about reviews. Again, forget these guys.

Unfortunately, it took me canceling my order after 10 days of silence before anyone from Clyde’s contacted me personally. During that time, I repeatedly attempted to get an update on my order.

The phone number listed by your company provides no meaningful option to speak with a live representative, only an automated text service. I used that service multiple times, emailed your company, and still received no explanation until after I canceled the order.

This is particularly disappointing because this is not my first experience with Clyde’s. It is my second attempt to purchase your products, and on both occasions my order remained unfulfilled for an extended period without proactive communication. In both cases, I was left wondering whether my order had simply been forgotten.

Had I been informed from the beginning that the Smoke Brown Recoloring Balm was backordered, I could have made an informed decision to wait or purchase elsewhere. Instead, I was repeatedly told my order was simply “processing,” only to learn after canceling that the product was actually out of stock.

While I appreciate the offer of a 10% discount, it does not address the underlying issue. The problem was never the price—it was the lack of communication, the inability to reach a live customer service representative, and the repeated failure to fulfill an order in a reasonable timeframe.

I had hoped to use Clyde’s products to restore the leather seats in my Cadillac, but after two unsuccessful attempts to receive products I paid for, I no longer have confidence in placing another order.

Please proceed with canceling my order and issuing a full refund. I also hope my experience is shared with management so they understand how a lack of communication can cost a company repeat customers.

Product is very easy to work with and has great coverage when marching your existing color. I was changing the color of 2 recliners from a brown to a dark gray and has taken several coats to get a full covered and even finish. I imagined I would need more product for this project but it has taken much more then I was expecting. If taking a project on like this plan to use 2 to 3 jars per recliner. Customer service did a great job and giving some helpful tips for applying this and they were helpful.

This company is SCAM. Basically a Chinese company pretending to be American. No live customer service but AI, the ai tells you they are transferring to live agent and next they hang up saying no agent is available . They promise cancellation, refund, discount, deliver none of them. You get stuck with expensive products.

Never received the product. Customer service wouldn’t send it to me saying the order had been fulfilled. It went to the wrong address. Company wouldn’t work with me to fix the problem OR give me a refund.

Recoloring balsem besteld voor bijkleuren van lederen bankstel donker bruin wegens krassen van huisdieren. Product werkt fantastisch, dekt blijvend in 1 beweging met het bijgeleverde sponsje, droogt onmiddellijk. Zeer eenvoudig aan te brengen met ongelofelijk goed resultaat. Dit is een product dat doet wat het beloofd voor een mooie prijs

Horrible company. Like many others here, I ordered a full kit and it took about a month to arrive. They made up some BS excuse and gave me 10% back as a credit, which was nice, but it took over a week after that for the product to arrive. When it did, it was the entirely wrong color despite me doing their "test" online. Not even slightly close. I reached out to them through their "easy returns" process, and it's anything but. Their AI assistant gave me some info, then it sent me to a real person who said the opposite. 4 days in and no return table was sent, they said for me to send it myself which would be $20 out of my own pocket for a kit that cost $120 so, that's insane. Especially considering how long it took to get to me, and the fact that it's wrong. There's been no resolution, no mention of any sort of return tag so that even if I DID send it back, it doesn't have an order number or return ID or anything, it just says "return processing". 5 attempts to email, a chat with their AI on their website who just directed me to the same "help" email that hasn't responded to anything. Either this company is a scam or it's being run by people who don't know how to do customer service because it's horrible. Now, not only am I out $100, but the tan leather in my car is still not fixed, now has a patch of the wrong dye on it, and will cost me hundreds to have it professionally done to fix what I was attempting to fix and then this mess on top of it. Avoid this company and this product at all costs. Maybe it works, if it's the right color, but if you have any issues forget about it because they will just ignore you until you're outside of the return window.

This company is absolute garbage. Ordered the full kit over 2 weeks ago with 3 day shipping. Still no tracking info or anything. Contacted the company 4 days ago to cancel my order. Still is not cancelled. I guess I will just have to dispute the charges.

Bought leather repair kit following IG ad and paid for faster shipping. Weeks go by with nothing. Reached out and was given excuses and promised a refund, which never came. Had to dispute the charge with my credit card co.

Slow shipment, ordered grey balm, was labeled correctly but it wasn’t grey. It was some odd tan color. Sent an email, no response and no resolution. Terrible experience

This stuff worked great and was way more affordable than replacing the seats.

The recoloring balm did a great job covering a couple of spots on our sofa.

Horrible customer service!!!
Ridiculous and Incompetent AI chat system. I ordered their leather conditioner, but instead I received the leather re-coloring balm. I immediately went on line to the AI chat system and told them of the problem. They said they would email a shipping label so I could return the wrong item and they would replace it with what I had actually ordered. That was May 23, it’s now June 2 and I’m still waiting for the shipping label after many repeated chats asking for the shipping label.
I sent an email to the customer service, still no response!
I ordered from this company because of their supposed great customer service reviews, WHAT A JOKE, the good reviews must be fake!
VERY UNPROFESSIONAL company.
I now have a product that I didn’t order and didn’t receive the leather conditioner that I did order!
Would NEVER order anything from this company ever again!!!
If I could give less than a 1 star review, I would!!!

It was great! The product worked amazingly, and I was able to get a great outcome

I placed an order on May 12th and was immediately charged. I chased up the order after a silence on May 19th (supposedly 3 days shipping) to discover that the standard black restoration kit is out of stock until September 1st. I have had several email interactions with AI bots and two people who claimed to be human. All I want is my money back but I have a whole collection of apologies and lies and excuses. Very unprofessional!
Disappointed and Frustrated.

Ordered on May 6, received confirmation in my email. They immediately debited my account but now on May 21st
I have yet to receive anything, only communication is with a computer. Called the number and disconnected 4 times after giving all information each time. State that my email and order number do not match, yet i have in my email stream their conformation with my order number. Please do not use this company. One day I will learn to check customer service before I order

I made a purchase in mid-April 2026 and have been trying to reach them for over a month, to find out how to return it for a better matching color. I've used the contact form on their website – twice – no response. I've emailed their customer service – multiple times – no response. I've called their customer service – multiple times – and the bot hangs up on me. There is literally no way to reach a human being at this company. Terrible customer service. I have no way to return this product so I'll dispute the charge with my credit card.

Placed Order #113687 on 4/28/2026 with 3 day shipping. As of 5/19/26 still have not received.

Horrible service.

Placed order April 26 order#113492 didn’t ship after a week. Was told they couldn’t find my order from my email. When sent my receipt they said it would be shipped in a week. Got an email today saying order is delayed and didn’t provide any timeline or option to cancel.