Stonemore Home Anmeldelser 34

Purchased the Cali Mailbox from Stonemoore. Installed Saturday. Not very heavy duty.. expect it to last 2 years tops. Very difficult to install and i consider myself pretty skilled with hand and power tools.I nstructions do not specify type and size of drill bit. Pidrchased the optional weather guard for mail slot but only 2 of 5 mounting holes were pre-drilled. The access door is flimsy out of alignment and does does not close properly. The lock is really light weight and could be defeated easily. I wish I had done more research before purchasing.

Cute mailbox, I expected it to be heavier BUT

It arrives DAMAGED and the company is making it so difficult to swap it out. The damage is on the top so it’s very visible.

I would never do business with a company that can’t do right by their customers again

I received my box but it was damaged during shipping. After sending in photos they shipped me a new one within 3 days. Great customer service, highly trusted company!

Really happy with my new Stonemore mailbox! It feels super solid and well-built — you can tell it’s made to last. I love the clean, modern look; it instantly made my front porch look neater.

Installation was easy, and it’s been great not having to worry about parcels getting wet or left out in the open. The locking system works smoothly too. Overall, great quality and great service from start to finish. Definitely worth it!

Ordered a week ago and still no update of shipping. I have reached out to their costumer service department, with no response. Found a number for the company and it was a personal number. Total scam. I will give until Monday for a response or will report as a scam.

Total scam. Took my order, never delivered

AWESOME quality... thick metal, secure, looks expensive. way better than my last box. hope it holds up long term.

I ordered a mailbox from Stonemore Home that arrived damaged and visibly flawed — including dents, uneven powder coating, and a warped side panel. I submitted a return request the same day it was delivered, well within their 48-hour damage reporting window. Despite this, the company refused to offer a full refund and instead kept offering partial refunds (10%, 15%, then 20%) along with suggestions to repair the brand-new item with touch-up paint.

I made repeated, polite attempts to resolve the issue and return the product, but Stonemore Home refused to honor their own return policy and never provided a prepaid return label or proper instructions. I ultimately had to dispute the charge through my credit card company.

Their products may look good online, but if anything goes wrong, don’t expect them to stand behind it. Extremely disappointing experience — I won’t be ordering from them again.

I ordered on Monday and it arrive by Wednesday. The delivery was quick and well packaged and it has no damage at all.

They do not stand by their policies. I ordered the Cali model mailbox and it arrived damaged. Their policy states and I quote rest assured restocking or reshipping fees for damaged items will not be charged to the customer. They claim to offer replacements but when asked to replace a damaged mailbox they give you the runaround. I have been emailing back and forth with a rep name. J. O and he was only able to offer me up to 20% partial refund for the damage. I kept telling him that I would like the mailbox replaced due the fact it is very expensive and I was expecting perfect mailbox. He claimed the damage was minimal but the mailbox arrived. Split at one seam. A bunch of dents and scratches. I sent them the surveillance video of the FedEx driver slamming the box my stoop. I sent them everything they needed in terms of evidence and they weren't willing replace my mailbox. I had to dispute the charge.

Can’t recommend this anti theft box enough. It’s heavy duty and works perfectly.... plus their customer support actually responds fast.

I have security cameras, a gate, and now this secure parcel box to complete the setup. No more random boxes sitting in front of my house. It blends in well and feels like a proper upgrade to my home.

If I could leave 0 stars I would. We purchased a large parcel/mailbox with expedited shipping and never received it. We paid a lot of money for nothing. I looked up the address they have listed on the website and contacted that location and was told there is no such business there. So I guess we were scammed. I will be reporting to the police.

Buyer beware! The product itself is good. However, the customer service is nonexistent. They over promise and under deliver. When I ordered the mailbox it stated it would be there in two days. However, I didn’t receive my mailbox until over 2 months later. They stated that I would receive the mailbox, two keys, and an e-book for installation. When the mailbox arrived, there was no ebook and only one key. The red flag for outgoing mail was also missing.

When I contacted Customer Service via email (there is no contact phone number) I was asked a bunch of questions about how my package arrived and what was on the box. It’s almost like they’re using a third-party distributor and have no idea what’s in the box. They stated it was promotional to get two keys, which is a joke and a lie. They emailed me the e-book and told me they didn’t have any red flags in the warehouse. I have now had the mailbox installed for 2 1/2 weeks and still haven’t received a red flag. Numerous emails have been sent to which they keep making excuses and don’t send a flag. Now checking their reviews, you can tell they are fake. All of the reviews are by anonymous users. They also offer you $100 back on your mailbox if you write a five star review with a video on how to use their product. I highly regret purchasing from them.

Super impressed. The quality and functionality are top-notch. My packages are always safe now.

Simply amazing. I wish I had known about this sooner. My deliveries have been safe ever since I installed it.

I was hesitant to spend the money on a parcel box, but after losing a few packages, I decided it was time to invest in something secure. Best decision ever.

With a newborn in the house, life is busy! The installation was quick and easy, and now I don’t have to worry about missing packages while handling baby duties.

Nothing else like it. Keeps packages safe, looks great, and makes my life so much easier.

LOVE IT!! The design of this box is just what I was looking for. simple and clean. It complements my home perfectly.