Clyde's Leather Company® Anmeldelser 

I ordered from Clyde‘s leather company and it took them weeks to deliver. They delivered it to the wrong house because the carrier said they delivered it and I receive no package and they took the photo at the front door and it wasn’t my house. I live at 15 Polly Pl. and there is a 15 Polly Dr. Up the street, so I went to the house and my package was there. It took so long to receive the package that I no longer wanted to use the product or repair my jacket so I returned it UPS. There was no return postage. The carrier said they really don’t want you to return the product. Well he gave me a tracking number showed that I paid for shipping and I’ve never got a refund and I went through PayPal and PayPal sided with Clyde’s leather company. So now I have no faith in them save your money stay away from these scammers. You can’t call them. I tried numerous times and they say we will direct you to a representative and it immediately hangs up every time. They must be in bad shape if they need to rob my $119. If I could give a negative star, I would do that. They don’t even deserve one star ,that’s too good for them.

Great customer service, but outstanding product. I would buy again and will be back again! Thanks, Clyde's! Great stuff!

These products are a sham. I followed the instructions to the T. and even gave it a day before I used my shoes but immediately the colour came off. I now have to buy other shoes. The customer support is also extremely unhelpful. It's been more than a month since they promised to give me a refund and they keep taking me in circles. Buyer be ware I can't recommend these products or the company.

I purchased a Clyde's Leather Company Kit August 18, 2026, order #124469, for which I was charged $53.83. I subsequently received a shipment from Clyde's, but the leather balm was dried out and unusable. I contacted Clydes Leather Company, via their website, and detailed the condition of the leather balm. I was promised a replacement balm at that time. The second time I contacted Clydes was about three weeks later because the replacement hadn't arrived. I submitted a photo of the balm product as requested and was, again, promised a replacement for the balm. I've been patiently waiting for a replacement about two months and still no replacement. Today I requested a full refund of the order I placed because I don't believe Clydes is going to replace the deficient product. I'm not too confident a refund will be provided any faster than my experience with the balms replacement.

Extremely Disappointing Experience — Still Waiting for My Refund

I have had an absolutely terrible experience with Clyde's Leather Company, and I would not recommend them based on my experience.

I placed my order in June 2026, and it was delayed by nearly a month. Because it was going to arrive too late for when I needed it, I tried to cancel the order. I contacted Clyde's multiple times through email, phone calls, live chat, and their online request form. I never received a single response.

Weeks later, I received notification that my order had shipped. By the time the package finally arrived in August, I no longer needed the products. I then had to navigate their difficult-to-find return process myself, only to discover that I would not receive a full refund because of restocking fees on some products and a tariff charge. I also had to pay for return shipping.

I returned the entire package completely unopened, in the same condition it arrived. I mailed it on August 21, 2026, and my tracking information confirms it was delivered on August 29. As of October 9, I still have not received my refund. More than six weeks have passed since the return was delivered, and I have received absolutely no communication about my money.

I have continued trying to contact the company. Today, I called again and finally reached a point in their automated phone system where it said I would be transferred to an actual person. Instead, the call ended. I also tried their AI chat, provided my email address, order number, and return tracking number, and was told it could not find an order associated with my email. I have an invoice clearly showing my name, correct email address, and phone number. The chat eventually said it had submitted a support ticket and someone would contact me by email, but given my experience so far, I have little confidence that anyone will follow up.

I also question the tariff deduction, particularly because my order was being shipped to South Carolina, within the United States. I would appreciate a clear explanation of what this charge represents and why it is being deducted from my refund.

What makes this experience even more frustrating is that Clyde's continues to email me marketing promotions encouraging me to buy more products. They have no problem reaching my inbox when they want another sale, but they have not responded to a single one of my attempts to resolve my existing order or explain why my refund has not been issued. It is incredibly disappointing that a company can repeatedly market to a customer while seemingly ignoring that same customer's requests for help.

I understand that businesses have return policies, but customers should also be able to expect reasonable shipping timelines, accessible customer service, and timely refunds. I tried to cancel because of the delay, repeatedly attempted to contact the company, returned everything unopened, and kept proof of the return. I should not have to spend months chasing a company for my money.

This experience has been stressful, time-consuming, and completely unacceptable. Between the shipping delays, nonexistent customer service, difficult return process, fees, and continued failure to issue my refund, Clyde's has lost my trust.

As of October 9, 2026, I am still waiting for my refund and a meaningful response. I would strongly encourage anyone considering ordering from Clyde's Leather Company to think carefully about the customer service they may receive if something goes wrong.

I have a 20-year-old expensive brown leather jacket that was looking pretty worn. I was quoted $450 to refurbish it at a leather shop. I bought the four step kit from Clyde’s and the jacket looks brand new. Extremely satisfied with the results and the process was easy to follow. Highly recommend.

You can't talk to a human. They will message you but wont talk on the phone. When I finally got a human to chat, I assume it was a human, she confirmed what I needed to order so I did that. Then the order has never shown up. I can't get a human to answer a call or call me, or communicate with me. All they say every time is that it's on its way. Super terrible customer support. Super terrible that they advertise the products but don't have them.

Order# 112873
I ordered a leather recoloring balm kit with the color "Grayish White" requested.

I received the kit and started application. After some application it was apparent that the leather recoloring balm being applied was not "Grayish White". It was mislabeled.

My vehicle seats were taped and prepped and partially painted, rendering it unusable until the job was complete.

I contacted customer service and confirmed the mislabeleing. They promised to send the correct color immediately.

Over 10 days later, I contacted customer service again. Despite all our communications recorded on the email feed, they did not even acknowledge their previous commitment to follow through on sending the originally ordered color of leather recoloring balm. In fact they made a suggestion that I mix gray and white recoloring balms to get the correct color (I do not have any gray or white to mix!).

I simply needed the originally ordered recoloring balm.

After the above episodes, I have no other choice but to reach out to one of Clyde's competitors to get this completed.

I have requested a refund and waiting for a response.

I have purchased a few leather balms from Clyde's on 2 seperate occasions.

1st order. Delayed 4 weeks. Yes correct, 4 weeks. They offered a 10% discount which I decided to take. Unfortunately it wasn't enough balm to finish the chair, thus the second order.

2nd order. Again delays, but this time only 2.5 weeks. In the meantime I decided to try Furniture Clinic from Amazon which I got in 2 days. Turns out just as good, if not better, and cheaper.

So when 2nd order finally arrived, I followed the return policy (which is a joke). Paid for return. Well they have had the return that is verified from USPS for over 3 weeks and no refund or response.

Summary if your reading this. Avoid at all cost.

I ordered a kit for $110 and they say it was delivered but it was nowhere to be seen at my house, the postal kiosk or my neighbors. I have the shipping insurance and they say I have to wait to get the approval before they ship me a replacement.

I have no idea if their products work as I never received my order. Their shipping is terrible. Never updated, never delivered, and despite being messaged that I would be contacted about the non-delivery of my order/refund, no contact has been made. Avoid the hassle and buy somewhere with effective shipping

The Clyde’s I was sent matched perfectly to the ‘graphite’ color of my leather sofa. I had installed adhesive plastic panels to prevent my cats from scratching. Upon removal in one spot the entire layer of leather came off leaving the white underlayment. Clyde’s covered it exactly and I was so very pleased!

This company used to be legit but now seems to no longer legitimate. I placed an order on 6/21/26 and the order should have been delivered 3 days after the order. I have over 10 emails back and forth as well as several chats through the website trying to get an update on the shipping. Only a couple of times did I get what I THINK is a human, her name is Tina, other than that it's all AI. You can't even call into the company to speak to a human. After threatening to cancel the order I got a shipping notification from a company called GOFO, when I tracked the package it just stated that the shipping label was created on 7/29/26 and that was the only status changed. I reached out to the company AGAIN to ask if the product was actually shipped then I almost instantly got an email stating it was delivered to my front door. You guessed it, no package. No package at any of my doors (you also have to have a gate code to enter the property), no package at the gate or in the mailbox. The tracking online never showed product leaving the warehouse or other status updates. When I reached out to the website chat it told me the "Good news" was that I have shipping protection and they will file a report on my behalf, I do NOT have shipping protection! I have filed a claim with my CC company. This company is (now) a total fraud, and after looking at reviews from other buyers I am sadly not alone in this experience.

Don’t order from Clyde’s leather care. Customer service is a joke hung up on three times getting to talk to someone. Same msg as products are back ordered expecting to ship in 5 days. I ordered products in June it’s August now and nothing but AI response. SCAM. I doubt if I ever get a refund or product. Don’t make the mistake I did.

So a heads up for people wanting to purchase from Clyde’s.
I purchased and paid for an order but a number of the items offered as part of the order didn’t get added. I brought this to their attention and they cancelled the order.
I ordered again. A month goes by and I ask them what’s up on the order. They say they will escalate the issue.
Finally I get notice that the order has shipped from China which is pretty common for many companies.
The next day I get an email notice that Clydes has cancelled the order because they are concerned that I might give them a negative rating due to all the issues.
I asked them why they cancelled an order that they finally shipped.
No answer.
Just thought you should know.
I wouldn’t have given them a negative review but after paying them not once but twice and never getting the product I asked for well I guess you know why I have shared this review.

Fake company charged my card almost month ago no product received even though it said 3 days shipping. No update from company, phone number to text to inquire about order is not valid this company is a fake and is committing fraud. DO not send money or order from them.

Trying to deal with this company‘s customer service is an absolute nightmare. I believe it is an AI bot and they even mentioned an email that you were speaking to AI. They say the exchanges are very simple, but it has been an absolute disaster. If you do not get the correct color for your project, good luck, trying to remedy the situation.

This company is a nightmare to deal with. I ordered product June 27th for 3 day delivery. It is now July 22nd and I have no product, even though they processed my credit card payment immediately. Order# 121096.

5 "chats" with their bot rendered 3 escalations for expediting my order. Nothing.

3 phone calls to 434-338-7388 and was hung up on at transfer all 3 times.

I'm thinking this company is a scam. Don't buy anything from them

I ordered and paid for my products on July 1 and still have not received.. I am getting the runaround BIG time. I truly hope this is worth the time. 😮‍💨