I ordered the 800ml Ceramic Cat Fountain but unfortunately when it arrived, the lid didn't fit very well onto the base. I reached out to Customer Support and recieved an incredibly quick response from... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great products and great after sales service. We purchased a Microchip Cat Flap (360W), which has been totally reliable for two years. We recently had an issue where the lock mode selector wasn’t cl... Se mere
Virksomheden har svaret
We needed a solution to stop another cat making its way in and eating the daytime biscuits we leave for ours; Closer Pets have a fantastic solution by way of the Mibowl for which your cat is recognise... Se mere
Virksomheden har svaret
Ive had the MiBowl for nearly 3 years and it has worked flawlessly up until very recently. The motor sounded like it was an overrun even when the lid was closed. I contacted Closer Pets as I saw there... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktoplysninger
Suite C, Marlborough House, 68 High Street, KT13 8BL, Weybridge, Storbritannien
- 01932 700001
- help@closerpets.com
- closerpets.co.uk
4,8
Fremragende
471 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super fast response time to a query and…
Super fast response time to a query and a problem was resolved very quickly
27. februar 2025
Uopfordret anmeldelse
Excellent service.
Sue the person I spoke to was very helpful. She was correct in telling me what my issue was with the cat flap. Problem solved. Thank you.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your kind review and we are very pleased that we were able to assist. Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
Pet Fountain
Bought the fountain mainly for the cat when our vet recommended it to encourage her to drink more water. Of course the dog loves it too
25. januar 2025
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review and we are so pleased that the cat and the dog both love it.
Kind Regards
Closer Pets
Super service Clients!!!
Un grand Bravo à l équipe du sav service clients. J ai eu un souci avec un produit qui a été immédiatement remplacé, et un 2eme souci de pièce manquante dans le colis. Équipe très réactive et gentille, nous avons résolu le problème facilement et rapidement. Je recommande vivement. J ai effectué plusieurs achats auprès de cette enseigne et ils sont sérieux (et c est rare. )
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Bonjour
Merci beaucoup pour votre très aimable avis. Il sera transmis à l'équipe du service client.
Cordialement
Fermer Animaux
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review and we are pleased that the website is easy to navigate.
Kind Regards
Closer Pets
My order came fairly quickly and well…
My order came fairly quickly and well packaged.
26. januar 2025
Besvarelse fra Closer Pets
Good Morning
Many thanks for your kind review, it is very much appreciated.
Kind Regards
Closer Pets
Great customer service and great…
Great customer service and great products. Needed help with a product and was assisted straight away. Would recommend to anyone
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review, it is very much appreciated. We are so pleased that our customer service team were able to assist you.
Kind Regards
Closer Pets
YOU CAN SPEAK TO A HUMAN!
You can call a telephone number and speak to a REAL PERSON! A HUMAN BEING! (Do you remember those?) And then Sue was very helpful with the problem with my cat flap, and knowledgeable and I did what she suggested and IT WORKED! Excellent service, fully recommend
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review, it is very much appreciated. Your comments will be passed on to the customer service team.
Kind Regards
Closer Pets
The product was not complete o only…
The product was not complete o only received the adapter. The glass flap and the microchip bracelet for the cats where missing.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your review but we are concerned that you did not receive your complete order. Are you able to send over to Closer Pets UK your order number so we can trace this for you and advise.
Kind Regards
Closet Pets
Great products and excellent service
Great products ... a microchip cat flap and a MiBowl feeder has changed my life! When the first feeder didn't work properly, Closer Pets took a no quibble attitude and exchanged it immediately. Very quick, friendly and personable service. Highly recommend.
29. januar 2025
Uopfordret anmeldelse
Wow, a no quibble product swap
Wow, a no quibble product swap after my Cat Mate Elite Microchip Cat Flap failed after 11 months.
After a single web request I got an instant email response for the UK help team (Martin Davis) who, on presentation of the proof of purchase sent out a replacement which arrived by Royal Mail only a couple of days later.
Can't beat that for customer support. Happy customer and cats.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for taking the time for this review, it is very much appreciated and we will pass your comments onto the customer support team.
Kind Regards
Closer Pets
Excellent customer service
Excellent customer service after I contacted about a product that wasn't working as expected. Very quick reply to my initial enquiry and a replacement product was sent out straight away.
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review. We will pass your email onto the customer support team as I am sure they will appreciate it.
Kind Regards
Closer Pets
Excellent Service
I had a faulty item after 18 months of use, it had a 3 year guarantee. I reported this to customer service. They were extremely helpful. Asked for a photo and proof of purchase. In less than an hour a replacement was being processed. Fantastic service!
23. januar 2025
Uopfordret anmeldelse
really fast and competent reply!
really fast reply. competent.
Fast sulution.
nothing to complain about.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review. It is very much appreciated.
Kind Regards
Closer Pets
A very professional company
We have purchased several cat flaps, which work well. When I did have a problem with one of them I was very impressed by the prompt, efficient and professional way in which the company dealt with it - a replacement was dispatched without issue.
An excellent company to deal with!
22. januar 2025
Uopfordret anmeldelse
Good products, great customer service
Good products - really helpful, swift replacement for pump on fountain. High recommend
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review, it is greatly appreciated.
Kind Regards
Closer Pets
great customer service and help I got…
great customer service and help I got a catmate catflap but was having problems with it they were excellent to resolve the mater would recomend this company
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for taking the time for this review, it is very much appreciated and we will pass your comments onto the customer support team.
Kind Regards
Closer Pets
great fountain and excellent customer service
Their fountain is the only way my cat will drink water. I was so impressed with my parents I got my own and my cat loves it. After having it about 9 months I realised the plug was broken so I contacted their customer service and Sue sorted me out with a replacement plug in less than an hour! I was so impressed as she was polite, friendly, helpful and fast. She's the person you hope you'll speak to when you contact a company and I'm so happy I did as now my cat gets his beloved fountain back ASAP. I'll never switch to another fountain!
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review, we are so pleased that we were able to assist you and that now you and your cat are both happy.
Kind Regards
Closer Pets
Excellent customer service
Excellent customer service!
Contacted the company due to a couple of missing parts and received contact and a resolution immediately. Would highly recommend.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your review on our customer service team, it is very much appreciated and your comments will be passed onto them.
Kind Regards
Closer Pets
Great product
Great product, my cats missed the running water when the old one stopped working!
27. december 2024
Besvarelse fra Closer Pets
Good Morning
Many thanks for your kind review and we are pleased to hear that your cats are now happy again.
Kind Regards
Closer Pets
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.