I ordered the 800ml Ceramic Cat Fountain but unfortunately when it arrived, the lid didn't fit very well onto the base. I reached out to Customer Support and recieved an incredibly quick response from... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great products and great after sales service. We purchased a Microchip Cat Flap (360W), which has been totally reliable for two years. We recently had an issue where the lock mode selector wasn’t cl... Se mere
Virksomheden har svaret
We needed a solution to stop another cat making its way in and eating the daytime biscuits we leave for ours; Closer Pets have a fantastic solution by way of the Mibowl for which your cat is recognise... Se mere
Virksomheden har svaret
Ive had the MiBowl for nearly 3 years and it has worked flawlessly up until very recently. The motor sounded like it was an overrun even when the lid was closed. I contacted Closer Pets as I saw there... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktoplysninger
Suite C, Marlborough House, 68 High Street, KT13 8BL, Weybridge, Storbritannien
- 01932 700001
- help@closerpets.com
- closerpets.co.uk
4,8
Fremragende
471 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had a problem with my cat flap…
I had a problem with my cat flap purchase and the communication was excellent from the word go. The company were apologetic, prompt to reply to my queries, tried to sort out the problem then replaced the faulty item immediately when it couldn’t be resolved.
I would absolutely recommend them.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review, and for taking the time to post it. We are so happy that we were able to assist you and you were pleased with the service. Your comments will be passed onto the Customer Service Team.
Kind regards
Closer Pets
Great company
The speed and helpfulness with which this company dealt with my enquiry
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review and we are glad that we were able to assist you. Your comments will be passed onto the Customer Service Team.
Kind regards
Closer Pets
Besvarelse fra Closer Pets
Good Morning
Many thanks for your review, it is greatly appreciated and we are pleased that we were able to assist. Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
Excellent automatic pet feeders
Excellent automatic pet feeders, they have improved our daily routine and lifestyle, no more rushing back home after work, no more cat eating all the food at once…
25. marts 2026
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review of our Automatic Pet Feeder. We are so happy to hear that this has enhanced your daily routine.
Kind regards
Closer Pets
Catmate C300 highly recommended
I bought the three portion Catmate C300 on Amazon after seeing a friends C500.
I was delighted with it, is sturdy and well made. Unfortunately it developed a fault where the motor kept turning the feeder tray constantly.
There was a label inside the feeder for customer service so I gave them call. I got five star service! They had no hesitation in saying they would ship me a replacement.
True to their word, I received my replacement. All is now well.
The feeder has three trays, and comes with a freezer block to keep the wet food fresh all day. It is easy to set up and change the settings. It can also be switched off without having to remove the batteries.
If you need more portions go for the C500 five portion feeder.
An excellent company with fabulous products. Highly recommend.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review and we are so happy that we were able to assist you and now all is okay. Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
great after-sales service
sadly my electronic cat door was damaged when I received it (not as far as being unusable but the automated lock couldn't work because of that)
I installed it regardless so my cat could use it but after a few months of use, another cat figured it could just stroll inside the house through there so I hurried with customer services to get a replacement, that they very kindly provided :)
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review. We are so glad that we were able to assist you.
Kind regards
Closer Pets
A really nice company to deal with
A really nice company to deal with, there was a problem but without hassle they sorted it out & put things right.
A little like the service you used to get but nowadays Don't!!!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review, it is greatly appreciated and we are so happy that we were able to assist you. Your comments will be passed onto the Customer Service Team.
Kind regards
Closer Pets
Excellent support
The support is based in uk which is not ideal for ppl living in other countries . The people you get to talk to were very helpful . I very grateful for the quick and easy help I received
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review and we are so happy that we were able to assist you. Your comments will be passed onto the Customer Service Team.
Kind regards
Closer Pets
Excellent customer service
Excellent customer service
My Closer Pet automatic feeder developed a fault. I contacted their customer services and after a short email exchange they offered to replace it. I was worried it might not still be under warranty as I’d had it almost a year. But they said it was guaranteed for 3 years.
Very satisfied with their service.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review, and we are so glad that were were able to assist you. Your comments will be passed onto the Customer Service Team.
Kind regards
Closer Pets
My issue with a cat flap elite device…
My issue with a cat flap elite device was taken aboard friendly&adequately
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Goedemorgen
Hartelijk dank voor uw vriendelijke recensie. We stellen het zeer op prijs en zullen het doorgeven aan het klantenserviceteam.
Met vriendelijke groeten,
Closer Pets
Les produits sont de très bonne qualité…
Les produits sont de très bonne qualité je les utilise depuis des années et le service client au top et réactif franchement ils sont super ils méritent leur 5 étoiles continuez comme ça
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Bon après-midi
Un grand merci pour votre très aimable critique, c'est très apprécié. Vos commentaires seront transmis à l'équipe du service client.
Cordialement
Animaux plus proches
Stellar Service
Closer pets offer a 3 year warranty. The power supply for the fountain went faulty after 33 months. Made a phone call, spoke with a very helpful chap (Martin D) who sent me a replacement unit arriving in a couple of days.
Stellar Service
Thank you Marin D and Closer Pets
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good morning
Many thanks for your very kind review it is very much appreciated. Your comments will be passed onto the Customer Service team.
Kind Regards
Closer Pets
Great customer service
My P7000 fish feeder stopped working after less than two years. After a few quick emails to customer service they sent a new unit without any quibbles.
Thank you for your help Martin. Great service.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review it is very much appreciated. Your comments will be passed onto the Customer Service team.
Kind Regards
Closer Pets
Besvarelse fra Closer Pets
Good afternoon
Many thanks for your very kind review and we are so pleased that we were able to assist you.
Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
Absolutely fantastic customer service
Absolutely fantastic customer service. Professional, helpful and dealt with my issue promptly. Thank you Closer Pets
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good morning
Many thanks for your very kind review and we are so pleased that we were able to assist you.
Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
Great customer service
A great reactivity and very helpful staff of the customer service when I experienced an issue with a product. They find a solution in less than 24hours (17 hours to be precise). Every single e-mail received an answer really really quick. My case was treated by Sue who is really professional and helpful, thank you Sue!
It’s really appreciated and rare when talking about customer service.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review and we are so pleased that we were able to assist you.
Your comments will be passed onto the Customer Service Team.
Kind Regards
Closer Pets
Problems with installation but resolved
My cat flap wouldn't program for one cat which caused a lot of kerfuffle and upset for the cat. But the customer service in Closer Pets was very good.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Morning
Many thanks for your very kind review and we are so happy that we were able to assist you.
Kind regards
Closer Pets
Honoured warranty when my product…
Honoured warranty when my product developed a fault and provided me with a replacement unit
23. februar 2026
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review and we are so glad that we were able to assist you.
Kind regards
Closer Pets
I had a query concerning the Cat Mate 800ml USB Ceramic Cat Water Fountain
I had a query concerning the Cat Mate 800ml USB Ceramic Cat Water Fountain. Closer Pets responded almost immediately and resolved my query in a friendly and professional manner.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Good Afternoon
Many thanks for your very kind review it is very much appreciated. Your comments will be passed onto the Customer Service team.
Kind Regards
Closer Pets
Sehr schnelle Antwort auf die Mail vom…
Sehr schnelle Antwort auf die Mail vom Kundenservice.
Problem wurde erkannt und auch gleich ein Lösungsvorschlag unterbreitet.
Sehr nette Mitarbeiter vom Kundenservice, kann auch das Produkt welches das Problem hatte nur weiterempfehlen.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Closer Pets
Guten Tag
Vielen Dank für Ihre freundliche Bewertung. Wir freuen uns sehr, dass wir Ihnen helfen konnten.
Wir werden Ihre netten Worte an unser Kundenservice-Team weiterleiten.
Mit freundlichen Grüßen, Closer Pets
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