Closer Pets Anmeldelser 

Excellent customer service!
My issue was resolved quickly, professionally and without any hassle. A replacement was shipped immediately, and I didn't even have to return the defective unit.
Friendly, fast and hassle-free service. Thank you, especially to Sue Miller!

I received a second replacement pump - as the first one did not work. Thank you Closer Pets for your help. The new one works perfectly and my cat is happily drinking now.

The customer service is exceptional, no quibble whatsoever when my cat flap malfunctioned. Would trust the company implicitly.

Closer pets just happened to have the item I was looking for (CatMate C500 automatic feeder). But... What's worth highlighting is how smooth purchase was - just a couple of clicks (very good website UX), price was very competitive against other sources, and delivery was speedy.

All marks of a great deal, thank you!

The customer service for this company is excellent. Fast reply, fast replacement and just shows why to buy from reputable UK based companies. The cat feeder is a great product and reassuring to know if there is a problem it will be rectified! ⭐️⭐️⭐️⭐️⭐️

I emailed as the pump in my cats water fountain stopped pumping after about 6 months. They were so helpful by sending me a new pump. The new piece arrived within a week and my cat is now so happy his fountain works again- particularly in the heatwave.

My Catmate 360 catflap stopped recognising my cat’s chip. After following all the troubleshooting guidance it still didn’t work. I requested a replacement from Catmate and was pleased to get a speedy response and a replacement is being sent out. I simply have to dispose of the old one.
Impressive customer service.

I have been using 3 “Fish Mate” automatic pond feeders for some years. Unfortunately the latest one, purchased 2 years ago, failed recently and so I contacted Closer Pets as the product had a 3 year guarantee. Call me cynical but I didn’t really expect a positive outcome but to my great surprise and satisfaction I could not have been more wrong. I was asked to provide proof of purchase that was easy enough via a screenshot from my Amazon account and a replacement was sent without any quibble. At my request, they even delayed sending the replacement in the post as it would have arrived whilst we were abroad on holiday. Great service and so unusual today. Thank you.

Martin Davis was fantastic at resolving an issue with a product. He was effective, efficient and kept me well informed throughout the process. This is exactly what you want when something goes wrong. I highly recommend Closer Pets and their customer service teams. .

I bought the 8 litre fountain and my Rita loves it. Very quiet and I like the size and style.

Fantastic customer service. Unfortunately the microchip cat flap became faulty after 2 and a half years as the sensors had failed. I contacted Closer pets through their website and the team sent me a replacement within a couple of days.
The product itself is great. My three cats are able to use it with ease and it keeps out neighbourhood cats and animals. Very happy with the product and the team at closer pets.

order arrived promptly all items as described

Incredible customer service from Martin. An access issue with the cat flap and Martin responded promptly with detailed advice and an alternative solution. Couldn’t recommend highly enough.

Reached out to Closer Pets in regards to one of their microchip cat flaps we have a rogue cat that has worked out how to lift the flap from the outside even when this was set to microchip only, to see if they have any heavy duty flaps to prevent this (Just to note the cat flap was not faulty and worked as intended, just this cat a little too clever).

Sue gave us the most amazing customer service and resolved the whole thing within the space of an hour.

I cannot recommend this company highly enough and know to come to in the future.

I ordered a catflap but it turned out to be unsuitable for my door. I contacted Closer Pets and they provided me with a prepaid returns label. I received a full refund for the item.

Great products, very well packed arrived on time, what more can you ask for, thank you.

When my feeder developed a problem after just under 3 years this fab company replaced it free of charge straight away. I rely on the feeder to keep the fish fed regularly, they wait underneath when it's time. It works really well and I would recommend it wholeheartedly.

I bought an intelligent cat flap about a month ago, but unfortunately it failed after a couple of weeks. I rang up and explained the fault. It was diagnosed as a complete failure, and without any quibble a replacement was sent. It's now fitted and working perfectly.

Such helpful, polite and rapid response to a problem is rare in customer service these days. Top marks!!

My pump and fountain arrived promptly and the system is now fully operational and working well.
I bought this system from Closer Pets because I have dealt with them before and they were very helpful

Excellent customer service. No quibble about a claim under guarantee and a replacement delivered within days.