I inadvertently pulled out the one glass tube from my Nova Flow 2.0 when in the process of removing the plastic nose guards and Customer Service promptly answered me and is sending me a replacement.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
One of the shipped devices did not work. After reporting the problem in a short call with Coney, he promptly issued a replacement. I was happy with both his professionalism, and his friendly tone duri... Se mere
The customer service is Superior to any other company I’ve ever dealt with when it comes to a money-back-guarantee. Speed, responsiveness, and refund all within an hour of my first email. A++++ And,... Se mere
I'm a big fan of good quality red light products as they really work. I've been using the Cleriva Novaflow for several months & it has been helping my nasal symptoms. Unfortunately, my product stopped... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Cleriva, we create science-backed solutions that unlock the power of better breathing for deep sleep, laser focus, and lasting energy. Our mission is to elevate your quality of life by making better health effortless so you can feel your best every day.
Kontaktoplysninger
8605 Santa Monica Blvd., 90069-4109, West Hollywood, USA
- (800) 656-7687
- support@cleriva.com
- cleriva.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Initial shipping was quick and great…
Initial shipping was quick and great customer service. Dog ate my device and the Cleriva rep Coney shipped me out a replacement no questions asked!
Worth a go. Combining Novaflow with antihistamines and a corticosteroid nose spray has got things under control for me.
Worked an absolute treat for over a…
Worked an absolute treat for over a year now, Need to keep up consistency with it to have great results. My Nova Flow did have an issue after a year but Spoke to the customer service team and Maddy sorted out a replacement right away!
I purchased the unit but unfortunately…
I purchased the unit but unfortunately it wasn't what I expected so Maddy was extremely helpful in refunding me. Thanks Maddy 🙂
I was impressed with the prompt…
I was impressed with the prompt responses when I first purchased my Cleriva red light nose device. I was informed about the shipment progress and recieved my device quickly. I have used it for about 2 months and I saw improvement in the first week of use. I experienced significant decrease of mucus buildup. And most importantly it has reduced the frequency of nose bleeds which had been very severe. Currently I have had only very minor nose bleeds and much less frequently. My latest request for help with a battery problem was attended by Corey with an immediate response to my email and a replacement unit at no charge. I am impressed and reccommend this device without reservation!
First spring without antibiotics for sinus infection
I was skeptical of trying yet another solution for nasal congestion, sinus pain, and my springtime allergies. The last several years it seemed an inevitable cycle I couldn't break of sinus congestion that eventually led to needing antibiotics for secondary infections in both my sinuses and ears.
My chiropractor has a fancy (and expensive) cold laser unit in the office and I had a good experience getting a sinus infection treated there, but getting appointments and driving to the office were not what I wanted to do all season long once the pollen started. So I responded to the Clariva ad. I liked that the frequency was precise because I knew from my chiropractor experience that the precision matters.
Clariva is easy to use and definitely seemed to help. I added on the device that shines into the ear canal and that ended up being my favorite. It helped that horrid itchy ear feeling that nothing else had! I'm glad I tried it.
--Ellen
Coney waived the video upload
Coney waived the video upload as I was having trouble doing that. He is sending me a replacement NovaFlow since mine was defective and wouldn't charge.
Coney was very nice and tried her best…
Coney was very nice and tried her best to help me. Note that myy first order didnt complete and got stuck in shipping. But they were quick to send me out another one.
Customer service response was fast
Maddie was great
Maddie was great. I was expecting a hassel to return the device. I sent the message for the return and within an hour I was told I was getting g my refund.
Responsive in resolving an issue
Coney, Maddy and team have been really responsive, answering queries. As a result a replacement unit was sent due to a charging issue. Thank you.
Terrific experience
I found that I wasn't getting any benefits from using this and contacted customer service. I quickly received a communication from a representative named Coney. He was very understanding and processed a full refund. I truly appreciate the quick service and understanding that I received. You can trust Cleriva.
Great Customer Support
I just want to say that Coney has been very helpful and responsive to all my questions and concerns!
I've been very impressed by the customer service I have received.
Thank you so much,
Lorie S.
Nova Flow Excellent Product
I purchased the Nova Flow product and found it really helped with my Nasal issues. I had a small issue with the device no longer emitting red light so I contacted Coney at Cleriva and they have agreed to send me a replacement device straight away. Excellent customer service, can’t wait to start using the new device. Thank you Coney @ Cleriva.
Coney was quick to respond and quick to…
Coney was quick to respond and quick to issue a refund to me when the product, sadly, did not benefit me. It really made me want to continue to patronize and support this company, even though the product I originally purchased didn't really work for me.
Great Customer service
Great Customer service.
Unfortunately the device did not work for my condition but it was well designed, super easy to use and awesome customer service so hope it can help thousands of others.
My new unit stopped charging
My new unit stopped charging, I wasn't expecting the response I received and can honestly say this is HOW Customer Service is done. Maddy from Clarica responded quickly, listened to my dilemma and reacted so quickly and thoroughly I was amazed. Asked if I could provide a video showing my issue with charging, I did so and I'm receiving a replacement at no additional cost. WOW is all I can say.
Other companies should learn from this, this is how you keep customers and grow a solid business
Thanks Maddy, you're excellent at your position.
Maddy went out of her way--Great Job!
Maddy went out of her way to get Accurate Information--and keep me Calm and Comfortable. She gave a strong capable and professional performance. Excellent!
Maddy is great.
Maddy, your associate was the best. Helpful, patient, friendly and knowledgeable. You are fortunate to have such a great cust service person. 5 stars.
Great Customer care and communication
Great Customer care and communication, very helpful and quick responses.
Great customer service!
Unfortunately, the Novaflow product did not work for me due to some previous surgeries and procedures that I've had years ago. (Turbinectomy/Polyp removal/etc). However, I really did want to try the product in the hopes that it might get me some congestion relief. After trying it for a few months without positive results, I reached out to the company to request the 120 day money back guarantee. I worked with Coney, who was very understanding with the conversation and had no issue at all honouring the refund. I received it within a couple of business days...fully repaid to my CC. I really wish that the product could have worked for me, but the next best thing is to have the business stand behind their product and refund the amount as promised. Well done! If you're considering it...I would suggest you give it a go...as you have nothing to lose! Thanks again, Coney!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








