Irish Citylink  Anmeldelser 

Went into office in Galway and guy at desk was very helpful at booking tickets for me at short notice.

Any time I get the citylink busses they are so comfy. The customer service always helps me any time I have questions so I have to say 10/10 they will go out of their way to assist.

Excellent service with excellent staff
Definitely use again

Staff are absolutely fantastic they go put of their way to help and accommodate in every way possible. Would highly recommend.

Great service

Very comfortable seats on time to Dublin and back to Galway well recommend Citylink Cillian

Very friendly bus driver. Clean and comfortable journey, left and arrived on time. Highly recommend!

I have used Irish Citylink many times travelling to Dublin Airport and have always found them to be very reliable, great customer service and value for money. Also, during one trip we left one of our bags on board and it was recovered very quickly.

Always a great service and never a problem accommodating my bicycle. I took the bus from Kilbeggan to Ballinasloe, driver allowed the appropriate time for me to be sure the bike was safe and had a very pleasant trip. I think Citylink is a great option for touring cyclists.

Travelled to the hurling semi final and they had plenty of buses going and coming home… our trip ran very smooth. The staff is wonderful and the bus drivers always pleasant!

Lovely drivers, smooth journeys

Friendly helpful staff, clean buses and excellent service. I recently left a bag on the bus and it was handles so quickly and professionally! The best bus service in Ireland!

Outstanding Service Every Single Time – 5 Stars!

I've used Citylink Bus Service to and from Galway many times, and the one thing that never changes is the exceptional level of service. Every single member of staff I've dealt with, from the booking team to customer service, has been incredibly friendly, professional, and genuinely helpful.

Nothing ever seems like too much trouble. The booking process is always smooth, and if I've needed assistance, it's been dealt with quickly and with a smile. It's refreshing to experience such consistently high standards—no matter how many times I travel, the service is always first class.

A huge thank you to the entire team. Your friendliness, professionalism, and dedication really stand out, and it's clear you take pride in what you do. I wouldn't hesitate to recommend Citylink to anyone travelling to or from Galway. Keep up the fantastic work!

I was on the Dublin to Cork 18:30 on July 4th where the bus driver fell asleep behind the wheel twice! Citylink try to say he made a 'safe journey' I'd love to see what footage they were looking at as not only myself but 60-70 other passengers also saw the same. Not only was he asleep he was driving all over the road he is a reckless driver An absolute disgrace trying to brush this under the carpet! What will the response be when that driver does it again but kills people? What excuse will ye try to come up with?

Hello Team Citylink,

I wanted to take a moment to recognise two of your drivers, Catherine and Noel, who are an absolute credit to Citylink.

I genuinely cannot understand how playing music, videos, taking phone calls and generally having devices blasting at full volume has become so normal in public spaces. Travelling should not mean listening to everyone else's entertainment or notifications.

What makes every journey with Catherine or Noel so enjoyable is that they set the standard from the moment passengers board. Their polite but clear reminders that phones should be kept on silent, that videos and music should not be played aloud, and that eating and drinking should be avoided make an enormous difference to the experience for everyone on board.

It is refreshing to see drivers who are willing to set those expectations. It creates a calm, respectful atmosphere that so many passengers appreciate but perhaps never think to mention.

Citylink already provides an excellent service, but your drivers are a huge part of what makes it stand out. Catherine and Noel are genuine superstars and deserve recognition for the professionalism and courtesy they show every day.

Please keep encouraging this no-volume, considerate approach. Reminding passengers to put their phones on silent is such a simple thing, yet it makes a world of difference. Some people seem determined to let the whole bus hear every email, text and notification they receive, and it can be incredibly distracting. Having drivers who tackle this politely but confidently makes travelling far more pleasant for everyone.

Please pass on my thanks to Catherine and Noel. They represent the very best of Citylink, and I hope they know how much their efforts are appreciated.

Up Galway.

Lisa.

Dublin to Cork 4th of July 2026. Driver fell asleep at the wheel TWICE, swerving into lane all you hear is bus going over cat eyes rang the gardai no show got replacement bus for 70 ppl strsnded on the motorway. CITYLINK DENIES THIS never travelling with them again. All reports on radio outlets and newspaper outlets terrifying experience

Always on time. Pleasure to travel on such comfortable coaches. Staff ( mostly!) helpful and friendly.

Really appreciate the good time keeping.Will definitely continue to use this service...mainly Limerick to Galway and Limerick to Dublin airport.

The Citylink buses are always on time and very comfortable. The staff I’ve encountered have been very friendly too!

A reliable regular service Cork/Dublin used for many many years. Drivers are polite and helpful.

Room to improve:
- Solve the water problem for the toilet sinks or provide hand sanitizer
- Ask ALL drivers on ALL journeys to remind passengers that headphones MUST be used. Also put a small window sticker on every row and add this to the confirmation emails. There's a very tiny cost to this that would dramatically improve passenger experience.
- Resolve intermittent WIFI issues

Overall, I've had a very good experience travelling with Citylink. The buses are comfortable, reliable, and the drivers are consistently polite, friendly, and professional, which makes travelling a pleasant experience.

One area that I believe could be improved is the seating arrangement. It would be a great addition if passengers could reserve specific seats when booking their tickets. This is particularly noticeable when boarding at Dublin Crampton Quay, where the boarding process can be quite disorganized, especially on busy services. As seats are taken on a first-come, first-served basis, families, couples, or friends who have booked together often end up having to sit separately if the bus is crowded.

Introducing reserved seating would make the boarding process smoother, reduce unnecessary stress for passengers, and significantly improve the overall travel experience. Apart from this suggestion, I'm very happy with the service and would happily recommend Citylink.