JJ Kavanagh & Sons Anmeldelser 

Booked the event bus to Westlife. Trip up was fine. Driver didn't give as any information about time or location getting off the bus. We turned up at the location and time provided on our ticket, bus never turned up, dont know what happened or where it went from suspect it went somewhere else after concert .we were left stranded in Dublin with no alternative bus with availability until 6am. V dangerous. DO NOT BOOK with them. No replies to any of our complaints.

Useless !
Trying to collect my daughter off the bus in Paulstown.
The live bus tracker says she is just arriving in Paulstown - I ring her and she’s on the quay in Waterford !
Live bus tracking me arse.
She stated the bus was late picking her up and it was 25 minutes late this morning.
Useless and the same last week
How can they legitimately call it a “service” with this non schedule slap dash random timetable. Playing pin the tail on the donkey would have a more uniform outcome.
Would be nice to see a reply from the operator regarding this matter but they never reply or bother respond to negative feedback.
Yes of course people have to allow for traffic, accidents and roadworks etc….
But surely a Life Tracker is just that!
But even that is not functional.

If i could give zero stars i would. We booked this company for our debs this year and paid 1,150 for a service of two bus rides. One to the event and one back at the end of the night. The bus taking the passengers to the event didn’t come on time. It was nearly an hour late which meant nobody was able to use it and had to find different transport as they would be late to the event. Not only that but we had to push our event dinner back an hour which disrupted our entire evening that we spent over a year planning. 10 people waited for the bus which was a very small portion of the paying passengers, It eventually arrived an hour late. Throughout this time we were trying to contact the company to absolutely no avail. When the hotel got through to them the bus company then tried to claim we booked the wrong dates which was false, And we had the receipts and invoices to prove it. When the bus eventually arrived at the destination after being an hour late we were then told that the issue was that the woman driving the bus had got lost on the way because she was so unprepared that she didn’t have a gps. To make this even worse and more unprofessional, when she collected the passengers one of them had to give her their phone to use as gps for the entire trip because again, she didn’t have a gps or any navigational services. We got in contact with this company multiple times addressing the issue and we demanded a refund. They ignored every single refund request. We then rang the company directly about the issue and demanded a refund again and they said they’d contact us by the end of the day. They never did and we still have no refund for a service we couldn’t use due to their mistakes. They were extremely difficult, unhelpful and utterly unprofessional. I strongly encourage that you avoid this company when booking coaches for an event.

If you want to get somewhere but need to rely on the 617 or the 607 bus, you may aswell just walk. I’ve been left stranded on dozens of occasions now in my village because the bus just failed to show up, it literally just skips the whole village and no reasons are given, no apologies, nothing.

It’s an absolute joke that a service only running once PER HOUR, can’t even organise their buses to collect people waiting. This is nothing against the drivers of course, I understand they have it rough with traffic.

It’s an enormous failing by JJkavanagh that they’re leaving so many people who have important places to be completely abandoned waiting for their buses that never arrive for no reason. And it’s been like this for years now with absolutely zero changes made. Joke of a service

I had a fantastic experience with J.J. Kavanagh. I accidentally booked two tickets, and their customer service team was incredibly understanding and helpful. They were happy to change the date on one of the tickets so I could use it later, which I really appreciated.

The whole process was quick, hassle-free, and handled with genuine kindness and professionalism. Excellent customer service like this is hard to find these days. Thank you, J.J. Kavanagh, I wouldn't hesitate to recommend your service to others!

I was super impressed by and forever grateful of the help and service I received from the team at JJ Kavanagh. I left some important documents on one of their buses and the customer service team, particularly Sheelagh, went out of their way to help me find and then return back to me via post. Kindness matters in this world and as said, I am grateful of the kind actions of the team at JJK. Simon

I have had the pleasure of interacting via email with Sheelagh at JJ Kavanagh bus company recently and she has been excellent at communicating and providing help with scheduling/rescheduling some travel arrangements for my boys traveling from the US. Her customer service is outstanding, and she is a credit to your company. Great job Sheelagh and thank you!

I've been using this bus service every time I come home to Ireland. I get the airport bus to Port Laois. I've always found the drivers professional and the buses clean and well equipped. Last Friday I left a bag on the bus, with all my daughter's new birthday presents in it and put passports 😭. Thankfully it was handed on by the driver. We were informed we needed to collect it from one of their depots. My step father didn't know this so headed down to collect it from another depot, but it wasn't there. They very kindly put the bags on a bus the next day so we didn't need to make the journey twice but could collect the bag in PortLaois! Very impressive! Everyone we spoke to was incredibly helpful and supportive. Very impressive operation!

First of all I had a hard time getting on the bus because the bus driver tried to tell me that my leap card isn’t valid if it’s faded but I told him that’s not true and I can log into the app and show him my leap card number and my id with my name because you can’t replace a young adult leap card unless you make a new account and pay again which I’m not doing. Then there was no space at the back of the bus so I had to sit at the front and I had to answer an important call and the bus driver said I wasn’t allowed to take it but I couldn’t not take this phone call and there was no space in the back so honestly it was just an overall humiliating and uncomfortable experience. It was the 735 route from Portlaoise to Limerick and honestly the bus drivers on this route can be very rude and I’ve especially noticed they’re more rude to women. The online process to book is easy though so I couldn’t give a one star for that. I’ve enjoyed using jj kavanagh’s service on different routes and they’ve always been amazing and easy but if you’re going from Limerick to Dublin or any spot along that way, I would recommend the train to be honest.

⭐☆☆☆☆

Extremely disappointed with JJ Kavanagh’s concert bus service to the Dermot Kennedy concert on 12th July.

Our bus was due to leave Dooley’s Hotel, Waterford at 1:00pm. We arrived at 12:30pm, along with around 20 other passengers, and waited for the bus. It never arrived. There was no communication, no explanation and no attempt to contact any of us, despite JJ Kavanagh having our contact details.

We were left to sort the situation out ourselves, going from bus to bus asking drivers if anyone knew what was happening. The only reason we made it to the concert was because Jack, one of the Dublin Airport bus drivers, went above and beyond by giving us a lift to Carlow and helping us find a solution. He is a credit to the company.

The complete lack of organisation and communication was unacceptable. We paid for a service that was never provided and should never have been left stranded wondering if we’d make the concert.

I hope JJ Kavanagh takes responsibility for what happened, refunds those affected and ensures this doesn’t happen to anyone else.

Paid 45 euro for a Dermot Kennedy concert bus ticket and bus never showed up were thrown on a Dublin airport bus over an hour and a half later and thrown off in Carlow for another 40 minute wait for someone to pick 35 plus people up from Carlow . Woman answering phones for there customer service is very ignorant and doesn’t want to be of any help .

Went to see pitbull in marly park and had a terrific journey bus driver waine not only got us their and back safe and sound but was also a delight to travel with. His humorous but professional qualities truly add to the day’s experience.

Had tonwait 40 mins in Carlow and a full hour after a concert for before bus would leave. Utter rubbish never again

Had bad experience with 2 concerts.Bus to Alanis morrisette in Cork was meant to pick up at 1pm.Bus didn't arrive until nearly 2.Was just about to leave thinking it wasn't coming. No apology. Very ignorant driver with bad English.Going around in circles in Cork.No toilet paper. Water coming up out of toilet. 1bag for everyone's rubbish.
Had booked bus for Lewis Capaldi,leaving at 3pm.No sign of bus.Rang ,they said bus on road near us.Bus never came.Rang again, said bus had stopped which it hadn't.Had to wait for 6.05 bus that came at 6.25.so nearly 4hrs waiting. Missed opening acts and first 3 songs of Lewis Capaldi.They sent email with location of bus home after concert but there was no bus.Spoke to jj kavanagh driver and he said no other bus .luckily we met people who offered to drive us home .Would never travel to a concert with them again. Unreliable, unhelpful and not cheap.

My friend and I bought bus tickets to Calvin Harris a week and a half before the concert then less than 48 to the concert my friend got an email saying his ticket was gone as they overbooked the bus

Bought a ticket for bus to Calvin Harris and then a week and half later got an email 2 days before the concert to say the bus was overbooked and I was put off the bus. A shower of cowboys if you ask me.

We recently booked a return coach trip to a concert in Thomond Park,
The bus was scheduled to leave Nenagh at 15:30 but it was 16:20 before it eventually arrived. We had the option of taking various other buses into Limerick but didn’t as we required the service home.

On arrival at our destination which was a 15 minute walk from Thomond Park we were told to meet our bus at 23:59 that night at the same location.

We arrived at our collection point at 23:50 and waited until 00:07 at which point we felt we had no choice but to book a taxi due to the time.

Overall, I would highly recommend against this company as it requires a premium price of €38 per person without anything close to a premium service,

Paid 45€ for a bus that was going directly to the Aviva (event bus)for it to not show up, waited over an hour to get on the airport bus along with 15 others and when we got to Dublin- Wayne a driver, got on the bus talking to us as if we were kids being pure ignorant basically telling us to get over it.. after missing the opening acts of the concert and being late.. AFTER PAYING FOR THE BUS FOR THE CONCERT!!! Joke of a company.. customer service isn’t any better either!! Will stick to Kelly’s travel from now on.. at least they are reliable 😊

Bus driver a few weeks back told me they were switching to cashless payments and need to use card when i offered cash to use the bus, luckily i had both at the that time. I went to use the bus today (20/06/26) from urlingford into kilkenny, and a different bus driver told me they only take cash when i only had card this time. Had to get off the bus and head back home since its the only bus that arrives in kilkenny at a reasonable time. Very confusing experience and cost me seeing a loved one for another 2 weeks, due to our work and other schedules.

Missed my bus from Kilkenny to Dublin City because they changed the stop location without updating the signage at the physical bus stop. Driver went straight past me even though I was waving him down to stop.

Took me an extra 3 hours to get home. Emailed JJ Kavanagh for a refund of my fare, and received a dismissive response from customer support rep Paul, who attached my own ticket to the email and told me the location was “clearly updated on your ticket. Sorry you missed your bus.”.

If a customer regularly books à ticket for a certain route, and all of the signage for the bus stop hasn’t been updated, and there has been NO updates informing the customer of the change, they’re not going to notice an updated pinpoint on a ticket PDF.

I still haven’t been refunded for a service I paid for but did not receive due to poor communication. I used to go out of my way to recommend this company to others, but never again. Disgusted.