JJ Kavanagh & Sons Anmeldelser 

The map with the ticket indicated where the relevant bus stop was located. I waited in plenty time, but a full ten minutes after the scheduled time, the bus sped past. And that was the end of my planned journey down the country. I rang the company ,who offered me a seat on a later bus, an offer that was useless because I would be marooned . By the time I got to the destination, Kavanagh return buses would have stopped running.

Kavanagh's office have automated phones and you know what that means. They did not rush to help anyway. One operative told me the bus should have stopped and another tried to convince me, in outright contradiction of the Kavanagh map, that I was at the wrong stop.
A miserable experience.

Outstanding customer service I got today,so helpful credit to the company delighted with the service thank you

I was travelling from Waterford City - Dublin at 16:00 on 10/05/2025 with JJ Kavanagh Bus!

I was amazed how helpful the bus driver was (Mr. Colin) was and I couldn’t recommend enough this bus service! Mr Colin is definitely an asset to the company! He even lend me his own power bank to charge my own phone as it was about to die.
Thumbs up and well done to yous all! Phenomenal job
Well done JJ KAVANAGH AND MR COLIN THE BUS DRIVER GREAT MAN. 👌🙏💯👍🍻

The driver of one of the coaches pulled out on us today as we were overtaking the coach near armoy, nearly wiping us out and leaving 4 children without their parents. Shockingly bad driving. He clearly had not looked in his mirrors before pulling out. Makes me wonder how competent/qualified the driver is to be driving coaches. I tried ringing the company 38 times today to report this driver but line was constantly engaged. If you value your life avoid this travel company.

One of the most unreliable bus services, nearly always 20 minutes late and poor drivers

Very unprofessional driver today. My husband was the last to reach the bus and the driver became aggressive towards him even after my husband apologized for being the last one in. Drivers need to work on manners, customer service and anger management. As I was getting my car I could see the driver waiving his hands in anger and slamming the baggage compartment unnecessarily loud.

We took the Dublin Airport to Clonmel 5.45am bus on 24th March, after a long haul trip. Our driver Ken is a gem..so kind, courteous, pleasant to every passenger, helpful with luggage. He was so kind to an elderly gentleman who was stressed about a forthcoming hospital appt in Dublin. Ken greeted many obvious regular passengers by name. Great customer service service & a wonderful representative for JJ Kavanagh. Thank you Ken

I'll make this quick when I want to use a Irish bus company to book tickets I expect English to be the first language I see

Unreliable and much more expensive than other coaches. Night bus did not show up as per schedule and they refused the refund or even offer to use the ticket some other day as other operators do. Customer support rude and unhelpful.

Bus journey was fine.
Issue was a foreign national driver who insisted on having a foreign station with non english DJ’s blaring from his radio the whole way from George’s quay to Waterford. Asked driver to turn it down but he refused. Was the 1300 bus from George’s Quay to Waterford should the operators want to do anything about it.

Arrived just on time for the bus after a very stressful plane journey. The bus man could not have been more kind and helpful. You don’t realise how important this first impression of Ireland this can be. Thank you so much to this bus man for his patience and kindness.

Prebooked seat from Kilkenny to Dublin airport on 717 route. Bus didn’t arrive and the next bus, scheduled for one and a half hours later,didn’t arrive on time; over thirty minutes late I believe. After back and forth emails JJK said that there was nothing they could do about my missed flight. No way would they compensate me. They never even mentioned reimbursing me for my prebooked, guaranteed seat.

Booked a 2 way private bus, driver was an absolute pleasure. Would absolutely do business with them again. They were also very quick and informative in replying to all emails looking for information.

Can’t use a paid ticket that expired within 24hours charged the same as a return ticket for one way

Got overcharged for bus route should've been 1.50. Got charged 5 euros. Got no ticket even though I asked for one.
When I rang to complain to get my money back was told to email. Cudnt have been less helpful a d was very rude

The toilets in the buses are foul. Really unhygienic. It's hard to breath in there. Please clean your toilets regularly!

Took the bus from nenagh to Dublin. I am from out of the country and I have no idea which stop is which in Dublin.

I finally got concerned and asked the bus driver where the Heuston station stop was and he was rude and told me he had announced it twice. . He didn't announce ANY stop. There was never an announcement over the speakers.

I ended up out at the airport and had to take a taxi back into town.

I am angry about this experience

After landing at Dublin Airport at 11:30 PM, I was unaware that I needed to pre-book a seat with my Free Travel Pass for people with disabilities. Both the 2 AM and 5:30 AM buses were fully booked, leaving me with no choice but to wait for the 6:30 AM bus. I spent several hours in the freezing cold airport while trying to get a cancellation for the buses at 2 AM and 5:30 AM. The airport was uncomfortable, with automatic opening doors, no seating available, and no staff assistance.

The cold was particularly intense after traveling from the warm climate. I traveled comfortably and happily from central Portugal to Lisbon and then to Ireland in under four hours, making the drastic change in temperature and human interaction even more difficult to endure. In contrast, my trip from Dublin to Waterford took 11 hours, and I am still feeling unwell from the stress and cold.

At 6:15 AM, I returned to the bus stop again at this stage I felt unwell, freezing and uncomfortable. I was met with a man and woman shouting racist abuse about other people, and another man persistently trying to talk to me. I was feeling increasingly unsafe, particularly as I was a woman alone. There were no staff or bus station and it was in the middle of a dark car park and a walk away from the airport and other people.

Finally, at 6:40 AM, a bus turned on its lights in the bay, but its sign initially read "Limerick." I approached the driver and asked if the bus was going to Waterford. He confirmed it was and changed the sign in front of me without explanation. Then, with a sarcastic tone, he asked, “Are you happy now?” I was shocked by his unnecessary attitude but remained polite. I asked if I had time to use the toilet, and he responded, “Oh, you do, but I will be gone.” When I inquired if there was a toilet on board, instead of confirming, he sarcastically said, “There have been toilets on all buses since 2010.”

His response was dismissive and unhelpful. He could have simply mentioned that there was a toilet onboard when I first asked. I walked away to load my bags into the undercarriage and remain calm, but when I returned to board, he again loudly repeated, “There have been toilets on all buses since 2010.” I calmly explained that I had only asked about this bus. His response became more confrontational, and he said, “I’m not here to fight with you.” I replied, “It appears you are.” I said, I don’t know about bus toilets, I don’t live here. He said neither do I, I replied you are a bus driver. Despite his aggressive demeanor, he also displayed an unusual laughter, which added to my discomfort.

I was hoping when he realised I had a disability he would stop being so aggressive but when he scanned my ticket, he failed to check my Free Travel Pass or request identification. As I was traveling with a disability pass, needing access to a toilet is a valid concern, and the way he humiliated me over such a simple request was uncalled for. No passenger should have to endure such behaviour or feel worried for their safety.

Once I was on the bus, I heard him continuing to shout down the aisle at me. From the middle of the bus , I asked him for his name. After hesitating, he finally said, “Padharc,” and when I asked for his full name, he dismissively responded, “Padharc the bus driver,” highlighting his unprofessional attitude. I realised then that there was only one young lad on board who had taken of his earphones to listen.

Additionally, the onboard toilet smelled strongly of cigarette smoke, which made the journey even more unpleasant.

I went to Kilkenny with my parents. We had booked tickets online both ways 2 days before planned trip. from Dublin to Kilkenny the journey was ok, the driver was on time, checked the tickets. The return trip turned out to be a disaster. We were standing with a group of other people and waiting for the coach. It arrived late, the driver came out and announced that he only had one place! We all had bought tickets in advance. We all went crazy. When we asked what to do and how to get back over 100km home, he threw up his hands saying that he could not help and we could book another coach for the morning! It was Saturday, we could not get through to any helpline. In the end my partner had to come pick us up - luckily we had such an opportunity. But what about the other passengers? This company is a joke

Bus service 139 is extremely unreliable