City Grounds showed me what real customer service looks like. To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a... Se mere
Top tier customer service!! My order was damaged during delivery. I reached out and received immediate and the most kind support getting a replacement. Not being experienced, I also order the wrong... Se mere
I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairl... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
Kontaktoplysninger
5321 System Drive, 92649, Huntington Beach, USA
- 866-550-7423
- jku@citygrounds.com
- citygrounds.com
4,5
Fremragende
438 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast shipping
25. september 2025
Besvarelse fra City Grounds
We’re glad to hear your bike shipped and arrived quickly! Thanks for your trust and support.
Best shipping in the game !
Bought a few bikes from here and I will continue to keep coming back. Last bike I ordered a lil flyer for my son and literally the next day it was on my porch !
25. september 2025
Besvarelse fra City Grounds
Awesome! We do our best to ship fast — happy to hear your bike made it in record time!
The rims were not true
The rims were not true, the rear tires bead is bad. It is now sitting at Providence Bicycle waiting on warranty information from you.
2. oktober 2025
Besvarelse fra City Grounds
We’re sorry to hear about the issues with your wheel and tire appreciate you bringing this to our attention. We definitely want to get this resolved for you as quickly as possible. If you haven’t already, please reach out to our team at Support@CityGrounds.com
with your order information and any details from Providence Bicycle. Once received, our warranty team can review with the manufacturer and assist right away.
Epic Failure!!!!!
How did you do?
Epic failure! The bike showed up with wobbly front and back wheels. I had a bike repair shop true the wheels. They managed to true the back one but the front one was too warped. I had to buy a new front wheel. Worst experience ever!
22. september 2025
Besvarelse fra City Grounds
Hi Ray,
We’re very sorry to hear about your experience and understand how frustrating this must have been. While we’re a retailer and the bikes arrive to us prepackaged and assembled by the manufacturer for shipping, we always want to help make things right when issues occur.
It doesn’t look like we received any message from you regarding the wheel concerns before the repair or replacement, but had we been contacted, our team would have been happy to assist in reviewing a warranty claim or replacement option through the manufacturer.
We truly value your feedback and will share this with the manufacturer for quality review. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.
— The City Grounds Team
Besvarelse fra City Grounds
Glad to hear your order arrived so quickly! Enjoy the new ride and thanks for choosing City Grounds!
Fantastic service
Fantastic service, staff was very knowledgeable on what I was looking for and what my needs were as far as getting a bike.
Fantastic customer service I can't say enough good things about them
30. september 2025
Besvarelse fra City Grounds
Glad we could help get you rolling! Appreciate the shoutout to our team.
Got my package lightning fast love my…
Got my package lightning fast love my goon xl
30. september 2025
Besvarelse fra City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
City grounds always delivers
City grounds always delivers. There's plenty of good deals for you to scope out. That Christmas catalog we staired at for hours as a kid, but we can afford as an adult. Keep up the great work!
30. september 2025
Besvarelse fra City Grounds
Glad you found what you needed and at a great deal too — enjoy the ride!
Purchase process was easy
Purchase process was easy, shipping was quick and couldn’t beat the price for the bike.
29. september 2025
Besvarelse fra City Grounds
Thanks so much for sharing your feedback! We're thrilled to hear your new bike arrived quickly— enjoy the ride!
Haro DMC Masters for Everyone!!!
I found my dream bike at City Grounds. Ever since then, I have been happier. I find reasons to go out to our garage to look at it and I smile everytime.
29. september 2025
Besvarelse fra City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
Besvarelse fra City Grounds
We appreciate your review and are happy to know our team could deliver a positive experience. Thanks for choosing City Grounds!
Besvarelse fra City Grounds
Glad to hear your order arrived so quickly! Enjoy the new ride, and thanks for choosing City Grounds!
Never received any email saying bike…
Never received any email saying bike was out for delivery. I had to acknowledge that someone needed to sign for it bike showed up on a Sunday and no one signed for it and was still left on my front porch. Front tire wouldn’t inflate had to replace internal of valve stem. Rear brakes are noisy as all heck. Was hoping noise would go away. Assuming cheap brake pads so will be replacing those as well. Won’t be buying from this company again.
29. september 2025
Besvarelse fra City Grounds
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Once an order leaves our facility and is in the hands of the shipping carrier, delivery updates and handling are managed by them — though we certainly understand how frustrating it can be when the process doesn’t go smoothly.
Regarding the bike itself, some level of adjustment and fine-tuning is often needed out of the box due to how bikes are packaged and shipped by the manufacturer. We always recommend having a local bike shop review assembly and setup to ensure everything is properly dialed in for performance and safety.
We truly value your feedback and will share your comments with both the carrier and manufacturer to help improve the overall experience. If you’d like us to review your order details further, please reach out to our support team — we’d be happy to take a closer look.
— The City Grounds Team
Smooth deal
Smooth deal, fast shipment on my Maxxis Hookworms.
Would definitely do business with City Grounds again!
19. september 2025
Besvarelse fra City Grounds
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
Besvarelse fra City Grounds
Thank you for your feedback! We’re happy to know you’re pleased with both the quality and value of your purchase. Your support means a lot to our team.
Besvarelse fra City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
Besvarelse fra City Grounds
We’re very sorry to hear about your experience and understand how frustrating this must have been.
If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.
Excellent quality bicycle and price…
Excellent quality bicycle and price quick reliable safe shipping would reccomend
24. september 2025
Besvarelse fra City Grounds
Thanks so much for the great feedback! We’re stoked you’re happy with the products — we always aim to offer quality gear at solid prices.
Besvarelse fra City Grounds
We appreciate the positive review and are glad to hear the navigation met your expectations. Thanks for being part of the City Grounds community!
Both bikes were sent fast and partially…
Both bikes were sent fast and partially built. Good experience all around.
16. september 2025
Besvarelse fra City Grounds
Glad to hear your order arrived so quickly! Although partially built, it is still encouraged to take to a local bike shop for assembly and or safety inspections. Enjoy the new rides and thanks for choosing City Grounds!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.