City Grounds showed me what real customer service looks like. To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a... Se mere
Top tier customer service!! My order was damaged during delivery. I reached out and received immediate and the most kind support getting a replacement. Not being experienced, I also order the wrong... Se mere
I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairl... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
Kontaktoplysninger
5321 System Drive, 92649, Huntington Beach, USA
- 866-550-7423
- jku@citygrounds.com
- citygrounds.com
4,5
Fremragende
438 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love the bike
Love the bike! I had issues with the shipping company however and wish they would use a different one
22. september 2025
Besvarelse fra City Grounds
Thank you for the feedback.
We’re sorry to hear about your bad experience with the shipping carrier. If you would like to forward any additional details to our support team to review, we will share your feedback further with the carrier to help improve the overall experience.
Stoked on the Haro Parkway Pro 24"!
City Grounds crew,
Just gotta say, the Haro Parkway Pro 24" BMX I snagged for my kid is straight-up fire! My son’s absolutely shredding it, and the quality screams Haro—built tough and ready to rip. Your order and delivery game was on point, too. Those status updates kept me in the loop every step of the way—super smooth.
I’m already eyeing that Crew Bike Co CB29 BMX for myself so I can join my boy out there tearing it up. Keep killing it, City Grounds!
19. september 2025
Besvarelse fra City Grounds
Thanks so much for the great feedback! We’re stoked you’re happy with the bike— we always aim to offer quality gear at solid prices.
Besvarelse fra City Grounds
We appreciate your review and are happy to know our team could deliver a positive experience. Thanks for choosing City Grounds!
Flat tire
Over all was good but my ture came with a flat but they sent me a new one. Couldn't ride mt bike for around a week
22. september 2025
Besvarelse fra City Grounds
Hi Sean,
Thank you for the feedback.
We are sorry for the delays experienced in getting you riding. Happy to hear it was just a simple fix, though.
Best regards,
— The City Grounds Team
Besvarelse fra City Grounds
We love hearing that! Thanks for riding with City Grounds.
Great bike and the shipping was…
Great bike and the shipping was surprisingly faster than expected
16. september 2025
Besvarelse fra City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
The bike arrived in perfect condition
The bike was well packed and arrived with no damage. It came in the time frame in which it was promised. Bought the mafia bike as a gift and it's beautiful.
16. september 2025
Besvarelse fra City Grounds
Thanks so much for sharing your feedback! We're thrilled to hear your new bike arrived safely — enjoy the ride!
Excellent Customer Service
Excellent Customer Service. It was nice to talk to a real person on the phone when I needed assistance with my order. In addition, they were very responsive when communicating via email. This is great service especially when you are making such large purchases. Lastly, the shipping was extremely fast. Living in CA, I received the order within 24 hours once it was picked up from the carrier.
I would recommend City Grounds to anyone.
16. september 2025
Besvarelse fra City Grounds
We appreciate your review and are happy to know our team could deliver a positive experience. Thanks for choosing City Grounds!
Besvarelse fra City Grounds
Thanks so much for sharing your feedback! We're thrilled to hear your new bike arrived safely — enjoy the ride!
Excellent customer service
The bike arrived with a defective part and the company responded to me immediately. We received a new part within the week. The bike is terrific, as was the customer service.
16. september 2025
Besvarelse fra City Grounds
Thanks so much for the kind words! We're glad our team could help out and make your experience a good one.
Crew 29'' First Time Buyer
Had a great time putting together my first 29'' and look forward to it's first test run once the weather cools down.
16. september 2025
Besvarelse fra City Grounds
We’re so glad to hear you enjoyed it! Thanks for choosing City Grounds and happy riding!
Earned my business in the future
Bought a bike to spend more time with my son. Haven’t been on a bike in years. Couldn’t be happier with this purchase and the customer service that came with it. I’m sincerely grateful. Thank you.
16. september 2025
Besvarelse fra City Grounds
Glad we could help get you rolling! Appreciate the shoutout to our team.
Good value good styles
Good value, great selection of bikes,
Adequate website,
Only lacked instructions, maybe a download PDF?
Would buy from again
CB
16. september 2025
Besvarelse fra City Grounds
Thank you for sharing your feedback!
Unfortunately, not all manufacturers include assembly instructions, as it is recommended to take it to a local bike shop for professional assembly.
Everything product service Everything…
Everything product service Everything run the streets thanks 😊
16. september 2025
Besvarelse fra City Grounds
Thanks for the feedback!
Besvarelse fra City Grounds
Thanks so much for sharing your feedback!
Tires and tubes 700x23c
City Grounds had a great price on name brand tires and tubes, which I was in need of replacing. I was very happy with my order! Upon arrival I installed them and was out for a test ride shortly that afternoon. All was well and very good. Thanks again! I sure look forward to more business in the future.
14. september 2025
Besvarelse fra City Grounds
Thanks so much for the great feedback! We’re stoked you’re happy with the products — we always aim to offer quality gear at solid prices.
Lightning fast shipping and great deal…
Lightning fast shipping and great deal on the products. Already looking to see what else need to buy. Recommend
15. september 2025
Besvarelse fra City Grounds
Glad to hear your order arrived so quickly! Thanks for choosing City Grounds!
City Grounds has never let me down
City grounds has never let me down. Their customer service is top-notch and they will be willing to take care of you under almost any circumstances. I have purchased a lot of parts and bikes from this company, and have only returned one item. They are nice people that love to ride.
10. september 2025
Besvarelse fra City Grounds
Wow — thank you for the kind words and for sticking with us through 10+ orders! We’re stoked to hear our team has taken good care of you and that you’ve had great experiences with both our bikes and parts. We really appreciate riders like you who keep us rolling!
I received exactly what I ordered (what…
I received exactly what I ordered (what was advertised). And I received my order quickly. I would highly recommend.
10. september 2025
Besvarelse fra City Grounds
Thank you for the great review! We’re happy to know your bike arrived smoothly and appreciate you being part of the City Grounds community.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.