City Grounds showed me what real customer service looks like. To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a... Se mere
Top tier customer service!! My order was damaged during delivery. I reached out and received immediate and the most kind support getting a replacement. Not being experienced, I also order the wrong... Se mere
I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairl... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
Kontaktoplysninger
5321 System Drive, 92649, Huntington Beach, USA
- 866-550-7423
- jku@citygrounds.com
- citygrounds.com
4,5
Fremragende
438 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered an elite BMX bike for my son…
I ordered an elite BMX bike for my son from city grounds. When it arrived on my front door it was stolen by a porch pirate. I reported the incident to city grounds and showed them proof of the thief taking the package from surveillance footage and without hesitation they understood the situation and were very quick to send me a replacement bike. Because of this city grounds now has a customer for life in me. Awesome customer service very quick responses through emails as well A1 quality service from city grounds thank you so much.
12. oktober 2025
Hey good looking
Good ride, price was right, and customer service was helpful in timely manner. Much love!
9. oktober 2025
my first Big BMX bike came from CG
Purchased my first Big BMX bike from CityGrounds. A new Mafia Bomma Traffic 27.5" 10 speed. Shipped quickly to my boys bike shop. I'll be visiting the shop again once I start hooking it up. Thanks CG!
9. oktober 2025
🔥 😭🔥🔥🔥🔥🔥🔥🔥🔥
9. oktober 2025
The Perfect Purchase
My bike shipped in great condition. The checkout process was very simple. Will definitely be shopping from this company in the near future.
2. oktober 2025
Better packing
Better packing, 4th bike ordered also has damage while in box. I hate to be a nit picker, but when you buy something new you want it to look new not scratched up. Other than that I like the ease of ordering from City Grounds.
7. oktober 2025
Besvarelse fra City Grounds
We really appreciate your continued support and the honest feedback. We completely understand the frustration — when you purchase something new, you expect it to arrive in perfect condition. Since our bikes ship prepackaged directly from the manufacturer, we rely on their packaging standards, but we’re always sharing feedback like yours to help improve overall quality control.
We’re glad to hear you’ve had a smooth ordering experience with us and truly appreciate you being a repeat customer. If you notice any significant damage on arrival, please don’t hesitate to reach out to Support@CityGrounds.com so our team can review and assist.
Late and got sent a red and black frame…
Late and got sent a red and black frame when I ordered just a black frame
7. oktober 2025
Besvarelse fra City Grounds
Hi Gavin,
We’re very sorry about the mix-up with your recent order. It appears that our latest shipment from the manufacturer was mislabeled — the frames marked as “Black/Red” are actually the Black/Red Fade colorway. We completely understand how frustrating this must be.
If you’d prefer to return the bike, please reach out to our City Grounds Customer Support team and mention the color discrepancy. We’ll be happy to provide a prepaid return label and assist with the process right away.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
Best regards,
The City Grounds Team
It was fast an easy
It was fast an easy and I got my bike I like 2 days. Great items to choose from.
30. september 2025
Had a small issue with the paint on my…
Had a small issue with the paint on my new bike , shot them an email and they handled it with precision
7. oktober 2025
Colin was the best!!!
Colin was the best! He took the time to explain all about how the bike worked and was so nice and genuine!
6. oktober 2025
Great customer service
Great customer service! We bought a part that didn’t fit my son’s e-bike. Return was seamless with good communication along the way.
29. september 2025
fitted bearing issue
I had a problem with my fitted bearings and City Grounds swiftly swapped out my frame. Really great to customer service, friendly, understanding and easy.
6. oktober 2025
Everything from start to finish was so…
Everything from start to finish was so easy.
29. september 2025
City Grounds Pick up.
I picked up my items at their store in Irvine. It was quick and they were courteous. I had a lot of questions about other products and bikes. I’ve had pleasant experiences with City Grounds thus far.
24. september 2025
Vans cult 29" bmx tire
it looks great and is well built I'll be buying more very soon.
3. oktober 2025
Besvarelse fra City Grounds
Thanks so much for sharing your feedback! Enjoy the ride!
Besvarelse fra City Grounds
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
Good Service
Fast delivery and a good amount of notifications letting me know how my order was doing.
23. september 2025
Besvarelse fra City Grounds
Awesome! We do our best to ship fast — happy to hear your bike made it in record time!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.