cinch - Corby Warehouse Anmeldelser 

I spoke with Michael to reserve a car, he was reassuring and efficient because of their 14 days no quibble money back promise I actually paid for the car without looking at it. When I got to CINCH I expected their to be a lengthy process to buying and part exchange but Mo Khan made this simple. He gave me the keys to look around the car alone, which was my preference, he let me take as much time as I wanted l, even though it was 5pm on a Friday, when I was happy he took me inside, helped me tax my new vehicle and even charged my phone for me whilst we went through so reassurances - promises of again of the 14 day money back guarantee. I wasn't at the showroom more than an hour and came home in my clean new car, which drove beautifully. I will be back to review my stars if I find anything changed but I am very happy with my car and the customer service Micheal and Mo gave me - friendly, efficient and reassuring making a stressful process very easy for me which I very much appreciate.

Great handover of my new car by the staff thank you

The pickup of the car was a bit chaotic. Also electric car was on 3% battery charge

My car was meant to be delivered today, Initially I was called letting me know there was a small issue and my car was delayed by hour no big issue.

I was then Informed my car has an air mass sensor fault and an injector fault, apparently the car was checked before traveling 300 miles to get to me which I can hardly believe.

There complaints department are only accessible through email. Although the agent was helpful and generally nice to speak to.

The car is now going to have to travel back down to get serviced and repaired but my complete faith in trust in both the company and car is gone.

I will be canceling the entire thing on monday when I can contact the correct department.

Edit: I've changed my review from 1 to 3 stars.

Although the car came damaged. Everything was fully refunded promptly and without fuss .

The staff was nice on the phone and I was offered free delivery if I reordered another car.

Everything went very well and Steve the delivery driver was excellent

It was just hassle free and very good service

The whole process was smooth.

Car in significant state of disrepair, with faults.

Had a cinch mechanic out to run diagnostics, told no issue could be fine and to just monitor the car. Got my own mechanic out at my own cost who found multiple faults and significant disrepair in various areas, many of which should ah e been covered in a service. The mechanic said it actually showed no signs of a decent service for a good few years.

Rude and unhelpful customer service.

Returned the car under the 14 day guarantee which was actually the easiest part of the whole ordeal.

Buying a car from cinch was made easy, thanks to helpful sales staff. I opted for home delivery and was happy with the service received.

The whole process of part exing and purchasing was smooth , all communications good and straightforward

All helpful, even helped with reserving car a bit longer so i could make sure i had the funds, great price for trading in old one also.

Brilliant staff from beginning to the end who worked tirelessly and speedily for me to get my car. 5 stars to all. 🤩

The people I dealt with were thoroughly professional and polite. The instructions for details of car hand over were precise and clear.
The delivery driver was very helpful and made the handing over of my old car very straightforward.

Friendly, helpful, efficient.
And I’m delighted with my purchase!

Pardeep phoned before arrival as promised, very helpful and professional, talked me through the features of my new vehicle, explained anything i asked throughly .All round great experience. Would definitely recommend cinch.

​I am incredibly disappointed with my recent experience at Cinch Corby. After speaking with multiple different representatives on the phone to confirm an appointment, my family and I drove 45 minutes out of our way to the Cinch Corby site to view a Polestar 2.
​Upon arriving, a staff member named Oliver aggressively accused us of turning up without an appointment. Despite explaining we had booked it over the phone, he was incredibly rude, dismissive, and simply refused to let us see the car. There was still more than an hour to close the office but due to his laziness and their internal scheduling errors, we were turned away.
​We wasted fuel and almost two hours of our day, and my family was left deeply upset by the hostility we faced. I lodged a formal complaint with their customer service team and received a generic, copy-paste apology that completely ignored my request for compensation regarding our wasted time and travel costs. Sadly, reading other reviews, it seems I am not the only customer who has suffered a completely wasted journey caused by Cinch.

​If you want a hassle-free experience, avoid them at all costs. They do not value your time, their internal communication is completely broken, and their on-site staff are shockingly unprofessional.

Amazing service. So helpful and knowledgeable and very stress free

Everything happened as they said it would
Polite professional driver (pardeep?)

Everyone very helpful in pxing my car and purchasing a another car. Thanks