Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
if you want an ok product, which they will change on you at some point,... and the worst customer service ever.,.... I would recommend that you find another product. Still haven't addressed my co... Se mere
My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding a... Se mere
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Se mere
Virksomheden har svaret
Kontaktoplysninger
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Storbritannien
- 03452221501
- info@chuug.com
- chuug.com
4,5
Fremragende
1 t anmeldelser
Har besvaret 48 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordering was simple
Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.
30. januar 2026
Uopfordret anmeldelse
What a Beauty
Good communication, timely delivery. Excellent item of great quality. Love the YouTube feature on looking after the beauty.
10. januar 2026
Uopfordret anmeldelse
Garbage
Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product
3. januar 2026
Uopfordret anmeldelse
It's been almost a month, received nothing.
Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Gavin,
Thanks for sharing your feedback with us.
Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.
Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.
No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?
We look forward hearing from you soon.
Kind regards,
Grace
i forgot to add the 10% as a new…
i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different
28. januar 2026
Uopfordret anmeldelse
The quality and craftsmanship of this…
The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Keith,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Its a cool mug i like it
Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Chris,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
This is a Great Tankard!
This is a Great Tankard!
Get one for you and one for those who come after.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Philip,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Besvarelse fra CHUUG
Hi Eric,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Besvarelse fra CHUUG
Hi Iain,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love my new mug
Love my new mug. I also gave one to my drinking buddy and he loves his as well!
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Rod,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love to Chuug
Bought a new version 3 Chuug mug. It is beautifully made, handcrafted vessel, the fact that there are some minor defects reflects this isn’t mass produced and is high-quality with a lot of thought and effort into producing it. There was a minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already. if you want something a little different than the mainstream then the Ghuug is a perfect addition for any household or man cave. Plus you’re supporting British business and innovation. Great company,
26. januar 2026
Uopfordret anmeldelse
This "Chuug" is attractive
This "Chuug" is attractive, substantial, attention-getting and lives up to the Viking in every way! No regrets whatsoever!
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Bob,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s the perfect way to drink beer
It’s the perfect way to drink beer. It stays cold without my hands feeling it and it has a great aesthetic.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi JoJo,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s a quaffing mug
After a disappointing start with the mug I received good communication from the company(e mail them as they’re too busy to answer phones)
They offered to replace the mug or refund, I considered and took the replacement with a free upgrade, they were prompt and courteous which is refreshing for customer services, I wish them the very best for the future
9. januar 2026
Uopfordret anmeldelse
Received my two tankards today
Received my two tankards today, very pleased, excellent quality and great service 😁👍
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Rob,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
No customer service contact
No customer service contact. Really enjoy the cup. I have a few medieval steins ( wood, metal, resin, and even horn) this is my favorite. I thought the rope handle was unnecessary, but after using it I really like it. I thought the cup was coming apart, and it turns out the metal liner is removable ( I never saw online that it screwed out). I wanted medium color wood with light colored rope. After watching a YouTube review and the guy loved the mug, but wished he’d gotten the dark with dark, I decided to go dark. So pretty. Multiple friends have already seen the cup and had to pick it up. It’s double the cost of any other cup I have. If you can afford it you’ll enjoy it.
26. januar 2026
Uopfordret anmeldelse
Excellent craftsmanship
Excellent craftsmanship. Gave one to my best friend on his 60th birthday. He absolutely loved it. Even purchased one for myself
25. januar 2026
Uopfordret anmeldelse
Outstanding quality and unique design
Outstanding quality and unique design. Well worth the price
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Adams,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.