Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
if you want an ok product, which they will change on you at some point,... and the worst customer service ever.,.... I would recommend that you find another product. Still haven't addressed my co... Se mere
My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding a... Se mere
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Se mere
Virksomheden har svaret
Kontaktoplysninger
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Storbritannien
- 03452221501
- info@chuug.com
- chuug.com
4,5
Fremragende
1 t anmeldelser
Har besvaret 48 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What a great ‘chuuging’ company
Bought a new version Chuug mug. Very minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already . Great company
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Roman,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I'm pretty disappointed
I'm pretty disappointed. I paid to have some mugs monogrammed for Christmas gifts. The letter on one of them is embarrassingly off kilter. Neither letter looks like it's well set into the mug. I almost don't want to give it, but I paid enough that I feel like I need to.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi David,
Thanks for sharing your feedback with us.
We’re truly sorry to hear that one of your Chuugs arrived with an imperfection. We completely understand how upsetting this must be, especially as it was meant to be a gift, and we sincerely apologise for the disappointment this has caused.
Please know that we would genuinely appreciate the opportunity to make this right for you. When you have a moment, we kindly ask that you contact us at info@chuug.com with your full name and either your order number or the email address associated with your order, so we can locate your details and provide the best possible resolution.
Thank you for bringing this to our attention and for your understanding. We’re very sorry again for the inconvenience.
Kind regards,
Grace
Almost perfect
Very well made, fits perfect in my large hands. Unfortunately the metal cup became stuck (vacuumed locked?) in the tankard after the second time cleaning it. I took me two days and some padded pliers to get it unstuck. (also stuck it in the freezer and warmed the outside) This was a real struggle, my hands were damaged in the military so my grip strength is not great. Maybe add a small channel to the inside of the tankard to let the air escape? I have decided to just leave the metal cup in the tankard and hand clean it when necessary. Almost perfect.
18. januar 2026
Uopfordret anmeldelse
Not satisfied and did not mean expectations.
The Mug was smaller than expected, the engraved initial was crooked and not evenly sunk into the cup.
9. januar 2026
Uopfordret anmeldelse
Where is it?
Well, it’s been over three weeks now and I still have not received my mug. I haven’t even received a notification that it has shipped yet.
18. januar 2026
Uopfordret anmeldelse
Love the new design of the V3
Love the new design of the V3. I have the original one. But this just seems so much better. The fact you can unscrew it to clean is so handy
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Gavin,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great mug
Great mug, I use mine as a coffee cup and absolutely love it. Easy to handle and looks really cool.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Phil,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It was a xmas present for my son he…
It was a xmas present for my son he absolutely loves it, iv never seen anything like it before so original but different it's unique love it
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Jean,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your son love the quality of his Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Hard work reward
Great product. Now my son & I have matching mugs for a cold one after a hot, hard days work. I couldn't fault the workmanship and the fact that it arrived from halfway around the world in such a timely manner is fantastic.
16. januar 2026
Uopfordret anmeldelse
Great product and even better customer service
Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and told them my issues and sent some videos and pictures of the issue and they replaced my tankard for free. Very fast delivery. Great product and they believe in their product. Will order more for sure.
16. januar 2026
Uopfordret anmeldelse
Item appears to have missed any quality control
Item appears to have missed any quality control. Does not sit flush in the mug. First use, glue attaching the inner thermos to the wood shell came unattached resulting in being covered in drink, and smacked in the nose with the metal. Given the only message about the production of the cup was it passing QC, really disappointed.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Dave,
Thanks for sharing your feedback with us.
We’re truly sorry to hear that your order arrived damaged. We completely understand how disappointing and frustrating this must be, especially after receiving confirmation that your Chuug had passed quality control, only to then experience issues with the item. We’re also very sorry to hear that the issue caused the inner thermos to come loose and resulted in it hitting your nose. That’s certainly not the experience we want for you or any of our customers.
Please accept our sincere apologies for the frustration and inconvenience this has caused. We completely understand how you feel, and we would really appreciate the opportunity to make this right for you.
We’d be more than happy to offer the best possible resolution for you. If you’ll give us the chance, please contact us at info@chuug.com
with your full name and either your order number or the email address associated with your order, so we can quickly locate your details and assist you further.
Thank you for bringing this to our attention, and again, we’re very sorry for your experience. We hope to have the chance to resolve this for you.
Kind regards,
Grace
Amazing craftsmanship
Amazing craftsmanship. Great coms.i had a fault with mine and Im being sent a replacement with no issues. Excellent customer service reflecting an excellent product
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Alanthe,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent drinking mug for beer and…
Excellent drinking mug for beer and bourbon will recommend it to all my mates
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Stephan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love the new V3.
Love the new V3.
Exactly what I expected from this company.
Superb products and fast delivery.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Namder,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Finally the opportunity to publicly…
Finally the opportunity to publicly acknowledge that this company is the worst company on earth.
So let’s start.
#1 When you charge someone EXPRESS SHIPPING for close to $15.00, and it takes over 32 days to deliver, it’s NOT EXPRESS SHIPPING.
Example.
3 days to glue medallion.
4 days for the handle to be installed.
Mug processing took close to 2 weeks.
Then you receive an email stating the process stalled due to internal stupidity, that’s what i call it.
Email after email i have received just reassured me that the owner doesn’t care about its customers.
Ordered on 12/23/2025.
Told i would receive it on or about 1/27/2026
I’ve ordered many items throughout my life from places all over the world.
And NEVER have i waited this long for anything.
Let talk about TRACKING.
Pathetic.
You click on the tracking number only to be sent to a different site and even these bozo’s don’t know what they’re doing.
And by the way, you send me this to review the product when I STILL Haven’t received it.
Again, pathetic.
Re-structure rules and policies to reflect what the public wants, not your bottom dollar.
If and when i do receive this mug, shooting practice will resume.
15. januar 2026
Uopfordret anmeldelse
Materials and WOW factors
Thr quality and materials are phenomenal. Packaging and presentation are beautiful.
12. januar 2026
Uopfordret anmeldelse
Giddy Up, this badboy is an awesome tankard!!
Great product and quality!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Mike,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Stuck insert, amazing service!
The mug is awesome! Unfortunately my insert was stuck and wouldn’t come out. I contacted chuug and sent some pics and they are replacing it! Bad ass product with superb customer service!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Kyle,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grac
A Man Mug 💪🏽
A Man Mug 💪🏽. Poured myself a cold one as soon as it was delivered 😂😂😂
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra CHUUG
Hi Eddie,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Broken when received
When I received the item for Christmas is was broken. The insignia in the side of the cup had fallen out. Adhesive still attached to the cup.
29. december 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.