Chatbooks Anmeldelser 2.212

TrustScore 3.5 ud af 5

3,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Been a monthly mini customer for 8 years. I have 4 subscriptions for family. I no longer live in the US and asked to set the subscriptions to not renew anymore. Was told that if they canceled my subsc... Se mere

Bedømt til 3 ud af 5 stjerner

I’ve loved using Chatbooks to preserve family memories, but the recent subscription increase from around $30 to $45 feels excessive. A nearly 50% jump is hard to justify, especially for loyal custom... Se mere

Bedømt til 4 ud af 5 stjerner

Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Fotoprinttjeneste

Skrevet af virksomheden

Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 3 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

It wants to create book itself by using…

It wants to create book itself by using dates. I uploaded several pictures and was making choices as I went along. It also flashed and I lost my whole book . Lots of anxiety

16. august 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We understand your frustration and apologize for the inconvenience. Losing your work can be incredibly stressful. We would be glad to take a further look into this as we are often times able to recover your work! Please reach out to support@chatbooks.com if you are still in need of assistance.

Bedømt til 5 ud af 5 stjerner

Great Experience

Great! Ordered at the last minute but with express shipping the book arrived in plenty of time! Great job!

1. august 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We're so happy that it made it in time! Thanks for being here and enjoy your beautiful book.

Bedømt til 5 ud af 5 stjerner

Great quality and easy to use for…

Great quality and easy to use for capturing family memories.

30. juli 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We're so glad you're enjoying our product and that it's helping you capture those special family moments!

Bedømt til 4 ud af 5 stjerner

Great books but the app needs improvement

Great quality photos, very affordable and convenient. But, the app sucks. It's very glitchy and slow.

10. august 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We're so sorry to hear about this. Please make sure that your device is fully updated and that you are connected to strong wifi. For further troubleshooting, please reach out to Customer Support at support@chatbooks.com or via SMS/Live Chat. Thank you for your valuable feedback and we look forward to assisting!

Bedømt til 5 ud af 5 stjerner

Such a nice little bookI

I received a cute little book, just the right size Filled with memories to pack away.

10. august 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We're so happy you like your book! Thank you

Bedømt til 1 ud af 5 stjerner

Difficulties with Chatbook site

I had a lot of difficulty accessing the site and functions with this book compared to the previous books I had made. The assistance through the help function was useful but it took three lots of assistance to complete my book.

9. august 2024
Chatbooks-logo

Besvarelse fra Chatbooks

Thank you for taking the time to review our app. I’m sorry to hear about your frustration and have passed along your feedback. I'm glad you could get the book ordered. Please reach out if there is anything else we can do to assist!

Bedømt til 5 ud af 5 stjerner

Great for distant family

My kids grandparents and great grandparents love these photo books, they live farther away so it's nice for them to have.

21. juli 2024
Chatbooks-logo

Besvarelse fra Chatbooks

Thank you for the kind review, Lauren!

Bedømt til 4 ud af 5 stjerner

Helpful and Kind!

I ordered two books from about 7 years ago that I had misplaced. One of them I didn’t have access to, but I had the original order number and reached out to support, and they put it in my cart for me! Customer support was helpful and friendly. The books were pretty good quality, and I’m so happy to have these pictures and memories back. The only concern I had was that I had no shipping updates, so I was worried if they were going to arrive on time. But upon their delivery dates, they were in my mailbox, so it wasn’t a huge issue.

I had ordered two 6x6 paperback books. 10/10

29. juli 2024
Chatbooks-logo

Besvarelse fra Chatbooks

Thanks for the review and letting us know about the shipping updates. We appreciate you being here!

Bedømt til 1 ud af 5 stjerner

12-year customer who is cancelling

I was a customer for 12 years and I will say that this used to be a great service, then they changed everything with regards to billing and auto-shipping, and now I am cancelling!
It used to be so simple and easy to use, but they tried to automate way too much, so now I am receiving books I didn't order with pictures they chose for me automatically.
On subscriptions, you now have a timeframe around which you must have your books completed, or they will just do it for you. I contacted support and was told this is just how the service is now, you can't do one-off books any longer or let your credits roll over, and were trying to sell me on the fact that this is somehow better for me! Nope, I want to pick my pictures, pick my ship date, and take my time in doing so. Now there is some super confusing credits model that makes zero sense. It might be great for others, but a fully-automated photo book service is not what I want. You don't get to charge me monthly and not give me control over what I want and when I want it. I thought we had something great going, Chatbooks, but your efforts to better monetize backfired on this long-time customer.

5. august 2024
Uopfordret anmeldelse
Chatbooks-logo

Besvarelse fra Chatbooks

Hi Justin, thanks for your feedback, and we’re sorry for any disappointment our updated billing policy has caused. It is not our intention to send you books that you haven't had a chance to edit. It sounds like there may be some confusion with how the new plan works. Please reach out to support@chatbooks.com so we can clarify and help you keep your printing memories!

Bedømt til 4 ud af 5 stjerner

Love my book

Love my book for my son’s graduation. Only improvement suggestion is expedited shipping options

20. juli 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We're so glad you love your book! For our Classic Books, we do offer Standard, Premium and Express shipping options at checkout. If you need assistance, please don't hesitate to reach out to support@chatbooks.com and we'd be happy to help!

Bedømt til 5 ud af 5 stjerner

We love Chatbooks

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captions and locations, and I like the collage feature to group multiple photos on a page. I do wish the photos would be larger when you group 2 or 3 on a page, but overall, I’m a huge fan of Chatbooks!

6. juli 2024
Chatbooks-logo

Besvarelse fra Chatbooks

Thanks for the feedback and kind review, Jackie!

Bedømt til 5 ud af 5 stjerner

16th book and counting!

Great books, easy to make, and makes up for great travel albums. After 16 orders (more on the way!), I can safely day that the Chatbooks team is responsive and extremely helpful if there are any issues!

18. juli 2024
Chatbooks-logo

Besvarelse fra Chatbooks

We appreciate you being here! Thank you

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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