I chanced on Chas Newens when trying to find a replacement for the failed bow roller on my boat, which I keep in the Outer Hebrides. They took enormous trouble to find the right component that would s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent service. I recently bought a boat toilet from Chas Newens as they were the only people to stock the one I wanted. Toilets are heavy and fragile, one I bought from a different online suppli... Se mere
Good Value No Fuss online shopping experience. Ordered plastimo fenders, got them delivered within a few days Price was competitive for branded fenders Would recommend
Ordered item that website stated available, week later still had no communication l had to call to be told item was out of stock and would be for another 2 weeks! Had to order a different item which... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Chas Newens Marine - specialist Boat Hire on the Thames. Zodiac RIBs, Outboard Sales and Service. Also RYA Training, Boat Trailers, Brokerage.
Kontaktoplysninger
The Boathouse, Embankment, Putney, SW15 1LB, London, Storbritannien
- 02087884587
- office@chastheboat.co.uk
- chastheboat.co.uk
4,3
Fremragende
68 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not bothered.
I placed a recent order which did not arrive and after spending considerable time chasing this parcel up with their courier I eventually ended up collecting the parcel myself from the courier depot 15 miles away. I asked the courier for the complaints procedure and was told that the seller was required to make the complaint, So i then emailed Chas Newens to express my displeasure explaining in detail what happened but they couldn’t be bothered to reply, after reading other reviews this seems to be their M.O. they tend apparently to only reply to feedback from reviews so If your happy to deal with people who don’t have any customer care then these are the people for you. No problem when things go well but when you have a problem Good luck.
24. november 2022
Uopfordret anmeldelse
Besvarelse fra Chas Newens Marine
Hi Ken,
I'm sorry to read that you had a bad experience with the courier - I would like to point out that the problem you seem to have faced is with the courier, and not with our company - if you could please furnish me with all the details at customerservices@chastheboat.co.uk then we will take it up with the courier - in future, if you do not receive an email reply please do not hesitate to give us a call - we are one of the few remaining retailers that you can still actually telephone and speak to a real human being.
Excellent service and only the higest…
Excellent service and only the higest quality products. Julie is really knowledgeable and offers excellent impartial advice, so rare to find such a decent place, will be heading to Chas Newens again.
22. juni 2022
Uopfordret anmeldelse
Order placed and confirmed delivery of…
Order placed and confirmed delivery of two weeks. Chased order after three weeks with no updates. Repealed promises to chase it and call me back, phone disconnected on more than one occasion and a completely not bothered attitude from the team. I'd have paid more for a higher level of care and customer service. Incredible considering the industry they service. Use them if you're not bothered when your order will arrive or if you dont value basic communication and service levels.
21. juni 2022
Uopfordret anmeldelse
Besvarelse fra Chas Newens Marine
We are sorry that you have had a negative experience with us, if you would like to email customerservices@chastheboat.co.uk with the details of your order I will look into it and find out what went wrong so that we can rectify it in the future.
I do note from your profile that you seem to have had a bad run of experiences with your online purchasing since all of your reviews on trustpilot for different retailers have been negative - please give us another chance in the hope that we can surprise you and hopefully give you something positive to write about.
Super quick delivery
Ordered a spare part for Thetford cassette toilet. Order placed at 1pm on Friday afternoon. Item delivered to me in Scotland on Saturday by 11am. Faster than Amazon! Very good service thank you.
7. maj 2022
Uopfordret anmeldelse
Besvarelse fra Chas Newens Marine
Thank you for the positive review, we do try to get customer orders out as soon as possible whenever possible,we do our best but we can't always guarantee delivery times.
Dispatch time a little lengthy
Took 12 days to dispatch a tin of paint… however on a more positive note it was over £25 cheaper than any other retailer online!
8. september 2021
Uopfordret anmeldelse
Besvarelse fra Chas Newens Marine
We apologise for the delay, supply chain disruptions have been creating havoc with our deliveries, thank you for bearing with us.
Ordered item but false delivery promise!
Ordered a Gang Plank for our Narrowboat nearly 1 month ago - website showed in stock and payment was taken. 2 weeks after I chased the order and was told it would be dispatched that week. 2 weeks later still no plank and still no communication! Not great considering we need a plank for our holiday next week!!!!
7. september 2021
Uopfordret anmeldelse
Besvarelse fra Chas Newens Marine
We are sorry you had such a bad experience with us - we do stock an enormous number of items which sometimes makes balancing inventory difficult, but we do our best to keep inventory up to date and the benefit of shopping with us is that our prices are much cheaper than our competitors. Please don't be put off from trying us again.
Wide range of chandelry at competitive prices
I recently purchased stanchion gates and bases from Chas Newens. They were one of only a very few sources I could find for the specific items I was searching for. They offered a significant discount from RRP. Communication was good, advising me immediatly of a delay in one of the items. Altogether a trouble-free process and I would definitely use this supplier again.
10. juni 2021
Uopfordret anmeldelse
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