Chas Newens Marine Anmeldelser 

I received my material after more that 3 weeks and menacing to cancel the order.

I will never buy from them again.

Smooth transaction and very friendly communication. Excellent customer service and great product!
Thank you!

Great service from Jakki, very helpful in getting spare part for my Pela 6000 which I was unable to source elsewhere. Jakki showed perseverance when their trade supplier fell short.
Martin

Prices are wrong on the site . Waste of time and money .

Initially helpful with delivery delay. Chaser email ignored and order arrived shortly thereafter without any communication.
Installed net object holders, but non of the screw covers fitted.
Emailed the company and totally blanked.
Customer service at its worst.
Go elsewhere.

Wanted advice on the purchase of an Osculati trumpet fog horn.
The company representative Julie was very helpful and totally honest.
I am in no doubt that this item was exactly what I wanted also at the lowest and best price available.
Great service.

I wanted a new RIB as a tender for the yacht and while others wanted ridiculous money to transport it to my Cumbrian berth Newans's got it quoted, packed and dispatched the next day. Got the Waveline 360 alu double skin floor and its so much nicer to use than our old rollup and sits nicely on the foredeck while on passage.

Excellent as always! I have been a customer since the 90's & will always come back for the quality parts & freely given, friendly advise.

The team at Chas Newens are truly excellent! Not only do they offer very competitive prices on high value items such as dinghies and outboards, they also go that extra mile when responding to the little fiddly enquiries that we all sometimes have, for unusual items that can be so difficult to source.
I’ve been buying bits for boats for over 40 years and these guys are one of the best companies that I’ve ever dealt with.

A Seaflo water pump system for our boat purchased from Chas Newen stopped working after a few weeks. This was very inconvenient as we were on yacht cruising in an area with few facilities and had no water supply. Contacted Chas Newen expecting some kind of hassle getting problem dealt with, but was completely mistaken. Got an almost immediate response from Jakki, who took in the slightly unusual situation we were in. After a quick "conversation" by messaging, Jakki understood our needs and arranged for a new replacement unit to be sent out immediately without asking for the defective one to be sent back (which would have been difficult to organize) or any similar requirement. At all times I felt I was dealing with a real human being who was genuinely listening and wanting to help, rather than an AI system or whatever. Replacement unit hasn't arrived yet, but thats not surprising since its only 24 hours since contacting Jakki, but I'm assuming it will turn up in the next day or two. In which case I would say that my experience of Chas Newens customer service was first class and that I couldn't have asked for more.

Great service in ordering a SEAFLO pump and Jakki ensured I receive it next day . Highly recomended

I place a order and paid in full on the 3th August 2023. I am still waiting for delivery on the 24th of April 2025. I find this level of service very poor.

can not fault them had a faulty pump they changed it over, in fact Jakki went above and beyond to help resolve. very good service

Ordered an inflatable dingy from them and Julie really went out her way to ensure I got what I wanted and got it to me super fast. Couldn't fault the service or advice I was given.

After reading reviews of late delivery.
It seams I have joined the queue.
Ordered strainer on 18th December but still waiting.I was told after enquiring that the item was not coming from overseas, so why does it take so long?
Obviously they do not stock the items.
they advertise.Finally got my part on 3rd January! All good in the end.

Waited months for this order, that was no problem, I'm quite patient. When it did arrive it was damaged, after contacting this company and sending images of the damage and the undamaged packaging, all I've had, after several weeks are strange excuses like "I will push the distributor again for the warranty claim - beyond that there is nothing I can do. They have no interest in dealing with this properly.

I ordered a tiller extension and it didn't arrive when I had expected it. I emailed the company and got a reply back the next day saying it had been posted the week before and sure enough it arrived the very next day. Good service and good communication

Delivery poor and not cheap. no response on their contact form. product good, pity they don't care for all customers.

I placed an order on 11/06 which didn't arrive until 04/07. After paying £12 for 48hr delivery, this was not what I was expecting.

I called on several occasions to find out the status of my order. The people on the phone were lovely but I was told after weeks of waiting that my order was coming from overseas. This would've been fine by me if they were upfront about this on placement of my order.

I was however quite desperate for my order which meant the wait was very inconvenient for me.

I ordered a minotaur motor pin,LAST YEAR today 1st June I received a reply saying my order had been finalised 7 days ago.
Nothing?
Last time I use this outfit.