Charles & Ivy Anmeldelser 

First class experience . Anthony who delivered the panels was very friendly , polite and efficient, thankyou so much

Terrible customer service. Takes 30 mins to get through to customer services every time (don’t bother emailing them - they ignore those!). Keep promising to deliver missing parts and then on the day of delivery they say sorry not on van and cancel the delivery! This has happened three times - complete incompetence and they simply don’t care

Arrived within time slot. Anthony had already recognised that the paperwork and order did not match and was very apologetic, even though it was not his fault. He then took ownership of the problem and took time to ensure that all the missing elements were clearly identified and documented when he could have just got off home.
Excellent caring service despite fluffed order.

Great quality products
My delivery driver Anthony was very friendly and put away my delivery in a safe place

If I could put less than 1 I would. What an atrocious company. We ordered a bespoke gate on 4th June 2026, it’s currently 12th October and we have no gate, can’t get hold of customer service, sales answer quick so they can get more money out of you but they ‘can’t help’ it’s not their department. We had an automated email 6 weeks ago saying we would hear about delivery within 48 hours…still waiting, called multiple times, emailed and instagram messaged, the responder called me a different name so that was a great start and they couldn’t help either!
Having already paid £2500 up front and we still need to get a delivery date and contact their fitters so have absolutely no hope. I feel defrauded by this company! They are scammers. And after seeing the reviews we can only hope the right size gate and colour turns up if we ever get to that point. We will be seeking advice through our bank and potentially legal action under the section 28 consumer rights act.

Update: After putting this review on we got emailed within 24 hours telling us our gate won’t arrive at their warehouse until 7th December! 6 months from ordering! Then to arrange delivery and fitting it 100% won’t be done this year, no chance!

If you value your time, money and sanity don’t use this company.

Final Delivery service was excellent by Steve and Pabo. The order service by Charles and Ivy would only get 2 stars, very poor.

I ordered grey any angle fence post. Although the driver had a grey one on his sheet a black post was on his van sent in error. How difficult can it be to get the colour correct for delivery,!! This followed a late delivery when I was told the post would be delivered 7th Oct but it wasn't- with no explanation given, and then the incorrect one was delivered today. Unbelievably bad service.

Loads of items missing. Absolutely none of the sundry items were included - no bolts, fixing kits etc

Driver was really helpful and personable, but it's no good having 17 posts and 28 panels with no fixings !!

We ordered a gate with digital lock. You have only supplied the digital lock on delivery and it is impossible to contact your company as your staff are unable to pick up the telephone

Steven and Russell once again delivered our gates quickly and promptly. Great communication to keep me up to date with when they were arriving.

Really impressed with this company. Great products and the 2 delivery lads, Steve and Pablo couldnt of been more helpful.
Thank you

Kept me informed at every stage of despatch and delivery and delivered quickly and with care

⭐ 1 STAR – APPALLING AFTER-SALES SERVICE

I am extremely disappointed with the after-sales service provided by Charles & Ivy.

I purchased an Opus water feature in July, and within a matter of weeks the LED lighting unit failed.

I contacted the company expecting a straightforward replacement of what was clearly a faulty component.

Instead, I was subjected to a frustrating exchange with customer services, who insisted that I provide a photograph of the faulty LED unit, despite my explaining that a photograph of a light that doesn’t illuminate would serve little purpose.

Eventually, on 14 September, Charles & Ivy confirmed that a replacement would be dispatched and should arrive within 3–5 days.

It is now 11 October, almost four weeks later, and I have received absolutely nothing.

Despite chasing the company and subsequently making a formal complaint, the matter remains unresolved.

What should have been a simple warranty replacement has turned into an unnecessarily frustrating experience.

I find it astonishing that a company selling relatively expensive garden products appears so incapable of dealing with such a straightforward customer service issue.

My experience suggests that once Charles & Ivy have made a sale, their commitment to resolving problems is extremely disappointing.

I would strongly advise prospective customers to consider the standard of after-sales support they may receive before purchasing.

An extremely dissatisfied customer.

Good products but no instructions when delivered. Customer care line isn't that helpful either. The installation videos are misleading as they same the same instructions apply to the whole range of a product which they don't. Also, no instructions for extras like lighting. Very frustrating and I am unsure whether I would use them again.

Anthony the delivery driver was very helpful and took great care to delivery our cladding. He made multiple trips in our lift to ensure the individual cladding boards were not damaged, and carried them into our flat for my wife.

Painful experience from start to finish, still not happy feel I deserve compensation the product still doesn’t look right, contactedC&I several times via their email automated service,
3 month long drawn out, myself being the one to do chasing of goods etc..

Would not recommend using this company, overpriced product, with very poor customer service, for what is supposed to be a luxury expensive item

Gary and chad were very efficient.

Poor service; they don't respond to emails unless it's a sales inquiry.

Trying to return an item per their process; no response for weeks.

Order no: CI186813-212512

Customer service agents are very helpful and go out of their way. But let down by the logistics. 4 failed deliveries over 6 weeks (something that was ready in c3 weeks took another 6 or so to get delivered, with curious reasons each time a delivery was scheduled then withdrawn) On the 5th scheduled delivery, already too late, the time it was delivered was outside the window quoted.

Fantastic delivery service. The driver was very friendly, helpful, and went the extra mile carrying multiple items back and forth. Great customer service and a pleasure to deal with. Highly recommended.