Incredibly disappointed. I ordered this as a Father’s Day gift, with 2-day shipping. It’s been almost two weeks, haven’t received it. In fact, it wasn’t tracking until today. Very deceiving. There’s n... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Charabanc takes its commitment to quality products and excellent customer Service seriously. I have been lucky enough that any issue I’ve had was taken care of by Emma super efficiently. Can highly re... Se mere
Upon receiving my diffuser, I was extremely bummed bc it did not work. The company troubleshooted the issue and we discovered it was a problem with the diffuser bottle itself. They quickly sent out... Se mere
First, the customer service goes above and beyond, Emma is so helpful in answering questions and does so very promptly. She is definitely an asset to the company. Products are wonderful, I love Santal... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.
Kontaktoplysninger
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- +1 720220819
- contact@charabancaroma.store
- charabancaroma.store
4,4
Fremragende
112 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Stupendo
Non ci sono parole per descriverne la bellezza . Tutto curato nei dettagli , ne bastano poche gocce per profumare tutta la casa . Davvero l’acquisto più bello che potessi fare . Le essenze sono meravigliose
25. december 2024
I just received my parcel and i can say…
I just received my parcel and i can say that they are one of the best oils that i have ever smelled!amazing!
3. januar 2025
Uopfordret anmeldelse
Best product!
I have always wanted to be soothed by the scent of essential oils.
I have found a wonderful product that allows me to enjoy the full fragrance of the oil in its own right, not something to which water is added.
The tracking number was wrong and it took a while to get to me but the product was so good I forgot about it.
The Shangri-La fragrance is also very nice!
3. januar 2025
Uopfordret anmeldelse
Get one you won’t be disappointed
Best diffusers I have ever ever had . 1 oil doesn’t work correctly on it , but the others or spot on , just ordered 3 bottles of my favourite & works proper belts & a mini diffuser for my room .Definitely recommend
1. januar 2025
Uopfordret anmeldelse
DO NOT BUY - SCAM Terrible company
Terrible company, fraudulent infact. Ordered a product specifically because it said it would be on-time for Christmas. Following order received no email confirmation, no receipt or any tracking details. After many days of enquiring via WhatsApp and website form I was eventually provided a tracking details, which displayed the item has not even been dispatched. I complained about this as this was the premise of my purchase. I was told a myriad of excuses such as; Shopify store had an error, new courier(Aramex) was slow, logistics team where on holiday etc etc . Nil accountability for fault. They agreed to provide me a refund BUT only after they had intercepted the parcel. Essentially meaning that they were able to hold my money whilst I did not have my product. Even though they could see it has not even been dispatched. Essentially asking me the customer to cover the downside of their poor supplier choice, shoddy customer service and fraudulent entirely false advertising. unnacceptable.
When I did not receive my refund or a satisfactory outcome, I expressed my dissatisfaction on their social media accounts. Which they hid my comments and blocked me, the same too my partner who was the intended recipient of the gift. Makes you wonder how many terrible reviews they are covering up by deleting and blocking unsatisfied customers.
DO NOT BUY TOTAL SCAM
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Charabancaroma
Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced.
We received your request on December 24th, just one day before Christmas, and we immediately took steps to resolve the issue. Unfortunately, at that time, we were unable to contact the courier company to intercept the parcel, which led to the delay in processing your refund.
However, now that the parcel has been delivered after the holiday, we have processed your refund as promised. We regret that our communication did not meet your expectations, and we truly understand your frustration.
We value your feedback and will continue to work hard to improve our service. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Wer Düfte liebt wird Charabancaroma lieben!!
Bin wirklich begeistert von dem Diffusor und den mitgelieferten Duftölen. Sendung kam super verpackt an und war liebevoll verpackt. Denn Diffuser habe ich jeden Tag im Einsatz und er ist einfach herrlich. Habe mir schon einen zweiten zum verschenken bestellt. Werde sicher noch mehr bestellen.
25. december 2024
Uopfordret anmeldelse
An excellent experience, product as well as customer service!
Product is excellent but what's even better is their customer service that absolutely was above and beyond. Not only was my message responded to immediately, but it was on Christmas day. I did not expect a great resolution to my issue and an instant replacement sent the next day. Keep up the excellent work Charabanic, really well done. You have set a standard! I will be keeping an close eye on your store noticed some new stuff!
25. december 2024
Uopfordret anmeldelse
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